12 companieschecked Sep 1, 2026, 12:00 AM UTCdailyhow we measure this →CSV / JSON

As of

In front today

Maven AGI

36.8%citation share

Ahead of second place: 15.8%
Held by the top three: 74%
Middle of the board: 2.6%
Below half the leader: 10 of 12

Highest 36.8%Middle 2.6%

Rank 1one bar per published rowRank 12

engines: 2 on 7 of 12 rows · 19 checks behind each row · 100% confidence across rows.

AI Customer Agents citation share current rankings
Rank	Name	Citation share	Mention coverage	Share of names	Cited as source	Change	Why
01	Maven AGI	36.8%	16.67% · 8 / 48	21.05% · 8 / 38	36.84% · 7 / 19	10	This rank My rank
02	Ada	21.1%	8.33% · 4 / 48	10.53% · 4 / 38	21.05% · 4 / 19	2	This rank My rank
03	Salesforce Agentforce	15.8%	8.33% · 4 / 48	10.53% · 4 / 38	15.79% · 3 / 19		This rank My rank
04	Zendesk AI Agents	15.8%	8.33% · 4 / 48	10.53% · 4 / 38	15.79% · 3 / 19	2	This rank My rank
05	Forethought	5.3%	2.08% · 1 / 48	2.63% · 1 / 38	5.26% · 1 / 19	4	This rank My rank
06	Intercom Fin	5.3%	2.08% · 1 / 48	2.63% · 1 / 38	5.26% · 1 / 19	1	Showing My rank
07	Cognigy	0.0%	14.58% · 7 / 48	18.42% · 7 / 38	0% · 0 / 19	1	This rank My rank
08	Decagon	0.0%	10.42% · 5 / 48	13.16% · 5 / 38	0% · 0 / 19	7	This rank My rank
09	PolyAI	0.0%	4.17% · 2 / 48	5.26% · 2 / 38	0% · 0 / 19	3	This rank My rank
10	Sierra	0.0%	4.17% · 2 / 48	5.26% · 2 / 38	0% · 0 / 19	3	This rank My rank
11	Gorgias AI Agent	0.0%	0% · 0 / 48	0% · 0 / 38	0% · 0 / 19	3	This rank My rank
12	Kustomer AI Agents	0.0%	0% · 0 / 48	0% · 0 / 38	0% · 0 / 19	2	This rank My rank

Primary brandPrompt intentAnswer enginePrompt contains

Run live test

Answer presence2.1%1/48 filtered answers mention or cite Intercom Fin

Selected-set share9.1%Share of answer-presences among the compared brands, not market share

Owned citation answers11 answer-level URL signals on reviewed owned domains

Engine breadth1/3Engines with at least one observed presence

Filtered competitive answer-presence comparison
Brand	Presence	Vs. primary	Selected share	Mentions	Cited answers	Owned URL signals	Engine breadth
Salesforce Agentforcesalesforce.com	8.3%4/48	+6.2 pp	36.4%	2	3	3	2/3
Zendesk AI Agentszendesk.com	8.3%4/48	+6.2 pp	36.4%	1	3	3	2/3
Sierrasierra.ai	4.2%2/48	+2.1 pp	18.2%	2	0	0	1/3
Intercom Finintercom.com	2.1%1/48	BASE	9.1%	0	1	1	1/3

ANSWER-LEVEL OBSERVATIONS

Prompt × engine matrix

16 prompts · 48 immutable answer hashes · empty cells mean no compared brand was detected.

