Comparison
Freshworks Freshdesk vs Zendesk
Where Freshworks Freshdesk and Zendesk rank on 7 published boards, and the latest sourced figure for each of 14 metrics.
Freshworks Freshdesk
company · freshworks.com
- Boards
- 7
- Figures
- 14
- Sources
- 1
- Mean confidence
- 100%
Zendesk
company · zendesk.com
- Boards
- 7
- Figures
- 14
- Sources
- 1
- Mean confidence
- 100%
Ranks
Where each ranks
7 published boards across the pair. The higher rank on a shared board is amber.
| Board | Freshworks Freshdesk | Zendesk | Ranks higher | As of |
|---|---|---|---|---|
| Customer support platform rank | #2score 25 | #1score 45.83 | Zendesk | Sep 24, 2026 |
| Customer support vendors in Anthropic model API answers | #4score 0 | #3score 0 | Zendesk | Sep 24, 2026 |
| Customer support citation share | #5score 4.17 | #1score 33.33 | Zendesk | Sep 24, 2026 |
| Customer support engine breadth | #4score 2 | #3score 2 | Zendesk | Sep 24, 2026 |
| Customer support vendors in Gemini model API answers | #3score 25 | #1score 62.5 | Zendesk | Sep 24, 2026 |
| Customer support vendors in OpenAI model API answers | #2score 50 | #1score 75 | Zendesk | Sep 24, 2026 |
| Customer support presence | #2score 16.67 | #1score 33.33 | Zendesk | Sep 24, 2026 |
Figures
The latest figure for each
14 sourced metrics, each with its confidence and source.
| Metric | Freshworks Freshdesk | Zendesk | As of |
|---|---|---|---|
| Public prompt benchmarkAnthropic citation share | 6.3%100% confidence · Rank.ai Customer Support Prompt Benchmark | 18.8%100% confidence · Rank.ai Customer Support Prompt Benchmark | Jul 27, 2026 |
| Public prompt benchmarkAnthropic mention coverage | 0%100% confidence · Rank.ai Customer Support Prompt Benchmark | 0%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkAnthropic recommendation-prompt presence | 0%100% confidence · Rank.ai Customer Support Prompt Benchmark | 0%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkCitation share | 4.2%100% confidence · Rank.ai Customer Support Prompt Benchmark | 33.3%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkEngine breadth | 2 engines100% confidence · Rank.ai Customer Support Prompt Benchmark | 2 engines100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkGemini citation share | 7.7%100% confidence · Rank.ai Customer Support Prompt Benchmark | 38.5%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkGemini mention coverage | 12.5%100% confidence · Rank.ai Customer Support Prompt Benchmark | 43.8%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkGemini recommendation-prompt presence | 25%100% confidence · Rank.ai Customer Support Prompt Benchmark | 62.5%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkMention coverage | 16.7%100% confidence · Rank.ai Customer Support Prompt Benchmark | 33.3%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkOpenAI citation share | 0%100% confidence · Rank.ai Customer Support Prompt Benchmark | 27.3%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkOpenAI mention coverage | 37.5%100% confidence · Rank.ai Customer Support Prompt Benchmark | 56.3%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkOpenAI recommendation-prompt presence | 50%100% confidence · Rank.ai Customer Support Prompt Benchmark | 75%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkRecommendation-prompt presence | 25%100% confidence · Rank.ai Customer Support Prompt Benchmark | 45.8%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
| Public prompt benchmarkReviewed-brand presence share | 13.3%100% confidence · Rank.ai Customer Support Prompt Benchmark | 26.7%100% confidence · Rank.ai Customer Support Prompt Benchmark | Sep 24, 2026 |
See how often AI names you.
Enter your website. In about two minutes, Rank.ai asks ChatGPT, Claude and Gemini 12 questions your customers ask and grades how often they name you.
- Your grade out of 100How often AI names you, cites your site, and how high it ranks you.
- Who gets namedEvery competitor in the answers, most named first.
- The pages AI readsThe sources behind each answer.
- Three fixesWhat to fix first, with a brief for the first article.