Customer support vendors in OpenAI model API answers

As of

All 12 companies by OpenAI recommendation prompt presence

Zendesk leads at 75.0%; the middle of the board sits at 12.5%.

Ahead of second place: 25%
Held by the top three: 57%
Middle of the board: 12.5%
Below half the leader: 8 of 12

Rank, name and OpenAI recommendation prompt presenceMiddle 12.5%

1Zendesk75.0%
2Freshworks Freshdesk50.0%
3Intercom37.5%
4HubSpot Service Hub37.5%
5Kustomer25.0%
6Gorgias12.5%
7Salesforce Service Cloud12.5%
8NICE CXone12.5%
9Genesys Cloud CX12.5%
10ServiceNow Customer Service Management12.5%
11Talkdesk0.0%
12Gladly0.0%

The prompt boards are re-run in rotation, about one category a day, so each board refreshes every few weeks and shows the date of its snapshot.

engines: 2 on 9 of 12 rows · 8 checks behind each row · 100% confidence across rows.

Customer support brands in OpenAI model API answers current rankings
Rank	Name	OpenAI recommendation prompt presence	Mention coverage	Share of names	Cited as source	Change	Why
01	Zendesk	75.0%	33.33% · 16 / 48	26.67% · 16 / 60	33.33% · 8 / 24		This rank My rank
02	Freshworks Freshdesk	50.0%	16.67% · 8 / 48	13.33% · 8 / 60	4.17% · 1 / 24	1	This rank My rank
03	Intercom	37.5%	14.58% · 7 / 48	11.67% · 7 / 60	0% · 0 / 24	1	Showing My rank
04	HubSpot Service Hub	37.5%	10.42% · 5 / 48	8.33% · 5 / 60	0% · 0 / 24	2	This rank My rank
05	Kustomer	25.0%	14.58% · 7 / 48	11.67% · 7 / 60	25% · 6 / 24	4	This rank My rank
06	Gorgias	12.5%	6.25% · 3 / 48	5% · 3 / 60	4.17% · 1 / 24	1	This rank My rank
07	Salesforce Service Cloud	12.5%	8.33% · 4 / 48	6.67% · 4 / 60	8.33% · 2 / 24	1	This rank My rank
08	NICE CXone	12.5%	6.25% · 3 / 48	5% · 3 / 60	4.17% · 1 / 24	1	This rank My rank
09	Genesys Cloud CX	12.5%	4.17% · 2 / 48	3.33% · 2 / 60	8.33% · 2 / 24	2	This rank My rank
10	ServiceNow Customer Service Management	12.5%	4.17% · 2 / 48	3.33% · 2 / 60	4.17% · 1 / 24	2	This rank My rank
11	Talkdesk	0.0%	4.17% · 2 / 48	3.33% · 2 / 60	4.17% · 1 / 24	3	This rank My rank
12	Gladly	0.0%	2.08% · 1 / 48	1.67% · 1 / 60	4.17% · 1 / 24	2	This rank My rank

engines: 2 on 9 of 12 rows · 8 checks behind each row · 100% confidence across rows.