Brand presence by public prompt and answer engine
Public prompt	OpenAIopenai/gpt-4o-mini	Anthropicanthropic/claude-haiku-4-5	Geminigoogle/gemini-2.5-flash
01 Which AI customer service agent platforms are best for resolving requests accurately, taking safe actions, and handing off to people?recommendation	Salesforce Agentforce · C1Sierra 6 source URLs`cb98a975`	No selected brand 0 source URLs`85dcd21e`	Zendesk AI AgentsSalesforce Agentforce · C1 6 source URLs`3865e998`
02 Recommend an AI customer service agent for a global enterprise that needs governance, permissions, auditability, reliability, and support.recommendation	No selected brand 5 source URLs`df166886`	No selected brand 0 source URLs`0c8bc7fa`	Salesforce Agentforce · C1 6 source URLs`dab7d9a5`
03 Which AI support agent is strongest for a software company using product context, account data, technical documentation, and human escalation?recommendation	Salesforce Agentforce 8 source URLs`56f3defc`	No selected brand 0 source URLs`302ffcd0`	No selected brand 8 source URLs`cc228d7b`
04 Recommend an AI customer service agent for ecommerce that can answer questions and safely handle orders, returns, refunds, and exchanges.recommendation	No selected brand 3 source URLs`2f020dea`	No selected brand 0 source URLs`d5bfa4fa`	Zendesk AI Agents · C1 9 source URLs`5eb8ce55`
05 Which AI customer agent platforms are best for high-volume voice and digital contact centers with routing, quality, and workforce workflows?recommendation	No selected brand 8 source URLs`aaa6129a`	No selected brand 0 source URLs`03cc4abc`	No selected brand 7 source URLs`e2263c2d`
06 Recommend an AI service agent for a regulated business that needs grounded answers, approved actions, privacy controls, and complete audit logs.recommendation	Sierra 3 source URLs`a2cdc180`	No selected brand 0 source URLs`87a4a3b1`	No selected brand 9 source URLs`596bbc16`
07 Which AI customer service agents are strongest for multi-step requests that require identity checks, system actions, exceptions, and approvals?recommendation	No selected brand 5 source URLs`06d483b7`	No selected brand 0 source URLs`71fe2a20`	Zendesk AI Agents · C1 8 source URLs`cb13cf35`
08 Recommend an AI customer agent for multilingual service across chat, email, messaging, and voice with consistent policy and escalation.recommendation	No selected brand 5 source URLs`a405d98e`	No selected brand 0 source URLs`011440b6`	No selected brand 7 source URLs`a2919fa0`
09 Compare AI customer agent platforms on resolution quality, grounding, actions, channels, integrations, safety, analytics, governance, and price.commercial	No selected brand 5 source URLs`38539675`	No selected brand 0 source URLs`79ff42a4`	No selected brand 0 source URLs`f21af502`
10 Create a reproducible AI customer agent benchmark covering resolution, accuracy, policy compliance, actions, escalation, latency, and customer effort.commercial	Zendesk AI Agents · C1 7 source URLs`5c5f795e`	No selected brand 0 source URLs`2f3ea886`	No selected brand 2 source URLs`fb155c3d`
11 Design a safety test for AI customer agents using prompt injection, sensitive data, unauthorized actions, uncertainty, rollback, and escalation.commercial	No selected brand 0 source URLs`66dd2757`	No selected brand 0 source URLs`e35697fd`	No selected brand 0 source URLs`27682ced`
12 Compare AI customer agents on knowledge ingestion, freshness, citations, permissions, conflicting sources, structured facts, and answer controls.commercial	No selected brand 6 source URLs`8b699c85`	No selected brand 0 source URLs`e1fee54c`	No selected brand 7 source URLs`0ec5cc05`
13 Compare AI customer agents on help desk, CRM, commerce, identity, billing, order, product, telephony, workflow, and custom API integrations.commercial	No selected brand 6 source URLs`c7d308ad`	No selected brand 0 source URLs`3bc2a9a8`	No selected brand 5 source URLs`b4bda3fd`
14 How should a buyer compare AI customer agent pricing across resolutions, conversations, minutes, actions, models, implementation, and support?commercial	No selected brand 6 source URLs`5ca24185`	No selected brand 0 source URLs`358425b0`	No selected brand 5 source URLs`8bc11d4f`
15 Which criteria expose knowledge, workflow, action, evaluation, transcript, integration, model, export, and pricing lock-in in an AI customer agent?commercial	Intercom Fin · C1 7 source URLs`049a9b41`	No selected brand 0 source URLs`9dedd3f5`	No selected brand 9 source URLs`262e86ba`
16 Create a shortlist of AI customer agent vendors for a global company standardizing safe autonomous service across brands, regions, and channels.commercial	No selected brand 4 source URLs`9fb7159f`	No selected brand 0 source URLs`787b9379`	No selected brand 6 source URLs`ff72f33a`

STRUCTURED CITATION LEDGER

Sources shaping this filtered view

Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.

Validated citation sources in filtered answers
Source hostname	Cited answers	Distinct URLs	Engine breadth	Best position
fin.ai ↗	20	10	2	#1
kore.ai ↗	10	2	2	#2
mavenagi.com ↗	7	7	2	#1
ada.cx ↗	4	4	2	#1
usefini.com ↗	4	4	2	#3
reddit.com ↗	4	3	2	#1
asapp.com ↗	4	3	2	#2
nextiva.com ↗	4	2	2	#1
zendesk.com ↗	3	3	2	#2
salesforce.com ↗	3	2	2	#1
zenity.io ↗	3	2	2	#1
helply.com ↗	3	2	2	#3
artificialanalysis.ai ↗	3	1	2	#1
comm100.com ↗	3	1	1	#4
lorikeetcx.ai ↗	2	2	2	#2
sortresume.ai ↗	2	2	2	#2
bland.ai ↗	2	2	1	#3
linkedin.com ↗	2	2	1	#3
mindstudio.ai ↗	2	2	1	#4
retellai.com ↗	2	2	1	#5

PUBLIC-BENCHMARK PRIVACY BOUNDARY

This report contains only code-reviewed public prompts, deterministic brand counts, answer hashes, and validated structured citation URLs. Full model answers are neither stored nor published here. No customer, organization, or private tracked-prompt data is included.

ai-customer-agent-platforms-2026-07-27 / 4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583

Published rank: #6
Score: 5.263 percent
Sample size: 19

100% confidence · 100% component coverage · as of Sep 1, 2026, 12:00 AM UTC

SCORE CONSTRUCTION

Component ledger

13/13 evidenced

All components available · 1 evidence record each

Components contributing to Intercom Fin's rank
Component	Value	Weight	Contribution
public prompt anthropic brand mention coverage	0	0%	—
public prompt anthropic brand recommendation presence	0	0%	—
public prompt brand citation share	5.263158	100%	5.263
public prompt brand engine breadth	1	0%	—
public prompt brand mention coverage	2.083333	0%	—
public prompt brand mention share	2.631579	0%	—
public prompt brand recommendation presence	0	0%	—
public prompt gemini brand citation share	0	0%	—
public prompt gemini brand mention coverage	0	0%	—
public prompt gemini brand recommendation presence	0	0%	—
public prompt openai brand citation share	11.111111	0%	—
public prompt openai brand mention coverage	6.25	0%	—
public prompt openai brand recommendation presence	0	0%	—

