119 of 193 siteschecked Aug 16, 2026, 12:00 AM UTCdailyhow we measure this →CSV / JSON

As of

In front today

zendesk.com

16.7%cited answer coverage

Ahead of second place: 2.1%
Held by the top three: 10%
Middle of the board: 2.1%
Below half the leader: 114 of 119

Highest 16.7%Middle 2.1%

Rank 1one bar per published rowRank 119

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119rows

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Entity typeMovementConfidenceEvidence NRank rangeColumnsSort rows

answers citing it: 1 on 81 of 119 rows · engines: 1 on 87 of 119 rows · 48 checks behind each row.

Most cited domains in Customer support answers current rankings
Rank	Name	Cited answer coverage	Best position	Typical position	Change	Why
01	zendesk.com	16.7%	2	3	3	This rank
02	fin.ai	14.6%	1	5		This rank
03	nice.com	10.4%	1	2	5	This rank
04	ringcentral.com	10.4%	2	3	174	This rank
05	front.com	10.4%	2	7	2	This rank
06	monday.com	8.3%	1	2.5	8	This rank
07	kore.ai	8.3%	1	3.5	—	This rank
08	bland.ai	8.3%	5	5.5	25	This rank
09	usepylon.com	8.3%	1	6	8	This rank
10	amplifai.com	8.3%	2	6	12	This rank
11	mavenagi.com	8.3%	1	6	—	This rank
12	cxfoundation.com	8.3%	4	6	22	This rank
13	ximasoftware.com	6.3%	2	3	12	This rank
14	assembled.com	6.3%	2	5	135	This rank
15	nextiva.com	6.3%	1	5	8	This rank
16	gartner.com	6.3%	3	5	4	This rank
17	softwareseni.com	4.2%	1	1	102	This rank
18	plain.com	4.2%	1	1.5	86	This rank
19	thelevel.ai	4.2%	1	2	—	This rank
20	kayako.com	4.2%	2	2.5	3	This rank
21	kustomer.com	4.2%	1	2.5	20	This rank
22	link.springer.com	4.2%	2	2.5	116	This rank
23	youtube.com	4.2%	2	2.5	3	This rank
24	helpware.com	4.2%	2	3	—	This rank
25	asapp.com	4.2%	1	3.5	16	This rank
26	featurebase.app	4.2%	3	3.5	15	This rank
27	reddit.com	4.2%	4	4	22	This rank
28	tdsgs.com	4.2%	4	4	47	This rank
29	timetoreply.com	4.2%	3	4.5	114	This rank
30	helply.com	4.2%	4	5	—	This rank
31	itconvergence.com	4.2%	4	5.5	—	This rank
32	sprinklr.com	4.2%	5	5.5	40	This rank
33	ticnote.com	4.2%	3	5.5	6	This rank
34	bloomfire.com	4.2%	6	6.5	—	This rank
35	rank.ai	4.2%	1	1	—	This rank
36	atlan.com	4.2%	1	3.5	—	This rank
37	capacity.com	4.2%	2	5.5	70	This rank
38	azeon.ai	4.2%	6	6	—	This rank
39	crisp.chat	2.1%	1	1	133	This rank
40	databricks.com	2.1%	1	1	—	This rank
41	deskday.com	2.1%	1	1	142	This rank
42	enjo.ai	2.1%	1	1	4	This rank
43	heysam.ai	2.1%	1	1	—	This rank
44	inquirly.ai	2.1%	1	1	1	This rank
45	knowmax.ai	2.1%	1	1	—	This rank
46	mirantis.com	2.1%	1	1	—	This rank
47	slite.com	2.1%	1	1	—	This rank
48	appexchange.salesforce.com	2.1%	2	2	—	This rank
49	blog.hubspot.com	2.1%	2	2	30	This rank
