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Loading the latest published snapshot and its supporting evidence.
Loading the latest published snapshot and its supporting evidence.
Genesys Cloud CX in the public Customer Support benchmark.
A current roll-up of published ranks, normalized facts, primary evidence, and entity relationships. No missing value is inferred.
| Metric | Value | As of |
|---|---|---|
| public_prompt_benchmarkAnthropic citation share | 0 percentderived | Jul 27, 2026 |
| public_prompt_benchmarkAnthropic mention coverage | 0 percentmeasured | Aug 16, 2026 |
| public_prompt_benchmarkAnthropic recommendation-prompt presence | 0 percentmeasured | Aug 16, 2026 |
| public_prompt_benchmarkCitation share | 0 percentderived | Aug 16, 2026 |
| public_prompt_benchmarkEngine breadth | 2 enginesmeasured | Aug 16, 2026 |
| public_prompt_benchmarkGemini citation share | 0 percentderived | Aug 16, 2026 |
| public_prompt_benchmarkGemini mention coverage | 6.25 percentmeasured | Aug 16, 2026 |
| public_prompt_benchmarkGemini recommendation-prompt presence | 12.5 percentmeasured | Aug 16, 2026 |
| public_prompt_benchmarkMention coverage | 4.17 percentmeasured | Aug 16, 2026 |
| public_prompt_benchmarkOpenAI citation share | 0 percentderived | Aug 16, 2026 |
| public_prompt_benchmarkOpenAI mention coverage | 6.25 percentmeasured | Aug 16, 2026 |
| public_prompt_benchmarkOpenAI recommendation-prompt presence | 12.5 percentmeasured | Aug 16, 2026 |
| public_prompt_benchmarkRecommendation-prompt presence | 8.33 percentmeasured | Aug 16, 2026 |
| public_prompt_benchmarkReviewed-brand presence share | 2.94 percentderived | Aug 16, 2026 |
Recommendation rank, answer presence, owned-domain citation share, provider breadth, and provider-specific position from the same frozen daily cohorts. Open any cell for the full denominator and evidence.
| Market | Recommend | Presence | Citation | Breadth | OpenAI | Anthropic | Gemini | Market action |
|---|---|---|---|---|---|---|---|---|
| Customer support | #118.3 | #114.2 | #110 | #112 | #1112.5 | #110 | #1112.5 | Track market → |
Every currently published position, as of Aug 16, 2026 · 100% confidence · methodology v4-customer-support-platforms-2026-07-27-models-64232fd32583.
| Rank | Leaderboard | Score | Movement | Explain |
|---|---|---|---|---|
| #11 | Customer Support Platform Rank | 8.33 | 4 ranks lost | Explain Customer Support Platform Rank rank → |
| #11 | Customer Support Brand Visibility | 4.17 | 3 ranks lost | Explain Customer Support Brand Visibility rank → |
| #11 | Customer Support Citation Share | 0 | 1 ranks lost | Explain Customer Support Citation Share rank → |
Ranks a reviewed Customer Support brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.
100% confidence · 100% component coverage · as of Aug 16, 2026, 12:00 AM UTC
All components available · 1 evidence record each
| Component | Value | Weight | Contribution |
|---|---|---|---|
| public prompt anthropic brand mention coverage | 0 | 0% | — |
| public prompt anthropic brand recommendation presence | 0 | 0% | — |
| public prompt brand citation share | 0 | 0% | — |
| public prompt brand engine breadth | 2 | 0% | — |
| public prompt brand mention coverage | 4.166667 | 0% | — |
| public prompt brand mention share | 2.941176 | 0% | — |
| public prompt brand recommendation presence |
27 published observations for Genesys Cloud CX, all at 100% confidence. Open a row for the source, evidence location, extraction method, and quality state.
