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PRODUCT INTELLIGENCE / PUBLISHED EVIDENCE

Freshworks Freshdesk

Freshworks Freshdesk in the public Customer Support benchmark.

Highest position#3Customer Support Platform Rank
Distinct metrics14Published observations only
Traceable sources1Primary and attributed records
Mean confidence100%Across loaded evidence
Evidence statusLIVENo modeled values added
Ranking footprint

Every published position

Each board links to its complete table and methodology.
BoardRankScoreMovementConfidenceAs ofMethod
Customer Support Platform Rank#325↓ 1100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Brand Visibility#218.75—100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Citation Share#74↓ 1100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Engine Breadth#32↓ 1100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Brands in OpenAI Model API Answers#337.5↓ 1100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Brands in Anthropic Model API Answers#30↓ 1100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Customer Support Brands in Gemini Model API Answers#437.5↓ 2100%Aug 16, 20264-customer-support-platforms-2026-07-27-models-64232fd32583 →
Product data matrix

Visibility, citations + market position

27 public observations · source links open the underlying record.
MetricPublished valueCategoryData kindPeriod / observedConfidenceSource
Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage25 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage31.25 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Engine breadthpublic-prompt-brand-engine-breadth2 enginespublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence0 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Reviewed-brand presence sharepublic-prompt-brand-mention-share13.2353 percentpublic_prompt_benchmarkderivedAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI citation sharepublic-prompt-openai-brand-citation-share0 percentpublic_prompt_benchmarkderivedAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini citation sharepublic-prompt-gemini-brand-citation-share5.8824 percentpublic_prompt_benchmarkderivedAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Recommendation-prompt presencepublic-prompt-brand-recommendation-presence25 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Mention coveragepublic-prompt-brand-mention-coverage18.75 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Citation sharepublic-prompt-brand-citation-share4 percentpublic_prompt_benchmarkderivedAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence37.5 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence37.5 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage0 percentpublic_prompt_benchmarkmeasuredAug 16, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage43.75 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini citation sharepublic-prompt-gemini-brand-citation-share7.1429 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Mention coveragepublic-prompt-brand-mention-coverage39.5833 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence62.5 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage31.25 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
OpenAI citation sharepublic-prompt-openai-brand-citation-share10 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence37.5 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage43.75 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic citation sharepublic-prompt-anthropic-brand-citation-share6.25 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence62.5 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Reviewed-brand presence sharepublic-prompt-brand-mention-share17.9245 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Recommendation-prompt presencepublic-prompt-brand-recommendation-presence54.1667 percentpublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Citation sharepublic-prompt-brand-citation-share7.5 percentpublic_prompt_benchmarkderivedJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Engine breadthpublic-prompt-brand-engine-breadth3 enginespublic_prompt_benchmarkmeasuredJul 27, 2026100%Rank.ai Customer Support Prompt Benchmark ↗A
Continue the investigation

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