50	cloudnsite.com	2.1%	2	2	9	This rank
51	getwherewolf.com	2.1%	2	2	—	This rank
52	gleap.io	2.1%	2	2	12	This rank
53	helpscout.com	2.1%	2	2	17	This rank
54	ixpanseteknoloji.com.tr	2.1%	2	2	—	This rank
55	zeeg.me	2.1%	2	2	—	This rank
56	gorgias.com	2.1%	1	2	26	This rank
57	balto.ai	2.1%	3	3	—	This rank
58	blaze.tech	2.1%	3	3	48	This rank
59	coworker.ai	2.1%	3	3	24	This rank
60	decagon.ai	2.1%	3	3	25	This rank
61	getmacha.com	2.1%	3	3	29	This rank
62	golinks.com	2.1%	3	3	—	This rank
63	happyfox.com	2.1%	3	3	—	This rank
64	intryc.com	2.1%	3	3	—	This rank
65	parloa.com	2.1%	3	3	75	This rank
66	quora.com	2.1%	3	3	—	This rank
67	supportbay.app	2.1%	3	3	55	This rank
68	supportyourapp.com	2.1%	3	3	—	This rank
69	viewpointanalysis.com	2.1%	3	3	—	This rank
70	doe.so	2.1%	4	4	—	This rank
71	exoplatform.com	2.1%	4	4	—	This rank
72	hubspot.com	2.1%	4	4	—	This rank
73	intercom.com	2.1%	4	4	20	This rank
74	opsiocloud.com	2.1%	4	4	—	This rank
75	reply.io	2.1%	4	4	—	This rank
76	sentisum.com	2.1%	4	4	—	This rank
77	stackai.com	2.1%	4	4	—	This rank
78	temporal.io	2.1%	4	4	—	This rank
79	usefini.com	2.1%	4	4	51	This rank
80	zendesk.es	2.1%	4	4	—	This rank
81	alpharun.com	2.1%	5	5	87	This rank
82	bridgeapp.ai	2.1%	5	5	—	This rank
83	custify.com	2.1%	5	5	107	This rank
84	dashly.io	2.1%	5	5		This rank
85	gladly.ai	2.1%	5	5	—	This rank
86	hiverhq.com	2.1%	5	5	—	This rank
87	ibm.com	2.1%	5	5	—	This rank
88	itsco.com	2.1%	5	5	—	This rank
89	qemotion.com	2.1%	5	5	—	This rank
90	sigmamind.ai	2.1%	5	5	—	This rank
91	crescendo.ai	2.1%	6	6	—	This rank
92	cresta.com	2.1%	6	6	79	This rank
93	devrev.ai	2.1%	6	6	59	This rank
94	flexential.com	2.1%	6	6	18	Showing
95	learn.g2.com	2.1%	6	6	—	This rank
96	macronetservices.com	2.1%	6	6	78	This rank
97	medium.com	2.1%	6	6	29	This rank
98	peoplemanagingpeople.com	2.1%	6	6	—	This rank
99	retellai.com	2.1%	6	6	—	This rank
100	teamlewis.com	2.1%	6	6	—	This rank
101	aircall.io	2.1%	7	7	21	This rank
102	freshworks.com	2.1%	7	7	87	This rank
103	kmslh.com	2.1%	7	7	—	This rank
104	linkedin.com	2.1%	7	7	88	This rank
105	peerspot.com	2.1%	7	7	—	This rank
106	proprofsdesk.com	2.1%	7	7	—	This rank
107	salesforce.com	2.1%	7	7	97	This rank
108	sciencedirect.com	2.1%	7	7	—	This rank
109	testlio.com	2.1%	7	7	—	This rank
110	eesel.ai	2.1%	8	8	—	This rank
111	peaksupport.io	2.1%	8	8	—	This rank
112	ringly.io	2.1%	8	8	—	This rank
113	techtarget.com	2.1%	8	8	—	This rank
114	thecxlead.com	2.1%	8	8	75	This rank
115	userpilot.com	2.1%	8	8	13	This rank
116	emailtooltester.com	2.1%	9	9	—	This rank
117	outcraft.ai	2.1%	9	9	—	This rank
118	yuma.ai	2.1%	9	9	—	This rank
119	exotel.com	2.1%	10	10	—	This rank