Customer support brands in OpenAI model API answers current rankings
Rank	Name	OpenAI recommendation prompt presence	Mention coverage	Share of names	Cited as source	Change	Why
01	Zendesk	75.0%	33.33% · 16 / 48	26.67% · 16 / 60	33.33% · 8 / 24		This rank My rank
02	Freshworks Freshdesk	50.0%	16.67% · 8 / 48	13.33% · 8 / 60	4.17% · 1 / 24	1	This rank My rank
03	Intercom	37.5%	14.58% · 7 / 48	11.67% · 7 / 60	0% · 0 / 24	1	Showing My rank
04	HubSpot Service Hub	37.5%	10.42% · 5 / 48	8.33% · 5 / 60	0% · 0 / 24	2	This rank My rank
05	Kustomer	25.0%	14.58% · 7 / 48	11.67% · 7 / 60	25% · 6 / 24	4	This rank My rank
06	Gorgias	12.5%	6.25% · 3 / 48	5% · 3 / 60	4.17% · 1 / 24	1	This rank My rank
07	Salesforce Service Cloud	12.5%	8.33% · 4 / 48	6.67% · 4 / 60	8.33% · 2 / 24	1	This rank My rank
08	NICE CXone	12.5%	6.25% · 3 / 48	5% · 3 / 60	4.17% · 1 / 24	1	This rank My rank
09	Genesys Cloud CX	12.5%	4.17% · 2 / 48	3.33% · 2 / 60	8.33% · 2 / 24	2	This rank My rank
10	ServiceNow Customer Service Management	12.5%	4.17% · 2 / 48	3.33% · 2 / 60	4.17% · 1 / 24	2	This rank My rank
11	Talkdesk	0.0%	4.17% · 2 / 48	3.33% · 2 / 60	4.17% · 1 / 24	3	This rank My rank
12	Gladly	0.0%	2.08% · 1 / 48	1.67% · 1 / 60	4.17% · 1 / 24	2	This rank My rank

Primary brandQuestion typeModel APIQuestion contains

Run a question live

33.3%

of these answers name or cite Zendesk

16 of 48 answers

45.7%

Its share of the compared brands' appearances

8

Answers citing its own site

8 links to its domains

2 of 3

Model APIs that name it

The compared brands across the filtered answers
Brand	Named or cited	Against primary	Share of compared	Mentions	Answers citing it	Links to its site	Model APIs
Zendeskzendesk.com	33.3%16 of 48	Primary	45.7%	28	8	8	2 of 3
Freshworks Freshdeskfreshworks.com	16.7%8 of 48	-16.7 pts	22.9%	19	1	1	2 of 3
Intercomintercom.com	14.6%7 of 48	-18.7 pts	20.0%	10	0	0	2 of 3
Salesforce Service Cloudsalesforce.com	8.3%4 of 48	-25.0 pts	11.4%	8	2	2	2 of 3

