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Product

Talkdesk

Talkdesk in the public Customer Support benchmark.
Latest evidence Sep 24, 20261 source

7

Boards it ranks on

#11

Best position, on Customer Support Platform Rank

40

Published observations

14

Metrics

Rankings

Every board Talkdesk ranks on

As of Sep 24, 2026
BoardRankScoreMovementMethod
Customer Support Platform Rank114.1667Down 3How it is measured (Customer Support Platform Rank)
Customer Support Brand Visibility114.1667Down 3How it is measured (Customer Support Brand Visibility)
Customer Support Citation Share94.1667Up 1How it is measured (Customer Support Citation Share)
Customer Support Engine Breadth112Down 3How it is measured (Customer Support Engine Breadth)
Customer Support Brands in OpenAI Model API Answers110Down 3How it is measured (Customer Support Brands in OpenAI Model API Answers)
Customer Support Brands in Anthropic Model API Answers110Down 3How it is measured (Customer Support Brands in Anthropic Model API Answers)
Customer Support Brands in Gemini Model API Answers1012.5Down 2How it is measured (Customer Support Brands in Gemini Model API Answers)

Evidence

Visibility, citations and market position

The latest reading of each of 14 metrics · public prompt benchmark · 100% confidence · Source: Rank.ai Customer Support Prompt Benchmark
MetricValueKindPeriod or dateSource
OpenAI citation share3 readings9.1%derivedSep 24, 2026Open the record
Anthropic recommendation-prompt presence3 readings0%measuredSep 24, 2026Open the record
Citation share3 readings4.2%derivedSep 24, 2026Open the record
Recommendation-prompt presence3 readings4.2%measuredSep 24, 2026Open the record
Anthropic mention coverage3 readings0%measuredSep 24, 2026Open the record
Mention coverage3 readings4.2%measuredSep 24, 2026Open the record
Gemini mention coverage3 readings6.3%measuredSep 24, 2026Open the record
Engine breadth3 readings2enginesmeasuredSep 24, 2026Open the record
Gemini recommendation-prompt presence3 readings12.5%measuredSep 24, 2026Open the record
OpenAI mention coverage3 readings6.3%measuredSep 24, 2026Open the record
Reviewed-brand presence share3 readings3.3%derivedSep 24, 2026Open the record
OpenAI recommendation-prompt presence3 readings0%measuredSep 24, 2026Open the record
Gemini citation share3 readings0%derivedSep 24, 2026Open the record
Anthropic citation share0%derivedJul 27, 2026Open the record
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