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Loading the latest published snapshot and its supporting evidence.
Loading the latest published snapshot and its supporting evidence.
NICE CXone in the public Customer Support benchmark.
A current roll-up of published ranks, normalized facts, primary evidence, and entity relationships. No missing value is inferred.
| Metric | Value |
|---|---|
| public_prompt_benchmarkAnthropic citation share | 12.5 percentderived |
| public_prompt_benchmarkAnthropic mention coverage | 25 percentmeasured |
| public_prompt_benchmarkAnthropic recommendation-prompt presence | 25 percentmeasured |
| public_prompt_benchmarkCitation share | 12.5 percentderived |
| public_prompt_benchmarkEngine breadth | 3 enginesmeasured |
| public_prompt_benchmarkGemini citation share | 7.14 percentderived |
| public_prompt_benchmarkGemini mention coverage | 12.5 percentmeasured |
| public_prompt_benchmarkGemini recommendation-prompt presence | 12.5 percentmeasured |
| public_prompt_benchmarkMention coverage | 16.67 percentmeasured |
| public_prompt_benchmarkOpenAI citation share | 20 percentderived |
| public_prompt_benchmarkOpenAI mention coverage | 12.5 percentmeasured |
| public_prompt_benchmarkOpenAI recommendation-prompt presence | 12.5 percentmeasured |
| public_prompt_benchmarkRecommendation-prompt presence | 16.67 percentmeasured |
| public_prompt_benchmarkReviewed-brand presence share | 7.55 percentderived |
Recommendation rank, answer presence, owned-domain citation share, provider breadth, and provider-specific position from the same frozen daily cohorts. Open any cell for the full denominator and evidence.
| Market | Recommend | Presence | Citation | Breadth | OpenAI | Anthropic | Gemini | Market action |
|---|---|---|---|---|---|---|---|---|
| Customer support | #616.7 | #716.7 | #312.5 | #53 | #712.5 | #525 | #1012.5 | Track market → |
Every currently published position, as of Jul 27, 2026 · 100% confidence · methodology v4-customer-support-platforms-2026-07-27-models-64232fd32583.
| Rank | Leaderboard | Score | Explain |
|---|---|---|---|
| #6 | Customer Support Platform Rank | 16.67 | Explain Customer Support Platform Rank rank → |
| #7 | Customer Support Brand Visibility | 16.67 | Explain Customer Support Brand Visibility rank → |
| #3 | Customer Support Citation Share | 12.5 | Explain Customer Support Citation Share rank → |
| #5 | Customer Support Engine Breadth | 3 | Explain Customer Support Engine Breadth rank → |
Ranks a reviewed Customer Support brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.
Some explanation inputs are unavailable Missing: comparablePriorRanking.
100% confidence · 100% component coverage · as of Jul 27, 2026, 12:00 AM UTC
All components available · 1 evidence record each
| Component | Value | Weight | Contribution |
|---|---|---|---|
| public prompt anthropic brand citation share | 12.5 | 0% | — |
| public prompt anthropic brand mention coverage | 25 | 0% | — |
| public prompt anthropic brand recommendation presence | 25 | 0% | — |
| public prompt brand citation share | 12.5 | 0% | — |
| public prompt brand engine breadth | 3 | 0% | — |
| public prompt brand mention coverage | 16.666667 |
14 published observations for NICE CXone, all at 100% confidence, as of Jul 27, 2026. Open a row for the source, evidence location, extraction method, and quality state.
| Metric | Value | Kind | Evidence |
|---|---|---|---|
| Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage | 25percent | measured | View source
|
| #7 | Customer Support Brands in OpenAI Model API Answers | 12.5 | Explain Customer Support Brands in OpenAI Model API Answers rank → |
|---|
| #5 | Customer Support Brands in Anthropic Model API Answers | 25 | Explain Customer Support Brands in Anthropic Model API Answers rank → |
|---|
| #10 | Customer Support Brands in Gemini Model API Answers | 12.5 | Explain Customer Support Brands in Gemini Model API Answers rank → |
|---|
| 0% |
| — |
| public prompt brand mention share | 7.54717 | 0% | — |
|---|
| public prompt brand recommendation presence | 16.666667 | 100% | 16.667 |
|---|
| public prompt gemini brand citation share | 7.142857 | 0% | — |
|---|
| public prompt gemini brand mention coverage | 12.5 | 0% | — |
|---|
| public prompt gemini brand recommendation presence | 12.5 | 0% | — |
|---|
| public prompt openai brand citation share | 20 | 0% | — |
|---|
| public prompt openai brand mention coverage | 12.5 | 0% | — |
|---|
| public prompt openai brand recommendation presence | 12.5 | 0% | — |
|---|
no_prior_published_snapshot
No component moved since the prior snapshot.
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Gemini citation sharepublic-prompt-gemini-brand-citation-share | 7.1429percent | derived | View source
|
|---|
| Citation sharepublic-prompt-brand-citation-share | 12.5percent | derived | View source
|
|---|
| Recommendation-prompt presencepublic-prompt-brand-recommendation-presence | 16.6667percent | measured | View source
|
|---|
| Anthropic citation sharepublic-prompt-anthropic-brand-citation-share | 12.5percent | derived | View source
|
|---|
| Engine breadthpublic-prompt-brand-engine-breadth | 3engines | measured | View source
|
|---|
| OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence | 12.5percent | measured | View source
|
|---|
| Reviewed-brand presence sharepublic-prompt-brand-mention-share | 7.5472percent | derived | View source
|
|---|
| Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence | 25percent | measured | View source
|
|---|
| OpenAI citation sharepublic-prompt-openai-brand-citation-share | 20percent | derived | View source
|
|---|
| Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence | 12.5percent | measured | View source
|
|---|
| Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage | 12.5percent | measured | View source
|
|---|
| Mention coveragepublic-prompt-brand-mention-coverage | 16.6667percent | measured | View source
|
|---|
| OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage | 12.5percent | measured | View source
|
|---|