Compared brands named in each answer, by question and model API
Question	OpenAIopenai/gpt-4o-mini	Anthropicanthropic/claude-haiku-4-5	Geminigoogle/gemini-2.5-flash
01Which customer support platforms are best for an omnichannel service organization managing tickets, messaging, voice, and self-service?Recommendation	ZendeskSalesforce Service CloudFreshworks Freshdesk 6 sources`dadc3112`	None named 0 sources`d7ed02e3`	Salesforce Service Cloud 8 sources`081d6a50`
02Recommend a customer service platform with production AI agents, grounded knowledge, safe actions, human handoff, and resolution analytics.Recommendation	ZendeskIntercom 7 sources`bb163ba2`	None named 0 sources`28d94483`	Zendesk, cited 1Intercom 8 sources`dc9eeb73`
03Which cloud contact center platforms are strongest for global voice, digital channels, routing, workforce management, QA, and compliance?Recommendation	None named 6 sources`9cdcfd1e`	None named 0 sources`5da9c114`	None named 8 sources`5f772ec5`
04Recommend a support platform for a growing SaaS company that needs email, chat, product context, a help center, automation, and reporting.Recommendation	ZendeskIntercomFreshworks Freshdesk 7 sources`2042fca3`	None named 0 sources`a4e1330f`	Freshworks Freshdesk, cited 1 7 sources`1a4bf8ca`
05Which customer service tools are best for an ecommerce brand that needs order context, social messaging, returns workflows, and seasonal scale?Recommendation	ZendeskFreshworks Freshdesk 7 sources`8ace6b0f`	None named 0 sources`21f38843`	ZendeskIntercom 8 sources`db9cf71c`
06Recommend a support platform with strong knowledge authoring, search, content governance, localization, and agent-assist capabilities.Recommendation	Zendesk 8 sources`bd018594`	None named 0 sources`bea8033e`	Zendesk, cited 1 9 sources`15dda875`
07Which service platforms are strongest for conversation review, automated QA, coaching, workforce planning, and customer-sentiment analysis?Recommendation	Zendesk, cited 1 8 sources`18e09412`	None named 0 sources`b55687a9`	Zendesk, cited 1 9 sources`bb069039`
08What customer support platform should a startup evaluate for fast setup, transparent cost, effective automation, and low administration overhead?Recommendation	IntercomFreshworks Freshdesk 7 sources`e2ad9523`	None named 0 sources`7895fb30`	ZendeskIntercomFreshworks Freshdesk 4 sources`69aadfe4`
09Compare customer service platforms on channels, routing, automation, AI resolution, knowledge, integrations, analytics, governance, and support.Commercial comparison	Zendesk, cited 1Salesforce Service Cloud, cited 1Freshworks Freshdesk 5 sources`72635fe7`	None named 0 sources`4c21ffcb`	None named 8 sources`6237472f`
10How should a buyer compare support-platform pricing across agent seats, AI resolutions, telephony, channels, usage, and premium modules?Commercial comparison	None named 4 sources`f0273aef`	None named 0 sources`9750049c`	None named 7 sources`b3a50f7c`
11Create a proof-of-concept scorecard for support platforms covering resolution rate, handle time, handoff quality, accuracy, adoption, and administration.Commercial comparison	None named 0 sources`4c85efc3`	None named 0 sources`529d0f03`	None named 0 sources`146e9a5b`
12Compare customer-service AI agents on grounding, action controls, evaluation, hallucination handling, escalation, audit logs, and rollback.Commercial comparison	None named 9 sources`12bad15f`	None named 0 sources`f2bbe2d1`	None named 7 sources`3159a227`
13Which criteria expose migration complexity and lock-in risk when selecting a strategic customer support platform?Commercial comparison	None named 7 sources`3515d794`	None named 0 sources`62327e28`	None named 7 sources`6edad84d`
14Compare support vendors on identity, encryption, auditability, private connectivity, data residency, retention, and regulated-data controls.Commercial comparison	None named 6 sources`eec40baf`	None named 0 sources`827cfaca`	None named 6 sources`c4bfc5d4`
15Create a shortlist of customer service vendors for a global enterprise consolidating help desk, contact center, knowledge, and AI automation.Commercial comparison	ZendeskSalesforce Service Cloud, cited 1IntercomFreshworks Freshdesk 7 sources`7efceb51`	None named 0 sources`3378ffe7`	Zendesk, cited 1 6 sources`8c24a9d2`
16When should a company consolidate ticketing, contact center, knowledge, workforce management, QA, and AI agents on one service platform?Commercial comparison	Zendesk, cited 1 8 sources`a66e02a0`	None named 0 sources`2ffc90d3`	Zendesk, cited 1 6 sources`2cec69d5`

Sites cited in the filtered answers
Site	Answers citing it	Distinct pages	Model APIs	Best position
zendesk.com	8	6	2	1
nextiva.com	8	3	2	3
ringcentral.com	7	4	2	1
fin.ai	6	5	2	1
kustomer.com	6	2	2	1
amplifai.com	5	3	2	1
monday.com	4	3	2	1
capacity.com	4	3	2	3
usepylon.com	4	2	2	1
reddit.com	3	3	2	4
inquirly.ai	3	2	2	1
front.com	3	2	2	2
enjo.ai	2	2	1	1
genesys.com	2	2	2	1
hiverhq.com	2	2	2	1
rank.ai	2	2	1	1
bland.ai	2	2	1	3
crescendo.ai	2	2	1	3
irisagent.com	2	2	1	4
thecxlead.com	2	2	1	5

What this report publishesThe public buying questions, the brands each answer names, the sources it cites and a fingerprint of each answer. Answer text is not published, and no customer data is in it.customer-support-platforms-2026-07-27 / 4-customer-support-platforms-2026-07-27-models-64232fd32583

