PRODUCT INTELLIGENCE / PUBLISHED EVIDENCE
Freshworks Freshdesk
Freshworks Freshdesk in the public Customer Support benchmark.
Ranking footprint
Each board links to its complete table and methodology.Every published position
| Board | Rank | Score | Movement | Confidence | As of | Method |
|---|---|---|---|---|---|---|
| Customer Support Platform Rank | #2 | 54.1667 | — | 100% | Jul 27, 2026 | 4-customer-support-platforms-2026-07-27-models-64232fd32583 → |
| Customer Support Brand Visibility | #2 | 39.5833 | — | 100% | Jul 27, 2026 | 4-customer-support-platforms-2026-07-27-models-64232fd32583 → |
| Customer Support Citation Share | #6 | 7.5 | — | 100% | Jul 27, 2026 | 4-customer-support-platforms-2026-07-27-models-64232fd32583 → |
| Customer Support Engine Breadth | #2 | 3 | — | 100% | Jul 27, 2026 | 4-customer-support-platforms-2026-07-27-models-64232fd32583 → |
| Customer Support Brands in OpenAI Model API Answers | #2 | 62.5 | — | 100% | Jul 27, 2026 | 4-customer-support-platforms-2026-07-27-models-64232fd32583 → |
| Customer Support Brands in Anthropic Model API Answers | #2 | 62.5 | — | 100% | Jul 27, 2026 | 4-customer-support-platforms-2026-07-27-models-64232fd32583 → |
| Customer Support Brands in Gemini Model API Answers | #2 | 37.5 | — | 100% | Jul 27, 2026 | 4-customer-support-platforms-2026-07-27-models-64232fd32583 → |
Product data matrix
14 public observations · source links open the underlying record.Visibility, citations + market position
| Metric | Published value | Category | Data kind | Period / observed | Confidence | Source |
|---|---|---|---|---|---|---|
| OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage | 43.75 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Gemini citation sharepublic-prompt-gemini-brand-citation-share | 7.1429 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Mention coveragepublic-prompt-brand-mention-coverage | 39.5833 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence | 62.5 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage | 31.25 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| OpenAI citation sharepublic-prompt-openai-brand-citation-share | 10 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence | 37.5 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage | 43.75 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Anthropic citation sharepublic-prompt-anthropic-brand-citation-share | 6.25 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence | 62.5 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Reviewed-brand presence sharepublic-prompt-brand-mention-share | 17.9245 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Recommendation-prompt presencepublic-prompt-brand-recommendation-presence | 54.1667 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Citation sharepublic-prompt-brand-citation-share | 7.5 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
| Engine breadthpublic-prompt-brand-engine-breadth | 3 engines | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai Customer Support Prompt Benchmark ↗A |
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