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LIVE RANKINGS & DATA
Loading the latest published snapshot and its supporting evidence.
Genesys Cloud CX in the public Customer Support benchmark.
A current roll-up of published ranks, normalized facts, primary evidence, and entity relationships. No missing value is inferred.
| Metric | Value | As of | Evidence | Confidence |
|---|---|---|---|---|
| public_prompt_benchmarkAnthropic citation share | 0 percentderived | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkAnthropic mention coverage | 6.25 percentmeasured | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkAnthropic recommendation-prompt presence | 0 percentmeasured | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkCitation share | 0 percentderived | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkEngine breadth | 3 enginesmeasured | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkGemini citation share | 0 percentderived | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkGemini mention coverage | 12.5 percentmeasured | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkGemini recommendation-prompt presence | 25 percentmeasured | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkMention coverage | 12.5 percentmeasured | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkOpenAI citation share | 0 percentderived | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkOpenAI mention coverage | 18.75 percentmeasured | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkOpenAI recommendation-prompt presence | 25 percentmeasured | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkRecommendation-prompt presence | 16.67 percentmeasured | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
| public_prompt_benchmarkReviewed-brand presence share | 5.66 percentderived | Jul 27, 2026 | Rank.ai Customer Support Prompt Benchmark ↗Grade A | 100% |
Recommendation rank, answer presence, owned-domain citation share, provider breadth, and provider-specific position from the same frozen daily cohorts. Open any cell for the full denominator and evidence.
| Market | Recommend | Presence | Citation | Breadth | OpenAI | Anthropic | Gemini | Market action |
|---|---|---|---|---|---|---|---|---|
| Customer support | #716.7 | #812.5 | #100 | #63 | #425 | #100 | #625 | Track market → |
Every currently published position, joined to its snapshot, confidence, and methodology version.
| Rank | Leaderboard | Score | Movement | Confidence | As of | Method | Open explanation |
|---|---|---|---|---|---|---|---|
| #7 | Customer Support Platform Rankcustomer-support-platform-brand-rank | 16.67 | — | 100% | Jul 27, 2026 | v4-customer-support-platforms-2026-07-27-models-64232fd32583 | Explain → |
| #8 | Customer Support Brand Visibilitycustomer-support-platforms-brand-visibility | 12.5 | — | 100% | Jul 27, 2026 | v4-customer-support-platforms-2026-07-27-models-64232fd32583 | Explain → |
| #10 | Customer Support Citation Sharecustomer-support-platforms-brand-citation-share | 0 | — | 100% | Jul 27, 2026 | v4-customer-support-platforms-2026-07-27-models-64232fd32583 |
Ranks a reviewed Customer Support brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.
Some explanation inputs are unavailable Missing: comparablePriorRanking.
| Component | Value | Weight | Contribution | Evidence | Status |
|---|---|---|---|---|---|
| public prompt anthropic brand citation share | 0 | 0% | — | 1 | available |
| public prompt anthropic brand mention coverage | 6.25 | 0% | — | 1 | available |
| public prompt anthropic brand recommendation presence | 0 | 0% | — | 1 | available |
14 published observations for Genesys Cloud CX. Open a row for the source, evidence location, extraction method, and quality state.
| Metric | Value | Kind | As of | Confidence | Evidence |
|---|---|---|---|---|---|
| Anthropic citation sharepublic-prompt-anthropic-brand-citation-share | 0percent | derived | Jul 27, 2026 | 100% | View source
|
| #6 | Customer Support Engine Breadthcustomer-support-platforms-brand-engine-breadth | 3 | — | 100% | Jul 27, 2026 | v4-customer-support-platforms-2026-07-27-models-64232fd32583 | Explain → |
|---|
| #4 | Customer Support Brands in OpenAI Model API Answerscustomer-support-platforms-brand-openai-visibility | 25 | — | 100% | Jul 27, 2026 | v4-customer-support-platforms-2026-07-27-models-64232fd32583 | Explain → |
|---|
| #10 | Customer Support Brands in Anthropic Model API Answerscustomer-support-platforms-brand-anthropic-visibility | 0 | — | 100% | Jul 27, 2026 | v4-customer-support-platforms-2026-07-27-models-64232fd32583 | Explain → |
|---|
| #6 | Customer Support Brands in Gemini Model API Answerscustomer-support-platforms-brand-gemini-visibility | 25 | — | 100% | Jul 27, 2026 | v4-customer-support-platforms-2026-07-27-models-64232fd32583 | Explain → |
|---|
| public prompt brand citation share | 0 | 0% | — | 1 | available |
|---|
| public prompt brand engine breadth | 3 | 0% | — | 1 | available |
|---|
| public prompt brand mention coverage | 12.5 | 0% | — | 1 | available |
|---|
| public prompt brand mention share | 5.660377 | 0% | — | 1 | available |
|---|
| public prompt brand recommendation presence | 16.666667 | 100% | 16.667 | 1 | available |
|---|
| public prompt gemini brand citation share | 0 | 0% | — | 1 | available |
|---|
| public prompt gemini brand mention coverage | 12.5 | 0% | — | 1 | available |
|---|
| public prompt gemini brand recommendation presence | 25 | 0% | — | 1 | available |
|---|
| public prompt openai brand citation share | 0 | 0% | — | 1 | available |
|---|
| public prompt openai brand mention coverage | 18.75 | 0% | — | 1 | available |
|---|
| public prompt openai brand recommendation presence | 25 | 0% | — | 1 | available |
|---|
no_prior_published_snapshot
No comparable component drivers were published.
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Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence | 0percent | measured | Jul 27, 2026 | 100% | View source
|
|---|
| Mention coveragepublic-prompt-brand-mention-coverage | 12.5percent | measured | Jul 27, 2026 | 100% | View source
|
|---|
| Recommendation-prompt presencepublic-prompt-brand-recommendation-presence | 16.6667percent | measured | Jul 27, 2026 | 100% | View source
|
|---|
| Gemini citation sharepublic-prompt-gemini-brand-citation-share | 0percent | derived | Jul 27, 2026 | 100% | View source
|
|---|
| Engine breadthpublic-prompt-brand-engine-breadth | 3engines | measured | Jul 27, 2026 | 100% | View source
|
|---|
| Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage | 6.25percent | measured | Jul 27, 2026 | 100% | View source
|
|---|
| OpenAI citation sharepublic-prompt-openai-brand-citation-share | 0percent | derived | Jul 27, 2026 | 100% | View source
|
|---|
| Reviewed-brand presence sharepublic-prompt-brand-mention-share | 5.6604percent | derived | Jul 27, 2026 | 100% | View source
|
|---|
| Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence | 25percent | measured | Jul 27, 2026 | 100% | View source
|
|---|
| OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage | 18.75percent | measured | Jul 27, 2026 | 100% | View source
|
|---|
| Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage | 12.5percent | measured | Jul 27, 2026 | 100% | View source
|
|---|
| OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence | 25percent | measured | Jul 27, 2026 | 100% | View source
|
|---|
| Citation sharepublic-prompt-brand-citation-share | 0percent | derived | Jul 27, 2026 | 100% | View source
|
|---|