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PRODUCT INTELLIGENCE / PUBLISHED EVIDENCE

Zendesk

Zendesk in the public Customer Support benchmark.

Highest position#1Customer Support Platform Rank
Distinct metrics14Published observations only
Traceable sources1Primary and attributed records
Mean confidence100%Across loaded evidence
Evidence statusLIVENo modeled values added
Ranking footprint

Every published position

Each board links to its complete table and methodology.
BoardRankScoreMovementConfidenceAs ofMethod
Customer Support Platform Rank#154.1667—100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Brand Visibility#137.5—100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Citation Share#132—100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Engine Breadth#12—100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Brands in OpenAI Model API Answers#175—100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Brands in Anthropic Model API Answers#10—100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Brands in Gemini Model API Answers#187.5—100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Product data matrix

Visibility, citations + market position

27 public observations · source links open the underlying record.
MetricPublished valueCategoryData kindPeriod / observedConfidenceSource
Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage62.5 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini citation sharepublic-prompt-gemini-brand-citation-share35.2941 percentpublic_prompt_benchmarkderivedAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Mention coveragepublic-prompt-brand-mention-coverage37.5 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence0 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence87.5 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence75 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Citation sharepublic-prompt-brand-citation-share32 percentpublic_prompt_benchmarkderivedAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage0 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage50 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Reviewed-brand presence sharepublic-prompt-brand-mention-share26.4706 percentpublic_prompt_benchmarkderivedAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Engine breadthpublic-prompt-brand-engine-breadth2 enginespublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Recommendation-prompt presencepublic-prompt-brand-recommendation-presence54.1667 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI citation sharepublic-prompt-openai-brand-citation-share25 percentpublic_prompt_benchmarkderivedAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini citation sharepublic-prompt-gemini-brand-citation-share35.7143 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage43.75 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Recommendation-prompt presencepublic-prompt-brand-recommendation-presence62.5 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Citation sharepublic-prompt-brand-citation-share20 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage50 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence62.5 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Reviewed-brand presence sharepublic-prompt-brand-mention-share22.6415 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Mention coveragepublic-prompt-brand-mention-coverage50 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence62.5 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic citation sharepublic-prompt-anthropic-brand-citation-share18.75 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI citation sharepublic-prompt-openai-brand-citation-share0 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage56.25 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence62.5 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Engine breadthpublic-prompt-brand-engine-breadth3 enginespublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
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