Freshworks Freshdesk
company · freshworks.com
- Boards
- 7
- Facts
- 14
- Sources
- 1
- Mean confidence
- 100%
Published head-to-head · verified data
Freshworks Freshdesk vs Zendesk
A current comparison across 7 published leaderboards and 14 source-linked metrics.
Zendesk
company · zendesk.com
- Boards
- 7
- Facts
- 14
- Sources
- 1
- Mean confidence
- 100%
Shared + unique leaderboards
Rank head-to-head
7 published boards across the pair
| Leaderboard | Freshworks Freshdesk | Zendesk | Same-board read | As of |
|---|---|---|---|---|
| Customer Support Platform Rank | #325 score | #154.17 score | Zendesk leads | Aug 16, 2026 |
| Customer Support Brands in Anthropic Model API Answers | #30 score | #10 score | Zendesk leads | Aug 16, 2026 |
| Customer Support Citation Share | #74 score | #132 score | Zendesk leads | Aug 16, 2026 |
| Customer Support Engine Breadth | #32 score | #12 score | Zendesk leads | Aug 16, 2026 |
| Customer Support Brands in Gemini Model API Answers | #437.5 score | #187.5 score | Zendesk leads | Aug 16, 2026 |
| Customer Support Brands in OpenAI Model API Answers | #337.5 score | #175 score | Zendesk leads | Aug 16, 2026 |
| Customer Support Brand Visibility | #218.75 score | #137.5 score | Zendesk leads | Aug 16, 2026 |
Latest verified by metric
Fact + evidence matrix
14 source-linked metrics
| Metric | Freshworks Freshdesk | Zendesk | Evidence date |
|---|---|---|---|
| public_prompt_benchmarkAnthropic citation share | 6.25 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 18.75 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkAnthropic mention coverage | 0 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 0 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkAnthropic recommendation-prompt presence | 0 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 0 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkCitation share | 4 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 32 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkEngine breadth | 2 engines100% · Rank.ai Customer Support Prompt Benchmark ↗ | 2 engines100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkGemini citation share | 5.88 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 35.29 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkGemini mention coverage | 25 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 62.5 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkGemini recommendation-prompt presence | 37.5 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 87.5 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkMention coverage | 18.75 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 37.5 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkOpenAI citation share | 0 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 25 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkOpenAI mention coverage | 31.25 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 50 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkOpenAI recommendation-prompt presence | 37.5 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 75 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkRecommendation-prompt presence | 25 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 54.17 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |
| public_prompt_benchmarkReviewed-brand presence share | 13.24 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | 26.47 percent100% · Rank.ai Customer Support Prompt Benchmark ↗ | Aug 16, 2026 |