WHY IT MOVED

down since prior snapshot

-1 ranks

public prompt anthropic brand mention coverage43.75 → 0
-43.75
public prompt anthropic brand recommendation presence37.5 → 0
-37.5
public prompt brand recommendation presence16.667 → 0
-16.667
public prompt brand mention coverage16.667 → 2.083
-14.583
public prompt brand mention share16 → 2.632
-13.368
public prompt openai brand recommendation presence12.5 → 0
-12.5
public prompt openai brand citation share14.286 → 11.111
-3.175
public prompt brand engine breadth2 → 1
-1
public prompt brand citation share4.762 → 5.263
+0.501
public prompt gemini brand citation share0 → 0
0
public prompt gemini brand mention coverage0 → 0
0
public prompt gemini brand recommendation presence0 → 0
0
public prompt openai brand mention coverage6.25 → 6.25
0

PRIMARY EVIDENCE

Source trail

13 public records

Anthropic mention coveragepublic prompt anthropic brand mention coverage · observed Sep 1, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"ai-customer-agent-platforms-2026-07-27","runArtifactIds":["a64dea84-24b9-4720-8e3f-b492f31d8a2a","ea578204-edab-4d6b-be11-b3a0a047a0e3","e0a39e3d-c628-488f-a2ca-2105821a65d2","ac1cdc22-ac5c-40e8-9889-9fbc9bc10eda","89e4bfff-58c8-486d-b5ae-c97e875995e3","0cbf7b90-5e97-48ad-9c2e-d9b2ed98296a","e8bf7ab1-4621-49f5-b12b-40dd77de914a","9276aa41-eef9-49af-8d13-43cb077f05d6","9f3aeb00-3522-4c41-b744-3ba0ce364d08","e3e4bfa4-5054-4f36-8bd6-2da711a4c78d","84d332cb-68ca-4890-945f-8ec19cba09f0","1637084e-4ffa-4dd7-8ccb-e0221aec9da0","517874d9-6490-4212-bb5e-bdba20c194cc","b7b642c7-2950-4f9a-be0a-0576d9cef5ed","649cfe41-f5d0-439d-88fa-e38f6d90a9be","05f6ec49-2a16-4a46-8e87-c6561de1d89b","25cc30f1-c208-4779-a7ce-e504fce92c27","911fb7d9-dde0-4e97-bee1-8eb2a836a8b1","70649f9d-18e8-443b-b967-67f1115f3eb4","33741f7b-597e-4ad8-b5b9-d8c54813c854","67a0d802-ca04-4006-8310-a99b89c05763","92762b2d-8c29-4ecc-8ec4-ff37a43557cc","a46393d5-cc6d-4696-9e43-30e17cb37b47","b35e4013-b54b-4307-898b-3997374299fe","718a4328-902d-4086-8521-c9e5682dffab","b5ed9459-458d-4dd7-895b-de1e7d42d003","9b9519ee-915a-4d4f-826d-8fcfe4d42e1a","f5aeac7c-3b13-4d44-8e92-a7d14a57c680","42f6df88-7008-4302-a89a-669626e28ce0","73701bf9-6b9e-4fe2-be3b-a39f09cf6d50","983bf82f-7943-48ca-9d0c-d45e81de6259","b4249fc5-2278-4838-89a3-16a0b35a8651","f287acb8-fce9-466c-98c1-2135966b0715","ab05cf08-035e-4123-a6e0-01f8d30424ff","bd4b2803-3c26-4623-ba10-f1183c9516b9","588d3598-eebb-40f4-95f1-dfa89cc28537","5feaebae-ffc6-4b0d-bc83-5c5ca64315bd","001a5f73-b7b6-4692-be8f-62584ee2b0f1","1353018b-e1c7-4b3a-9568-2b025bd85c6a","92ac48f1-2f73-429a-8797-efba0247632d","a488f532-9bbf-4511-8225-4a05be9dc582","813e318a-bf3c-4bc5-8ee7-e7b0350a174c","e49281eb-3430-4e43-9557-7808ad1fbd0c","41dd8801-ca2e-4087-9a1b-7f298dfffb9b","c6adf557-ce87-4e05-bbe8-d858a3ab54b2","445c579c-cf03-4bf5-9fe9-4ffd2d324ec4","8f147c26-0698-41cc-9fa5-6232a33dbcc3","39112f46-2cbe-4cbd-aac7-22f5e07d1417"],"benchmarkVersion":"4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Anthropic recommendation-prompt presencepublic prompt anthropic brand recommendation presence · observed Sep 1, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"ai-customer-agent-platforms-2026-07-27","runArtifactIds":["a64dea84-24b9-4720-8e3f-b492f31d8a2a","ea578204-edab-4d6b-be11-b3a0a047a0e3","e0a39e3d-c628-488f-a2ca-2105821a65d2","ac1cdc22-ac5c-40e8-9889-9fbc9bc10eda","89e4bfff-58c8-486d-b5ae-c97e875995e3","0cbf7b90-5e97-48ad-9c2e-d9b2ed98296a","e8bf7ab1-4621-49f5-b12b-40dd77de914a","9276aa41-eef9-49af-8d13-43cb077f05d6","9f3aeb00-3522-4c41-b744-3ba0ce364d08","e3e4bfa4-5054-4f36-8bd6-2da711a4c78d","84d332cb-68ca-4890-945f-8ec19cba09f0","1637084e-4ffa-4dd7-8ccb-e0221aec9da0","517874d9-6490-4212-bb5e-bdba20c194cc","b7b642c7-2950-4f9a-be0a-0576d9cef5ed","649cfe41-f5d0-439d-88fa-e38f6d90a9be","05f6ec49-2a16-4a46-8e87-c6561de1d89b","25cc30f1-c208-4779-a7ce-e504fce92c27","911fb7d9-dde0-4e97-bee1-8eb2a836a8b1","70649f9d-18e8-443b-b967-67f1115f3eb4","33741f7b-597e-4ad8-b5b9-d8c54813c854","67a0d802-ca04-4006-8310-a99b89c05763","92762b2d-8c29-4ecc-8ec4-ff37a43557cc","a46393d5-cc6d-4696-9e43-30e17cb37b47","b35e4013-b54b-4307-898b-3997374299fe","718a4328-902d-4086-8521-c9e5682dffab","b5ed9459-458d-4dd7-895b-de1e7d42d003","9b9519ee-915a-4d4f-826d-8fcfe4d42e1a","f5aeac7c-3b13-4d44-8e92-a7d14a57c680","42f6df88-7008-4302-a89a-669626e28ce0","73701bf9-6b9e-4fe2-be3b-a39f09cf6d50","983bf82f-7943-48ca-9d0c-d45e81de6259","b4249fc5-2278-4838-89a3-16a0b35a8651","f287acb8-fce9-466c-98c1-2135966b0715","ab05cf08-035e-4123-a6e0-01f8d30424ff","bd4b2803-3c26-4623-ba10-f1183c9516b9","588d3598-eebb-40f4-95f1-dfa89cc28537","5feaebae-ffc6-4b0d-bc83-5c5ca64315bd","001a5f73-b7b6-4692-be8f-62584ee2b0f1","1353018b-e1c7-4b3a-9568-2b025bd85c6a","92ac48f1-2f73-429a-8797-efba0247632d","a488f532-9bbf-4511-8225-4a05be9dc582","813e318a-bf3c-4bc5-8ee7-e7b0350a174c","e49281eb-3430-4e43-9557-7808ad1fbd0c","41dd8801-ca2e-4087-9a1b-7f298dfffb9b","c6adf557-ce87-4e05-bbe8-d858a3ab54b2","445c579c-cf03-4bf5-9fe9-4ffd2d324ec4","8f147c26-0698-41cc-9fa5-6232a33dbcc3","39112f46-2cbe-4cbd-aac7-22f5e07d1417"],"benchmarkVersion":"4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Citation sharepublic prompt brand citation share · observed Sep 1, 2026, 12:00 AM UTC5.263 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"ai-customer-agent-platforms-2026-07-27","runArtifactIds":["a64dea84-24b9-4720-8e3f-b492f31d8a2a","ea578204-edab-4d6b-be11-b3a0a047a0e3","e0a39e3d-c628-488f-a2ca-2105821a65d2","ac1cdc22-ac5c-40e8-9889-9fbc9bc10eda","89e4bfff-58c8-486d-b5ae-c97e875995e3","0cbf7b90-5e97-48ad-9c2e-d9b2ed98296a","e8bf7ab1-4621-49f5-b12b-40dd77de914a","9276aa41-eef9-49af-8d13-43cb077f05d6","9f3aeb00-3522-4c41-b744-3ba0ce364d08","e3e4bfa4-5054-4f36-8bd6-2da711a4c78d","84d332cb-68ca-4890-945f-8ec19cba09f0","1637084e-4ffa-4dd7-8ccb-e0221aec9da0","517874d9-6490-4212-bb5e-bdba20c194cc","b7b642c7-2950-4f9a-be0a-0576d9cef5ed","649cfe41-f5d0-439d-88fa-e38f6d90a9be","05f6ec49-2a16-4a46-8e87-c6561de1d89b","25cc30f1-c208-4779-a7ce-e504fce92c27","911fb7d9-dde0-4e97-bee1-8eb2a836a8b1","70649f9d-18e8-443b-b967-67f1115f3eb4","33741f7b-597e-4ad8-b5b9-d8c54813c854","67a0d802-ca04-4006-8310-a99b89c05763","92762b2d-8c29-4ecc-8ec4-ff37a43557cc","a46393d5-cc6d-4696-9e43-30e17cb37b47","b35e4013-b54b-4307-898b-3997374299fe","718a4328-902d-4086-8521-c9e5682dffab","b5ed9459-458d-4dd7-895b-de1e7d42d003","9b9519ee-915a-4d4f-826d-8fcfe4d42e1a","f5aeac7c-3b13-4d44-8e92-a7d14a57c680","42f6df88-7008-4302-a89a-669626e28ce0","73701bf9-6b9e-4fe2-be3b-a39f09cf6d50","983bf82f-7943-48ca-9d0c-d45e81de6259","b4249fc5-2278-4838-89a3-16a0b35a8651","f287acb8-fce9-466c-98c1-2135966b0715","ab05cf08-035e-4123-a6e0-01f8d30424ff","bd4b2803-3c26-4623-ba10-f1183c9516b9","588d3598-eebb-40f4-95f1-dfa89cc28537","5feaebae-ffc6-4b0d-bc83-5c5ca64315bd","001a5f73-b7b6-4692-be8f-62584ee2b0f1","1353018b-e1c7-4b3a-9568-2b025bd85c6a","92ac48f1-2f73-429a-8797-efba0247632d","a488f532-9bbf-4511-8225-4a05be9dc582","813e318a-bf3c-4bc5-8ee7-e7b0350a174c","e49281eb-3430-4e43-9557-7808ad1fbd0c","41dd8801-ca2e-4087-9a1b-7f298dfffb9b","c6adf557-ce87-4e05-bbe8-d858a3ab54b2","445c579c-cf03-4bf5-9fe9-4ffd2d324ec4","8f147c26-0698-41cc-9fa5-6232a33dbcc3","39112f46-2cbe-4cbd-aac7-22f5e07d1417"],"benchmarkVersion":"4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Engine