Primary brandQuestion typeModel APIQuestion contains

Run a question live

33.3%

of these answers name or cite Zendesk

16 of 48 answers

45.7%

Its share of the compared brands' appearances

8

Answers citing its own site

8 links to its domains

2 of 3

Model APIs that name it

The compared brands across the filtered answers
Brand	Named or cited	Against primary	Share of compared	Mentions	Answers citing it	Links to its site	Model APIs
Zendeskzendesk.com	33.3%16 of 48	Primary	45.7%	28	8	8	2 of 3
Freshworks Freshdeskfreshworks.com	16.7%8 of 48	-16.7 pts	22.9%	19	1	1	2 of 3
Intercomintercom.com	14.6%7 of 48	-18.7 pts	20.0%	10	0	0	2 of 3
Salesforce Service Cloudsalesforce.com	8.3%4 of 48	-25.0 pts	11.4%	8	2	2	2 of 3

Compared brands named in each answer, by question and model API
Question	OpenAIopenai/gpt-4o-mini	Anthropicanthropic/claude-haiku-4-5	Geminigoogle/gemini-2.5-flash
01Which customer support platforms are best for an omnichannel service organization managing tickets, messaging, voice, and self-service?Recommendation	ZendeskSalesforce Service CloudFreshworks Freshdesk 6 sources`dadc3112`	None named 0 sources`d7ed02e3`	Salesforce Service Cloud 8 sources`081d6a50`
02Recommend a customer service platform with production AI agents, grounded knowledge, safe actions, human handoff, and resolution analytics.Recommendation	ZendeskIntercom 7 sources`bb163ba2`	None named 0 sources`28d94483`	Zendesk, cited 1Intercom 8 sources`dc9eeb73`
03Which cloud contact center platforms are strongest for global voice, digital channels, routing, workforce management, QA, and compliance?Recommendation	None named 6 sources`9cdcfd1e`	None named 0 sources`5da9c114`	None named 8 sources`5f772ec5`
04Recommend a support platform for a growing SaaS company that needs email, chat, product context, a help center, automation, and reporting.Recommendation	ZendeskIntercomFreshworks Freshdesk 7 sources`2042fca3`	None named 0 sources`a4e1330f`	Freshworks Freshdesk, cited 1 7 sources`1a4bf8ca`
05Which customer service tools are best for an ecommerce brand that needs order context, social messaging, returns workflows, and seasonal scale?Recommendation	ZendeskFreshworks Freshdesk 7 sources`8ace6b0f`	None named 0 sources`21f38843`	ZendeskIntercom 8 sources`db9cf71c`
06Recommend a support platform with strong knowledge authoring, search, content governance, localization, and agent-assist capabilities.Recommendation	Zendesk 8 sources`bd018594`	None named 0 sources`bea8033e`	Zendesk, cited 1 9 sources`15dda875`
07Which service platforms are strongest for conversation review, automated QA, coaching, workforce planning, and customer-sentiment analysis?Recommendation	Zendesk, cited 1 8 sources`18e09412`	None named 0 sources`b55687a9`	Zendesk, cited 1 9 sources`bb069039`
08What customer support platform should a startup evaluate for fast setup, transparent cost, effective automation, and low administration overhead?Recommendation	IntercomFreshworks Freshdesk 7 sources`e2ad9523`	None named 0 sources`7895fb30`	ZendeskIntercomFreshworks Freshdesk 4 sources`69aadfe4`
09Compare customer service platforms on channels, routing, automation, AI resolution, knowledge, integrations, analytics, governance, and support.Commercial comparison	Zendesk, cited 1Salesforce Service Cloud, cited 1Freshworks Freshdesk 5 sources`72635fe7`	None named 0 sources`4c21ffcb`	None named 8 sources`6237472f`
10How should a buyer compare support-platform pricing across agent seats, AI resolutions, telephony, channels, usage, and premium modules?Commercial comparison	None named 4 sources`f0273aef`	None named 0 sources`9750049c`	None named 7 sources`b3a50f7c`
11Create a proof-of-concept scorecard for support platforms covering resolution rate, handle time, handoff quality, accuracy, adoption, and administration.Commercial comparison	None named 0 sources`4c85efc3`	None named 0 sources`529d0f03`	None named 0 sources`146e9a5b`
12Compare customer-service AI agents on grounding, action controls, evaluation, hallucination handling, escalation, audit logs, and rollback.Commercial comparison	None named 9 sources`12bad15f`	None named 0 sources`f2bbe2d1`	None named 7 sources`3159a227`
13Which criteria expose migration complexity and lock-in risk when selecting a strategic customer support platform?Commercial comparison	None named 7 sources`3515d794`	None named 0 sources`62327e28`	None named 7 sources`6edad84d`
14Compare support vendors on identity, encryption, auditability, private connectivity, data residency, retention, and regulated-data controls.Commercial comparison	None named 6 sources`eec40baf`	None named 0 sources`827cfaca`	None named 6 sources`c4bfc5d4`
15Create a shortlist of customer service vendors for a global enterprise consolidating help desk, contact center, knowledge, and AI automation.Commercial comparison	ZendeskSalesforce Service Cloud, cited 1IntercomFreshworks Freshdesk 7 sources`7efceb51`	None named 0 sources`3378ffe7`	Zendesk, cited 1 6 sources`8c24a9d2`
16When should a company consolidate ticketing, contact center, knowledge, workforce management, QA, and AI agents on one service platform?Commercial comparison	Zendesk, cited 1 8 sources`a66e02a0`	None named 0 sources`2ffc90d3`	Zendesk, cited 1 6 sources`2cec69d5`