Primary brandPrompt intentAnswer enginePrompt contains

Run live test

Answer presence37.5%18/48 filtered answers mention or cite Zendesk

Selected-set share45.0%Share of answer-presences among the compared brands, not market share

Owned citation answers88 answer-level URL signals on reviewed owned domains

Engine breadth2/3Engines with at least one observed presence

Filtered competitive answer-presence comparison
Brand	Presence	Vs. primary	Selected share	Mentions	Cited answers	Owned URL signals	Engine breadth
Zendeskzendesk.com	37.5%18/48	BASE	45.0%	27	8	8	2/3
Freshworks Freshdeskfreshworks.com	18.8%9/48	-18.8 pp	22.5%	17	1	1	2/3
Intercomintercom.com	14.6%7/48	-22.9 pp	17.5%	13	1	1	2/3
Salesforce Service Cloudsalesforce.com	12.5%6/48	-25.0 pp	15.0%	6	2	2	2/3

ANSWER-LEVEL OBSERVATIONS

Prompt × engine matrix

16 prompts · 48 immutable answer hashes · empty cells mean no compared brand was detected.

Brand presence by public prompt and answer engine
Public prompt	OpenAIopenai/gpt-4o-mini	Anthropicanthropic/claude-haiku-4-5	Geminigoogle/gemini-2.5-flash
01 Which customer support platforms are best for an omnichannel service organization managing tickets, messaging, voice, and self-service?recommendation	ZendeskSalesforce Service CloudIntercomFreshworks Freshdesk 8 source URLs`67d2a2a9`	No selected brand 0 source URLs`ad4522a3`	ZendeskSalesforce Service CloudIntercomFreshworks Freshdesk 10 source URLs`31337b82`
02 Recommend a customer service platform with production AI agents, grounded knowledge, safe actions, human handoff, and resolution analytics.recommendation	No selected brand 6 source URLs`5978b64f`	No selected brand 0 source URLs`a423783a`	Zendesk · C1Intercom · C1 8 source URLs`8a022589`
03 Which cloud contact center platforms are strongest for global voice, digital channels, routing, workforce management, QA, and compliance?recommendation	No selected brand 9 source URLs`ec180e51`	No selected brand 0 source URLs`e1273cb3`	No selected brand 8 source URLs`6ae4ced2`
04 Recommend a support platform for a growing SaaS company that needs email, chat, product context, a help center, automation, and reporting.recommendation	Zendesk · C1IntercomFreshworks Freshdesk 4 source URLs`6ec952b1`	No selected brand 0 source URLs`3ca3930a`	Zendesk · C1Freshworks Freshdesk · C1 8 source URLs`ff9bda7d`
05 Which customer service tools are best for an ecommerce brand that needs order context, social messaging, returns workflows, and seasonal scale?recommendation	Zendesk 5 source URLs`7fbd4668`	No selected brand 0 source URLs`d378c785`	Zendesk 9 source URLs`ee69d27c`
06 Recommend a support platform with strong knowledge authoring, search, content governance, localization, and agent-assist capabilities.recommendation	Zendesk 8 source URLs`c06ac421`	No selected brand 0 source URLs`ceaca6d8`	ZendeskSalesforce Service Cloud · C1 8 source URLs`4ae9731e`
07 Which service platforms are strongest for conversation review, automated QA, coaching, workforce planning, and customer-sentiment analysis?recommendation	Zendesk 6 source URLs`3e675e26`	No selected brand 0 source URLs`037e4445`	Zendesk · C1Salesforce Service Cloud 8 source URLs`a2e13ce3`
08 What customer support platform should a startup evaluate for fast setup, transparent cost, effective automation, and low administration overhead?recommendation	Zendesk · C1IntercomFreshworks Freshdesk 6 source URLs`ac915505`	No selected brand 0 source URLs`28d983cd`	ZendeskSalesforce Service Cloud · C1IntercomFreshworks Freshdesk 7 source URLs`b0329522`
09 Compare customer service platforms on channels, routing, automation, AI resolution, knowledge, integrations, analytics, governance, and support.commercial	ZendeskFreshworks Freshdesk 5 source URLs`3bb4ea5e`	No selected brand 0 source URLs`41bc727e`	Zendesk · C1 8 source URLs`2e11a517`
10 How should a buyer compare support-platform pricing across agent seats, AI resolutions, telephony, channels, usage, and premium modules?commercial	No selected brand 10 source URLs`4af1985a`	No selected brand 0 source URLs`d8cc1ae7`	No selected brand 0 source URLs`95a961cd`
11 Create a proof-of-concept scorecard for support platforms covering resolution rate, handle time, handoff quality, accuracy, adoption, and administration.commercial	No selected brand 0 source URLs`bec53289`	No selected brand 0 source URLs`cf52f0dd`	No selected brand 0 source URLs`5875c718`
12 Compare customer-service AI agents on grounding, action controls, evaluation, hallucination handling, escalation, audit logs, and rollback.commercial	No selected brand 7 source URLs`2d9cf16b`	No selected brand 0 source URLs`64b118c9`	No selected brand 9 source URLs`dd7b707c`
13 Which criteria expose migration complexity and lock-in risk when selecting a strategic customer support platform?commercial	No selected brand 7 source URLs`20038b15`	No selected brand 0 source URLs`76873bb2`	No selected brand 6 source URLs`357a48df`
14 Compare support vendors on identity, encryption, auditability, private connectivity, data residency, retention, and regulated-data controls.commercial	No selected brand 0 source URLs`22469e2e`	No selected brand 0 source URLs`089d253a`	No selected brand 2 source URLs`5e4318d0`
15 Create a shortlist of customer service vendors for a global enterprise consolidating help desk, contact center, knowledge, and AI automation.commercial	ZendeskSalesforce Service CloudFreshworks Freshdesk 7 source URLs`8b328cda`	No selected brand 0 source URLs`5b935a71`	Zendesk · C1IntercomFreshworks Freshdesk 6 source URLs`14e80593`
16 When should a company consolidate ticketing, contact center, knowledge, workforce management, QA, and AI agents on one service platform?commercial	No selected brand 5 source URLs`5dc4b261`	No selected brand 0 source URLs`c729dcd4`	Zendesk · C1 9 source URLs`ec948717`