breadthpublic prompt brand engine breadth · observed Sep 1, 2026, 12:00 AM UTC1 engines100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"ai-customer-agent-platforms-2026-07-27","runArtifactIds":["a64dea84-24b9-4720-8e3f-b492f31d8a2a","ea578204-edab-4d6b-be11-b3a0a047a0e3","e0a39e3d-c628-488f-a2ca-2105821a65d2","ac1cdc22-ac5c-40e8-9889-9fbc9bc10eda","89e4bfff-58c8-486d-b5ae-c97e875995e3","0cbf7b90-5e97-48ad-9c2e-d9b2ed98296a","e8bf7ab1-4621-49f5-b12b-40dd77de914a","9276aa41-eef9-49af-8d13-43cb077f05d6","9f3aeb00-3522-4c41-b744-3ba0ce364d08","e3e4bfa4-5054-4f36-8bd6-2da711a4c78d","84d332cb-68ca-4890-945f-8ec19cba09f0","1637084e-4ffa-4dd7-8ccb-e0221aec9da0","517874d9-6490-4212-bb5e-bdba20c194cc","b7b642c7-2950-4f9a-be0a-0576d9cef5ed","649cfe41-f5d0-439d-88fa-e38f6d90a9be","05f6ec49-2a16-4a46-8e87-c6561de1d89b","25cc30f1-c208-4779-a7ce-e504fce92c27","911fb7d9-dde0-4e97-bee1-8eb2a836a8b1","70649f9d-18e8-443b-b967-67f1115f3eb4","33741f7b-597e-4ad8-b5b9-d8c54813c854","67a0d802-ca04-4006-8310-a99b89c05763","92762b2d-8c29-4ecc-8ec4-ff37a43557cc","a46393d5-cc6d-4696-9e43-30e17cb37b47","b35e4013-b54b-4307-898b-3997374299fe","718a4328-902d-4086-8521-c9e5682dffab","b5ed9459-458d-4dd7-895b-de1e7d42d003","9b9519ee-915a-4d4f-826d-8fcfe4d42e1a","f5aeac7c-3b13-4d44-8e92-a7d14a57c680","42f6df88-7008-4302-a89a-669626e28ce0","73701bf9-6b9e-4fe2-be3b-a39f09cf6d50","983bf82f-7943-48ca-9d0c-d45e81de6259","b4249fc5-2278-4838-89a3-16a0b35a8651","f287acb8-fce9-466c-98c1-2135966b0715","ab05cf08-035e-4123-a6e0-01f8d30424ff","bd4b2803-3c26-4623-ba10-f1183c9516b9","588d3598-eebb-40f4-95f1-dfa89cc28537","5feaebae-ffc6-4b0d-bc83-5c5ca64315bd","001a5f73-b7b6-4692-be8f-62584ee2b0f1","1353018b-e1c7-4b3a-9568-2b025bd85c6a","92ac48f1-2f73-429a-8797-efba0247632d","a488f532-9bbf-4511-8225-4a05be9dc582","813e318a-bf3c-4bc5-8ee7-e7b0350a174c","e49281eb-3430-4e43-9557-7808ad1fbd0c","41dd8801-ca2e-4087-9a1b-7f298dfffb9b","c6adf557-ce87-4e05-bbe8-d858a3ab54b2","445c579c-cf03-4bf5-9fe9-4ffd2d324ec4","8f147c26-0698-41cc-9fa5-6232a33dbcc3","39112f46-2cbe-4cbd-aac7-22f5e07d1417"],"benchmarkVersion":"4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Mention coveragepublic prompt brand mention coverage · observed Sep 1, 2026, 12:00 AM UTC2.083 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"ai-customer-agent-platforms-2026-07-27","runArtifactIds":["a64dea84-24b9-4720-8e3f-b492f31d8a2a","ea578204-edab-4d6b-be11-b3a0a047a0e3","e0a39e3d-c628-488f-a2ca-2105821a65d2","ac1cdc22-ac5c-40e8-9889-9fbc9bc10eda","89e4bfff-58c8-486d-b5ae-c97e875995e3","0cbf7b90-5e97-48ad-9c2e-d9b2ed98296a","e8bf7ab1-4621-49f5-b12b-40dd77de914a","9276aa41-eef9-49af-8d13-43cb077f05d6","9f3aeb00-3522-4c41-b744-3ba0ce364d08","e3e4bfa4-5054-4f36-8bd6-2da711a4c78d","84d332cb-68ca-4890-945f-8ec19cba09f0","1637084e-4ffa-4dd7-8ccb-e0221aec9da0","517874d9-6490-4212-bb5e-bdba20c194cc","b7b642c7-2950-4f9a-be0a-0576d9cef5ed","649cfe41-f5d0-439d-88fa-e38f6d90a9be","05f6ec49-2a16-4a46-8e87-c6561de1d89b","25cc30f1-c208-4779-a7ce-e504fce92c27","