Sites cited in the filtered answers
Site	Answers citing it	Distinct pages	Model APIs	Best position
zendesk.com	8	6	2	1
nextiva.com	8	3	2	3
ringcentral.com	7	4	2	1
fin.ai	6	5	2	1
kustomer.com	6	2	2	1
amplifai.com	5	3	2	1
monday.com	4	3	2	1
capacity.com	4	3	2	3
usepylon.com	4	2	2	1
reddit.com	3	3	2	4
inquirly.ai	3	2	2	1
front.com	3	2	2	2
enjo.ai	2	2	1	1
genesys.com	2	2	2	1
hiverhq.com	2	2	2	1
rank.ai	2	2	1	1
bland.ai	2	2	1	3
crescendo.ai	2	2	1	3
irisagent.com	2	2	1	4
thecxlead.com	2	2	1	5

What this report publishesThe public buying questions, the brands each answer names, the sources it cites and a fingerprint of each answer. Answer text is not published, and no customer data is in it.customer-support-platforms-2026-07-27 / 4-customer-support-platforms-2026-07-27-models-64232fd32583

Ranks a reviewed Customer Support brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.

3

Rank on this board

37.5 percent

Score

8

Answers behind the score

100% confidence · 1 of 1 components evidenced

What the score is built from

1 of 1 evidenced

Every component evidenced · 1 evidence record each

Components of Intercom's score
Component	Value	Contribution
OpenAI brand recommendation presence	37.5	37.5

Moved up since the previous snapshot

+1 places

Gemini brand mention coverage25 to 18.75
-6.25
OpenAI brand mention coverage18.75 to 25
+6.25
Gemini brand citation share5.882 to 0
-5.882
Citation share4 to 0
-4
Mention share10.294 to 11.667
+1.373
Anthropic brand mention coverage0 to 0
0
Anthropic brand recommendation presence0 to 0
0
Engine breadth2 to 2
0
Mention coverage14.583 to 14.583
0
Recommendation presence25 to 25
0
Gemini brand recommendation presence37.5 to 37.5
0
OpenAI brand citation share0 to 0
0
OpenAI brand recommendation presence37.5 to 37.5
0