STRUCTURED CITATION LEDGER

Sources shaping this filtered view

Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.

Validated citation sources in filtered answers
Source hostname	Cited answers	Distinct URLs	Engine breadth	Best position
zendesk.com ↗	8	7	2	#2
fin.ai ↗	7	5	2	#1
nice.com ↗	5	5	2	#1
front.com ↗	5	3	2	#2
ringcentral.com ↗	5	2	2	#2
kore.ai ↗	4	4	2	#1
bland.ai ↗	4	4	2	#5
mavenagi.com ↗	4	3	2	#1
usepylon.com ↗	4	3	2	#1
amplifai.com ↗	4	3	2	#2
monday.com ↗	4	2	2	#1
cxfoundation.com ↗	4	2	2	#4
nextiva.com ↗	3	3	1	#1
assembled.com ↗	3	3	2	#2
gartner.com ↗	3	3	1	#3
ximasoftware.com ↗	3	2	2	#2
asapp.com ↗	2	2	2	#1
rank.ai ↗	2	2	1	#1
thelevel.ai ↗	2	2	2	#1
capacity.com ↗	2	2	1	#2

PUBLIC-BENCHMARK PRIVACY BOUNDARY

This report contains only code-reviewed public prompts, deterministic brand counts, answer hashes, and validated structured citation URLs. Full model answers are neither stored nor published here. No customer, organization, or private tracked-prompt data is included.

customer-support-platforms-2026-07-27 / 4-customer-support-platforms-2026-07-27-models-64232fd32583

Some explanation inputs are unavailable Missing: publicFrozenEvidence.