911fb7d9-dde0-4e97-bee1-8eb2a836a8b1","70649f9d-18e8-443b-b967-67f1115f3eb4","33741f7b-597e-4ad8-b5b9-d8c54813c854","67a0d802-ca04-4006-8310-a99b89c05763","92762b2d-8c29-4ecc-8ec4-ff37a43557cc","a46393d5-cc6d-4696-9e43-30e17cb37b47","b35e4013-b54b-4307-898b-3997374299fe","718a4328-902d-4086-8521-c9e5682dffab","b5ed9459-458d-4dd7-895b-de1e7d42d003","9b9519ee-915a-4d4f-826d-8fcfe4d42e1a","f5aeac7c-3b13-4d44-8e92-a7d14a57c680","42f6df88-7008-4302-a89a-669626e28ce0","73701bf9-6b9e-4fe2-be3b-a39f09cf6d50","983bf82f-7943-48ca-9d0c-d45e81de6259","b4249fc5-2278-4838-89a3-16a0b35a8651","f287acb8-fce9-466c-98c1-2135966b0715","ab05cf08-035e-4123-a6e0-01f8d30424ff","bd4b2803-3c26-4623-ba10-f1183c9516b9","588d3598-eebb-40f4-95f1-dfa89cc28537","5feaebae-ffc6-4b0d-bc83-5c5ca64315bd","001a5f73-b7b6-4692-be8f-62584ee2b0f1","1353018b-e1c7-4b3a-9568-2b025bd85c6a","92ac48f1-2f73-429a-8797-efba0247632d","a488f532-9bbf-4511-8225-4a05be9dc582","813e318a-bf3c-4bc5-8ee7-e7b0350a174c","e49281eb-3430-4e43-9557-7808ad1fbd0c","41dd8801-ca2e-4087-9a1b-7f298dfffb9b","c6adf557-ce87-4e05-bbe8-d858a3ab54b2","445c579c-cf03-4bf5-9fe9-4ffd2d324ec4","8f147c26-0698-41cc-9fa5-6232a33dbcc3","39112f46-2cbe-4cbd-aac7-22f5e07d1417"],"benchmarkVersion":"4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Reviewed-brand presence sharepublic prompt brand mention share · observed Sep 1, 2026, 12:00 AM UTC2.632 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"ai-customer-agent-platforms-2026-07-27","runArtifactIds":["a64dea84-24b9-4720-8e3f-b492f31d8a2a","ea578204-edab-4d6b-be11-b3a0a047a0e3","e0a39e3d-c628-488f-a2ca-2105821a65d2","ac1cdc22-ac5c-40e8-9889-9fbc9bc10eda","89e4bfff-58c8-486d-b5ae-c97e875995e3","0cbf7b90-5e97-48ad-9c2e-d9b2ed98296a","e8bf7ab1-4621-49f5-b12b-40dd77de914a","9276aa41-eef9-49af-8d13-43cb077f05d6","9f3aeb00-3522-4c41-b744-3ba0ce364d08","e3e4bfa4-5054-4f36-8bd6-2da711a4c78d","84d332cb-68ca-4890-945f-8ec19cba09f0","1637084e-4ffa-4dd7-8ccb-e0221aec9da0","517874d9-6490-4212-bb5e-bdba20c194cc","b7b642c7-2950-4f9a-be0a-0576d9cef5ed","649cfe41-f5d0-439d-88fa-e38f6d90a9be","05f6ec49-2a16-4a46-8e87-c6561de1d89b","25cc30f1-c208-4779-a7ce-e504fce92c27","911fb7d9-dde0-4e97-bee1-8eb2a836a8b1","70649f9d-18e8-443b-b967-67f1115f3eb4","33741f7b-597e-4ad8-b5b9-d8c54813c854","67a0d802-ca04-4006-8310-a99b89c05763","92762b2d-8c29-4ecc-8ec4-ff37a43557cc","a46393d5-cc6d-4696-9e43-30e17cb37b47","b35e4013-b54b-4307-898b-3997374299fe","718a4328-902d-4086-8521-c9e5682dffab","b5ed9459-458d-4dd7-895b-de1e7d42d003","9b9519ee-915a-4d4f-826d-8fcfe4d42e1a","f5aeac7c-3b13-4d44-8e92-a7d14a57c680","42f6df88-7008-4302-a89a-669626e28ce0","73701bf9-6b9e-4fe2-be3b-a39f09cf6d50","983bf82f-7943-48ca-9d0c-d45e81de6259","b4249fc5-2278-4838-89a3-16a0b35a8651","f287acb8-fce9-466c-98c1-2135966b0715","ab05cf08-035e-4123-a6e0-01f8d30424ff","bd4b2803-3c26-4623-ba10-f1183c9516b9","588d3598-eebb-40f4-95f1-dfa89cc28537","5feaebae-ffc6-4b0d-bc83-5c5ca64315bd","001a5f73-b7b6-4692-be8f-62584ee2b0f1","1353018b-e1c7-4b3a-9568-2b025bd85c6a","92ac48f1-2f73-429a-8797-efba0247632d","a488f532-9bbf-4511-8225-4a05be9dc582","813e318a-bf3c-4bc5-8ee7-e7b0350a174c","e49281eb-3430-4e43-9557-7808ad1fbd0c","41dd8801-ca2e-4087-9a1b-7f298dfffb9b","c6adf557-ce87-4e05-bbe8-d858a3ab54b2","445c579c-cf03-4bf5-9fe9-4ffd2d324ec4","8f147c26-0698-41cc-9fa5-6232a33dbcc3","39112f46-2cbe-4cbd-aac7-22f5e07d1417"],"benchmarkVersion":"4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Recommendation-prompt