Where each number comes from

13 public records

Anthropic mention coverageAnthropic brand mention coverage · observed Sep 24, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open the source
Anthropic recommendation-prompt presenceAnthropic brand recommendation presence · observed Sep 24, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open the source
Citation shareCitation share · observed Sep 24, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open the source
Engine breadthEngine breadth · observed Sep 24, 2026, 12:00 AM UTC2 engines100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open the source
Mention coverageMention coverage · observed Sep 24, 2026, 12:00 AM UTC14.583 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open the source
Reviewed-brand presence shareMention share · observed Sep 24, 2026, 12:00 AM UTC11.667 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open the source
Recommendation-prompt presenceRecommendation presence · observed Sep 24, 2026, 12:00 AM UTC25 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open the source
Gemini citation shareGemini brand citation share · observed Sep 24, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open the source
Gemini mention coverageGemini brand mention coverage · observed Sep 24, 2026, 12:00 AM UTC18.75 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open the source
Gemini recommendation-prompt presenceGemini brand recommendation presence · observed Sep 24, 2026, 12:00 AM UTC37.5 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open the source
OpenAI citation shareOpenAI brand citation share · observed Sep 24, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open the source
OpenAI mention coverageOpenAI brand mention coverage · observed Sep 24, 2026, 12:00 AM UTC25 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open the source
OpenAI recommendation-prompt presenceOpenAI brand recommendation presence · observed Sep 24, 2026, 12:00 AM UTC37.5 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open the source

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Plain textCustomer support brands in OpenAI model API answers. Rank.ai, data as of September 24, 2026. https://www.rank.ai/rankings/customer-support/customer-support-platforms-brand-openai-visibility
HTML<a href="https://www.rank.ai/rankings/customer-support/customer-support-platforms-brand-openai-visibility">Customer support brands in OpenAI model API answers</a>, Rank.ai, data as of September 24, 2026
Markdown[Customer support brands in OpenAI model API answers](https://www.rank.ai/rankings/customer-support/customer-support-platforms-brand-openai-visibility), Rank.ai, data as of September 24, 2026
APARank.ai. (2026). Customer support brands in OpenAI model API answers. Retrieved October 23, 2026, from https://www.rank.ai/rankings/customer-support/customer-support-platforms-brand-openai-visibility

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<p style="font-size:12px">Source: <a href="https://www.rank.ai/rankings/customer-support/customer-support-platforms-brand-openai-visibility">Customer support brands in OpenAI model API answers</a> by Rank.ai</p>

More in Customer support

Help desks, contact centers, and AI-native customer service platforms ranked across a fixed buying corpus.

3 boards

Customer support platform rank

Reviewed service platforms ranked by how often answers to the category's recommendation questions name or cite them, across three model APIs.

1Zendesk45.8%
2Freshworks Freshdesk125%
3Intercom125%

Customer support presence

Reviewed vendors ranked by the share of all the category's answers that name or cite them.

1Zendesk33.3%
2Freshworks Freshdesk16.7%
3Intercom114.6%

Customer support citation share

Reviewed vendors ranked by their share of the citations that point to vendor websites.

1Zendesk33.3%
2Kustomer425%
3Salesforce Service Cloud28.3%

Customer support platform rank

Reviewed service platforms ranked by how often answers to the category's recommendation questions name or cite them, across three model APIs.

Customer support presence

Reviewed vendors ranked by the share of all the category's answers that name or cite them.

Customer support citation share

Reviewed vendors ranked by their share of the citations that point to vendor websites.

See how often AI names you.

Enter your website. In about two minutes, Rank.ai asks ChatGPT, Claude and Gemini 12 questions your customers ask and grades how often they name you.

Your grade out of 100How often AI names you, cites your site, and how high it ranks you.
Who gets namedEvery competitor in the answers, most named first.
The pages AI readsThe sources behind each answer.
Three fixesWhat to fix first, with a brief for the first article.

Customer support brands in OpenAI model API answers

All 12 companies by OpenAI recommendation prompt presence

One brand against up to three competitors, answer by answer

Which compared brands each answer names

The sites these answers cite

One brand against up to three competitors, answer by answer

Which compared brands each answer names

The sites these answers cite

Intercom on Customer Support Brands in OpenAI Model API Answers

What the score is built from

Moved up since the previous snapshot

Where each number comes from

More in Customer support

See how often AI names you.

One brand against up to three competitors, answer by answer

Which compared brands each answer names

The sites these answers cite