Published rank: #94
Score: 2.083 percent
Sample size: 48

100% confidence · 50% component coverage · as of Aug 16, 2026, 12:00 AM UTC

SCORE CONSTRUCTION

Component ledger

7/14 evidenced

Components contributing to flexential.com's rank
Component	Value	Weight	Contribution	Evidence	Status
aggregateArtifactHash	bf62f30a91128bb84cca25379e5fd66aa1dd6e19148a22055cdb035cfe9cf1a1	Unavailable	—	0	unavailableno_public_frozen_evidence
answerDenominator	48	Unavailable	48	0	unavailableno_public_frozen_evidence
engineDenominator	3	Unavailable	3	0	unavailableno_public_frozen_evidence
hostname	flexential.com	Unavailable	—	0	unavailableno_public_frozen_evidence
positionDenominator	1	Unavailable	1	0	unavailableno_public_frozen_evidence
positionNumerator	6	Unavailable	6	0	unavailableno_public_frozen_evidence
public prompt source answer coverage	2.083333	100%	2.083	1	available
public prompt source best position	6	0%	0	1	available
public prompt source cited answer count	1	0%	0	1	available
public prompt source distinct URL count	1	0%	0	1	available
public prompt source engine breadth	1	0%	0	1	available
public prompt source mean position	6	0%	0	1	available
public prompt source median position	6	0%	0	1	available
sourceVisibilityOnly	1	Unavailable	—	0	unavailableno_public_frozen_evidence

WHY IT MOVED

up since prior snapshot

+18 ranks

positionNumerator4 → 6
+2
public prompt source best position4 → 6
+2
public prompt source mean position4 → 6
+2
public prompt source median position4 → 6
+2
answerDenominator48 → 48
0
engineDenominator3 → 3
0
positionDenominator1 → 1
0
public prompt source answer coverage2.083 → 2.083
0
public prompt source cited answer count1 → 1
0
public prompt source distinct URL count1 → 1
0
public prompt source engine breadth1 → 1
0

PRIMARY EVIDENCE

Source trail

7 public records

Cited-answer coveragepublic prompt source answer coverage · observed Aug 16, 2026, 12:00 AM UTC2.083 percent100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Best citation positionpublic prompt source best position · observed Aug 16, 2026, 12:00 AM UTC6 position100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open primary evidence ↗
Cited answerspublic prompt source cited answer count · observed Aug 16, 2026, 12:00 AM UTC1 answers100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open primary evidence ↗
Distinct citation URLspublic prompt source distinct URL count · observed Aug 16, 2026, 12:00 AM UTC1 URLs100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open primary evidence ↗
Engine breadthpublic prompt source engine breadth · observed Aug 16, 2026, 12:00 AM UTC1 engines100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open primary evidence ↗
Mean citation positionpublic prompt source mean position · observed Aug 16, 2026, 12:00 AM UTC6 position100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open primary evidence ↗
Median citation positionpublic prompt source median position · observed Aug 16, 2026, 12:00 AM UTC6 position100% confidence
Source
Rank.ai Customer Support Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Plain textMost-cited domains in Customer Support answers. Rank.ai, data as of August 16, 2026. https://www.rank.ai/rankings/customer-support/customer-support-platforms-most-cited-domains
HTML<a href="https://www.rank.ai/rankings/customer-support/customer-support-platforms-most-cited-domains">Most-cited domains in Customer Support answers</a> — Rank.ai, data as of August 16, 2026
Markdown[Most-cited domains in Customer Support answers](https://www.rank.ai/rankings/customer-support/customer-support-platforms-most-cited-domains) — Rank.ai, data as of August 16, 2026
APARank.ai. (2026). Most-cited domains in Customer Support answers. Retrieved September 11, 2026, from https://www.rank.ai/rankings/customer-support/customer-support-platforms-most-cited-domains

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<p style="font-size:12px">Source: <a href="https://www.rank.ai/rankings/customer-support/customer-support-platforms-most-cited-domains">Most-cited domains in Customer Support answers</a> by Rank.ai</p>

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Most cited domains in Customer support answers

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