presencepublic prompt brand recommendation presence · observed Sep 1, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"ai-customer-agent-platforms-2026-07-27","runArtifactIds":["a64dea84-24b9-4720-8e3f-b492f31d8a2a","ea578204-edab-4d6b-be11-b3a0a047a0e3","e0a39e3d-c628-488f-a2ca-2105821a65d2","ac1cdc22-ac5c-40e8-9889-9fbc9bc10eda","89e4bfff-58c8-486d-b5ae-c97e875995e3","0cbf7b90-5e97-48ad-9c2e-d9b2ed98296a","e8bf7ab1-4621-49f5-b12b-40dd77de914a","9276aa41-eef9-49af-8d13-43cb077f05d6","9f3aeb00-3522-4c41-b744-3ba0ce364d08","e3e4bfa4-5054-4f36-8bd6-2da711a4c78d","84d332cb-68ca-4890-945f-8ec19cba09f0","1637084e-4ffa-4dd7-8ccb-e0221aec9da0","517874d9-6490-4212-bb5e-bdba20c194cc","b7b642c7-2950-4f9a-be0a-0576d9cef5ed","649cfe41-f5d0-439d-88fa-e38f6d90a9be","05f6ec49-2a16-4a46-8e87-c6561de1d89b","25cc30f1-c208-4779-a7ce-e504fce92c27","911fb7d9-dde0-4e97-bee1-8eb2a836a8b1","70649f9d-18e8-443b-b967-67f1115f3eb4","33741f7b-597e-4ad8-b5b9-d8c54813c854","67a0d802-ca04-4006-8310-a99b89c05763","92762b2d-8c29-4ecc-8ec4-ff37a43557cc","a46393d5-cc6d-4696-9e43-30e17cb37b47","b35e4013-b54b-4307-898b-3997374299fe","718a4328-902d-4086-8521-c9e5682dffab","b5ed9459-458d-4dd7-895b-de1e7d42d003","9b9519ee-915a-4d4f-826d-8fcfe4d42e1a","f5aeac7c-3b13-4d44-8e92-a7d14a57c680","42f6df88-7008-4302-a89a-669626e28ce0","73701bf9-6b9e-4fe2-be3b-a39f09cf6d50","983bf82f-7943-48ca-9d0c-d45e81de6259","b4249fc5-2278-4838-89a3-16a0b35a8651","f287acb8-fce9-466c-98c1-2135966b0715","ab05cf08-035e-4123-a6e0-01f8d30424ff","bd4b2803-3c26-4623-ba10-f1183c9516b9","588d3598-eebb-40f4-95f1-dfa89cc28537","5feaebae-ffc6-4b0d-bc83-5c5ca64315bd","001a5f73-b7b6-4692-be8f-62584ee2b0f1","1353018b-e1c7-4b3a-9568-2b025bd85c6a","92ac48f1-2f73-429a-8797-efba0247632d","a488f532-9bbf-4511-8225-4a05be9dc582","813e318a-bf3c-4bc5-8ee7-e7b0350a174c","e49281eb-3430-4e43-9557-7808ad1fbd0c","41dd8801-ca2e-4087-9a1b-7f298dfffb9b","c6adf557-ce87-4e05-bbe8-d858a3ab54b2","445c579c-cf03-4bf5-9fe9-4ffd2d324ec4","8f147c26-0698-41cc-9fa5-6232a33dbcc3","39112f46-2cbe-4cbd-aac7-22f5e07d1417"],"benchmarkVersion":"4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Gemini citation sharepublic prompt gemini brand citation share · observed Sep 1, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"ai-customer-agent-platforms-2026-07-27","runArtifactIds":["a64dea84-24b9-4720-8e3f-b492f31d8a2a","ea578204-edab-4d6b-be11-b3a0a047a0e3","e0a39e3d-c628-488f-a2ca-2105821a65d2","ac1cdc22-ac5c-40e8-9889-9fbc9bc10eda","89e4bfff-58c8-486d-b5ae-c97e875995e3","0cbf7b90-5e97-48ad-9c2e-d9b2ed98296a","e8bf7ab1-4621-49f5-b12b-40dd77de914a","9276aa41-eef9-49af-8d13-43cb077f05d6","9f3aeb00-3522-4c41-b744-3ba0ce364d08","e3e4bfa4-5054-4f36-8bd6-2da711a4c78d","84d332cb-68ca-4890-945f-8ec19cba09f0","1637084e-4ffa-4dd7-8ccb-e0221aec9da0","517874d9-6490-4212-bb5e-bdba20c194cc","b7b642c7-2950-4f9a-be0a-0576d9cef5ed","649cfe41-f5d0-439d-88fa-e38f6d90a9be","05f6ec49-2a16-4a46-8e87-c6561de1d89b","25cc30f1-c208-4779-a7ce-e504fce92c27","911fb7d9-dde0-4e97-bee1-8eb2a836a8b1","70649f9d-18e8-443b-b967-67f1115f3eb4","33741f7b-597e-4ad8-b5b9-d8c54813c854","67a0d802-ca04-4006-8310-a99b89c05763","92762b2d-8c29-4ecc-8ec4-ff37a43557cc","a46393d5-cc6d-4696-9e43-30e17cb37b47","b35e4013-b54b-4307-898b-3997374299fe","718a4328-902d-4086-8521-c9e5682dffab","b5ed9459-458d-4dd7-895b-de1e7d42d003","9b9519ee-915a-4d4f-826d-8fcfe4d42e1a","f5aeac7c-3b13-4d44-8e92-a7d14a57c680","42f6df88-7008