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Customer Support Brands in Anthropic Model API Answers

Ranks reviewed Customer Support brands by presence in Anthropic's configured model API answers to the fixed public prompt cohort. This does not measure the consumer application.

Coverage
12 entities
Confidence
100%
Freshness
current
Export
CSV / JSON
LEADERBOARD

Current rankings

Metric: Anthropic recommendation-prompt presence
Customer Support Brands in Anthropic Model API Answers current rankings
RankEntitySignalAnthropic recommendation-prompt presenceMention coverageMention shareCitation shareEngine breadthOpenAI rec. presenceOpenAI coverageConfidenceNChangeTrendExplain
01Zendeskcompany62.5%50%22.64%20%362.5%43.75%100%8——Analyze brandWhy this rank
02Freshworks Freshdeskcompany62.5%39.58%17.92%7.5%362.5%43.75%100%8——Analyze brandWhy this rank
03Intercomcompany37.5%25%11.32%5%312.5%18.75%100%8——Analyze brandWhy this rank
04Kustomercompany25.0%18.75%8.49%20%312.5%12.5%100%8——Analyze brandWhy this rank
05NICE CXonecompany25.0%16.67%7.55%12.5%312.5%12.5%100%8——Analyze brandWhy this rank
06Talkdeskcompany25.0%8.33%3.77%0%20%0%100%8——Analyze brandWhy this rank
07Gorgiascompany12.5%8.33%3.77%5%312.5%6.25%100%8——Analyze brandWhy this rank
08ServiceNow Customer Service Managementcompany12.5%2.08%0.94%12.5%10%0%100%8——Analyze brandWhy this rank
09HubSpot Service Hubcompany0.0%18.75%8.49%7.5%237.5%31.25%100%8——Analyze brandWhy this rank
10Genesys Cloud CXcompany0.0%12.5%5.66%0%325%18.75%100%8——Analyze brandWhy this rank
11Salesforce Service Cloudcompany0.0%18.75%8.49%10%30%18.75%100%8——Analyze brandWhy this rank
12Gladlycompany0.0%2.08%0.94%0%112.5%6.25%100%8——Analyze brandWhy this rank