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Reviews

See what customers say in your Google reviews, location by location.

Rank.ai tags each Google review with a sentiment and the topics it mentions, and watches every location's rating and review count each day. With several locations, one screen shows where reviews are turning.

Tags

Every review, tagged by what it is about

Each new review gets a sentiment, one to three topics from a fixed list, and a one-line summary when it is a complaint.

TagWhat each review gets
SentimentPositive, neutral, negative or mixed.
TopicsOne to three of: service quality, staff, communication, wait time, pricing, value, product quality, cleanliness, location, recommendation.
ComplaintOne sentence on what went wrong, for negative reviews.

Watching

Know which location needs attention

See multi-location

Every day

Rating and review count, checked daily

Each linked Google Business Profile is snapshotted every day, so a drop in rating or a jump in reviews is logged against the location.

Across locations

A flag when reviews turn negative

With two or more locations, the multi-location screen flags any location where at least one in ten of its last 30 days' reviews is negative, on five or more.

Questions about reviews

Which review sites do you cover?
Google reviews, for the locations you add. Other review sites are not covered today.
How often are reviews checked?
Each location's rating and review count are checked every day. The reviews themselves, with their tags, are pulled when Rank.ai audits the location.
Can Rank.ai reply to reviews for me?
No. Rank.ai reads and tags reviews; replies stay with you.
Can it help us get more reviews?
The free Google review link generator makes a link that opens your review form, ready to send to customers. Rank.ai does not send review requests itself.
Where do I see reviews across locations?
With two or more locations linked to Google Business Profiles, the multi-location screen shows each location's recent reviews and sentiment, and flags any location whose recent reviews turn negative.

See how often AI names your business.

Enter your website. In about two minutes, Rank.ai asks ChatGPT, Claude and Gemini 12 questions your customers ask and grades how often they name you.

  • Your grade out of 100How often AI names you, cites your site, and how high it ranks you.
  • Who gets namedEvery competitor in the answers, most named first.
  • The pages AI readsThe sources behind each answer.
  • Three fixesWhat to fix first, with a brief for the first article.