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Customer Support Brands in Gemini Model API Answers

Ranks reviewed Customer Support brands by presence in Gemini's configured model API answers to the fixed public prompt cohort. This does not measure the consumer application.

Coverage
12 entities
Confidence
100%
Freshness
current
Export
CSV / JSON
LEADERBOARD

Current rankings

Metric: Gemini recommendation-prompt presence
Customer Support Brands in Gemini Model API Answers current rankings
RankEntitySignalGemini recommendation-prompt presenceMention coverageMention shareCitation shareEngine breadthOpenAI rec. presenceOpenAI coverageConfidenceNChangeTrendExplain
01Zendeskcompany62.5%50%22.64%20%362.5%43.75%100%8——Analyze brandWhy this rank
02Freshworks Freshdeskcompany37.5%39.58%17.92%7.5%362.5%43.75%100%8——Analyze brandWhy this rank
03Intercomcompany37.5%25%11.32%5%312.5%18.75%100%8——Analyze brandWhy this rank
04Kustomercompany37.5%18.75%8.49%20%312.5%12.5%100%8——Analyze brandWhy this rank
05HubSpot Service Hubcompany37.5%18.75%8.49%7.5%237.5%31.25%100%8——Analyze brandWhy this rank
06Genesys Cloud CXcompany25.0%12.5%5.66%0%325%18.75%100%8——Analyze brandWhy this rank
07Gorgiascompany25.0%8.33%3.77%5%312.5%6.25%100%8——Analyze brandWhy this rank
08Talkdeskcompany25.0%8.33%3.77%0%20%0%100%8——Analyze brandWhy this rank
09Salesforce Service Cloudcompany25.0%18.75%8.49%10%30%18.75%100%8——Analyze brandWhy this rank
10NICE CXonecompany12.5%16.67%7.55%12.5%312.5%12.5%100%8——Analyze brandWhy this rank
11ServiceNow Customer Service Managementcompany0.0%2.08%0.94%12.5%10%0%100%8——Analyze brandWhy this rank
12Gladlycompany0.0%2.08%0.94%0%112.5%6.25%100%8——Analyze brandWhy this rank