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Product

Salesforce Service Cloud

Salesforce Service Cloud in the public Customer Support benchmark.
Latest evidence Sep 24, 20261 source

7

Boards it ranks on

#7

Best position, on Customer Support Platform Rank

40

Published observations

14

Metrics

Rankings

Every board Salesforce Service Cloud ranks on

As of Sep 24, 2026
BoardRankScoreMovementMethod
Customer Support Platform Rank78.3333Down 2How it is measured (Customer Support Platform Rank)
Customer Support Brand Visibility68.3333Down 1How it is measured (Customer Support Brand Visibility)
Customer Support Citation Share38.3333Up 2How it is measured (Customer Support Citation Share)
Customer Support Engine Breadth72Down 2How it is measured (Customer Support Engine Breadth)
Customer Support Brands in OpenAI Model API Answers712.5Down 1How it is measured (Customer Support Brands in OpenAI Model API Answers)
Customer Support Brands in Anthropic Model API Answers70Down 2How it is measured (Customer Support Brands in Anthropic Model API Answers)
Customer Support Brands in Gemini Model API Answers712.5Down 5How it is measured (Customer Support Brands in Gemini Model API Answers)

Evidence

Visibility, citations and market position

The latest reading of each of 14 metrics · public prompt benchmark · 100% confidence · Source: Rank.ai Customer Support Prompt Benchmark
MetricValueKindPeriod or dateSource
Gemini mention coverage3 readings6.3%measuredSep 24, 2026Open the record
Reviewed-brand presence share3 readings6.7%derivedSep 24, 2026Open the record
Anthropic mention coverage3 readings0%measuredSep 24, 2026Open the record
Recommendation-prompt presence3 readings8.3%measuredSep 24, 2026Open the record
Mention coverage3 readings8.3%measuredSep 24, 2026Open the record
Engine breadth3 readings2enginesmeasuredSep 24, 2026Open the record
OpenAI recommendation-prompt presence3 readings12.5%measuredSep 24, 2026Open the record
OpenAI citation share3 readings18.2%derivedSep 24, 2026Open the record
Gemini recommendation-prompt presence3 readings12.5%measuredSep 24, 2026Open the record
OpenAI mention coverage3 readings18.8%measuredSep 24, 2026Open the record
Gemini citation share3 readings0%derivedSep 24, 2026Open the record
Citation share3 readings8.3%derivedSep 24, 2026Open the record
Anthropic recommendation-prompt presence3 readings0%measuredSep 24, 2026Open the record
Anthropic citation share6.3%derivedJul 27, 2026Open the record
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