| Metric | Value | Kind | As of | Evidence |
|---|---|---|---|---|
| Reviewed-brand presence sharepublic-prompt-brand-mention-share | 2.9412percent | derived | Aug 16, 2026 | View source
|
| #11 |
| Customer Support Engine Breadth |
|---|
| 2 |
| 5 ranks lost |
| Explain Customer Support Engine Breadth rank → |
| #11 | Customer Support Brands in OpenAI Model API Answers | 12.5 | 7 ranks lost | Explain Customer Support Brands in OpenAI Model API Answers rank → |
|---|
| #11 | Customer Support Brands in Anthropic Model API Answers | 0 | 1 ranks lost | Explain Customer Support Brands in Anthropic Model API Answers rank → |
|---|
| #11 | Customer Support Brands in Gemini Model API Answers | 12.5 | 5 ranks lost | Explain Customer Support Brands in Gemini Model API Answers rank → |
|---|
| 8.333333 |
| 100% |
| 8.333 |
| public prompt gemini brand citation share | 0 | 0% | — |
|---|
| public prompt gemini brand mention coverage | 6.25 | 0% | — |
|---|
| public prompt gemini brand recommendation presence | 12.5 | 0% | — |
|---|
| public prompt openai brand citation share | 0 | 0% | — |
|---|
| public prompt openai brand mention coverage | 6.25 | 0% | — |
|---|
| public prompt openai brand recommendation presence | 12.5 | 0% | — |
|---|
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Engine breadthpublic-prompt-brand-engine-breadth | 2engines | measured | Aug 16, 2026 | View source
|
|---|
| Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage | 0percent | measured | Aug 16, 2026 | View source
|
|---|
| Citation sharepublic-prompt-brand-citation-share | 0percent | derived | Aug 16, 2026 | View source
|
|---|
| Mention coveragepublic-prompt-brand-mention-coverage | 4.1667percent | measured | Aug 16, 2026 | View source
|
|---|
| OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage | 6.25percent | measured | Aug 16, 2026 | View source
|
|---|
| Gemini citation sharepublic-prompt-gemini-brand-citation-share | 0percent | derived | Aug 16, 2026 | View source
|
|---|
| Recommendation-prompt presencepublic-prompt-brand-recommendation-presence | 8.3333percent | measured | Aug 16, 2026 | View source
|
|---|
| OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence | 12.5percent | measured | Aug 16, 2026 | View source
|
|---|
| OpenAI citation sharepublic-prompt-openai-brand-citation-share | 0percent | derived | Aug 16, 2026 | View source
|
|---|
| Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage | 6.25percent | measured | Aug 16, 2026 | View source
|
|---|
| Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence | 0percent | measured | Aug 16, 2026 | View source
|
|---|
| Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence | 12.5percent | measured | Aug 16, 2026 | View source
|
|---|
| Anthropic citation sharepublic-prompt-anthropic-brand-citation-share | 0percent | derived | Jul 27, 2026 | View source
|
|---|
| Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence | 0percent | measured | Jul 27, 2026 | View source
|
|---|
| Mention coveragepublic-prompt-brand-mention-coverage | 12.5percent | measured | Jul 27, 2026 | View source
|
|---|
| Recommendation-prompt presencepublic-prompt-brand-recommendation-presence | 16.6667percent | measured | Jul 27, 2026 | View source
|
|---|
| Gemini citation sharepublic-prompt-gemini-brand-citation-share | 0percent | derived | Jul 27, 2026 | View source
|
|---|
| Engine breadthpublic-prompt-brand-engine-breadth | 3engines | measured | Jul 27, 2026 | View source
|
|---|
| Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage | 6.25percent | measured | Jul 27, 2026 | View source
|
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| OpenAI citation sharepublic-prompt-openai-brand-citation-share | 0percent | derived | Jul 27, 2026 | View source
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|---|
| Reviewed-brand presence sharepublic-prompt-brand-mention-share | 5.6604percent | derived | Jul 27, 2026 | View source
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|---|
| Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence | 25percent | measured | Jul 27, 2026 | View source
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|---|
| OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage | 18.75percent | measured | Jul 27, 2026 | View source
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|---|
| Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage | 12.5percent | measured | Jul 27, 2026 | View source
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|---|
| OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence | 25percent | measured | Jul 27, 2026 | View source
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|---|
| Citation sharepublic-prompt-brand-citation-share | 0percent | derived | Jul 27, 2026 | View source
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