-4302-a89a-669626e28ce0","73701bf9-6b9e-4fe2-be3b-a39f09cf6d50","983bf82f-7943-48ca-9d0c-d45e81de6259","b4249fc5-2278-4838-89a3-16a0b35a8651","f287acb8-fce9-466c-98c1-2135966b0715","ab05cf08-035e-4123-a6e0-01f8d30424ff","bd4b2803-3c26-4623-ba10-f1183c9516b9","588d3598-eebb-40f4-95f1-dfa89cc28537","5feaebae-ffc6-4b0d-bc83-5c5ca64315bd","001a5f73-b7b6-4692-be8f-62584ee2b0f1","1353018b-e1c7-4b3a-9568-2b025bd85c6a","92ac48f1-2f73-429a-8797-efba0247632d","a488f532-9bbf-4511-8225-4a05be9dc582","813e318a-bf3c-4bc5-8ee7-e7b0350a174c","e49281eb-3430-4e43-9557-7808ad1fbd0c","41dd8801-ca2e-4087-9a1b-7f298dfffb9b","c6adf557-ce87-4e05-bbe8-d858a3ab54b2","445c579c-cf03-4bf5-9fe9-4ffd2d324ec4","8f147c26-0698-41cc-9fa5-6232a33dbcc3","39112f46-2cbe-4cbd-aac7-22f5e07d1417"],"benchmarkVersion":"4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Gemini mention coveragepublic prompt gemini brand mention coverage · observed Sep 1, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
{"corpusVersion":"ai-customer-agent-platforms-2026-07-27","runArtifactIds":["a64dea84-24b9-4720-8e3f-b492f31d8a2a","ea578204-edab-4d6b-be11-b3a0a047a0e3","e0a39e3d-c628-488f-a2ca-2105821a65d2","ac1cdc22-ac5c-40e8-9889-9fbc9bc10eda","89e4bfff-58c8-486d-b5ae-c97e875995e3","0cbf7b90-5e97-48ad-9c2e-d9b2ed98296a","e8bf7ab1-4621-49f5-b12b-40dd77de914a","9276aa41-eef9-49af-8d13-43cb077f05d6","9f3aeb00-3522-4c41-b744-3ba0ce364d08","e3e4bfa4-5054-4f36-8bd6-2da711a4c78d","84d332cb-68ca-4890-945f-8ec19cba09f0","1637084e-4ffa-4dd7-8ccb-e0221aec9da0","517874d9-6490-4212-bb5e-bdba20c194cc","b7b642c7-2950-4f9a-be0a-0576d9cef5ed","649cfe41-f5d0-439d-88fa-e38f6d90a9be","05f6ec49-2a16-4a46-8e87-c6561de1d89b","25cc30f1-c208-4779-a7ce-e504fce92c27","911fb7d9-dde0-4e97-bee1-8eb2a836a8b1","70649f9d-18e8-443b-b967-67f1115f3eb4","33741f7b-597e-4ad8-b5b9-d8c54813c854","67a0d802-ca04-4006-8310-a99b89c05763","92762b2d-8c29-4ecc-8ec4-ff37a43557cc","a46393d5-cc6d-4696-9e43-30e17cb37b47","b35e4013-b54b-4307-898b-3997374299fe","718a4328-902d-4086-8521-c9e5682dffab","b5ed9459-458d-4dd7-895b-de1e7d42d003","9b9519ee-915a-4d4f-826d-8fcfe4d42e1a","f5aeac7c-3b13-4d44-8e92-a7d14a57c680","42f6df88-7008-4302-a89a-669626e28ce0","73701bf9-6b9e-4fe2-be3b-a39f09cf6d50","983bf82f-7943-48ca-9d0c-d45e81de6259","b4249fc5-2278-4838-89a3-16a0b35a8651","f287acb8-fce9-466c-98c1-2135966b0715","ab05cf08-035e-4123-a6e0-01f8d30424ff","bd4b2803-3c26-4623-ba10-f1183c9516b9","588d3598-eebb-40f4-95f1-dfa89cc28537","5feaebae-ffc6-4b0d-bc83-5c5ca64315bd","001a5f73-b7b6-4692-be8f-62584ee2b0f1","1353018b-e1c7-4b3a-9568-2b025bd85c6a","92ac48f1-2f73-429a-8797-efba0247632d","a488f532-9bbf-4511-8225-4a05be9dc582","813e318a-bf3c-4bc5-8ee7-e7b0350a174c","e49281eb-3430-4e43-9557-7808ad1fbd0c","41dd8801-ca2e-4087-9a1b-7f298dfffb9b","c6adf557-ce87-4e05-bbe8-d858a3ab54b2","445c579c-cf03-4bf5-9fe9-4ffd2d324ec4","8f147c26-0698-41cc-9fa5-6232a33dbcc3","39112f46-2cbe-4cbd-aac7-22f5e07d1417"],"benchmarkVersion":"4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Open primary evidence ↗
Gemini recommendation-prompt presencepublic prompt gemini brand recommendation presence · observed Sep 1, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open primary evidence ↗
OpenAI citation sharepublic prompt openai brand citation share · observed Sep 1, 2026, 12:00 AM UTC11.111 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open primary evidence ↗
OpenAI mention coveragepublic prompt openai brand mention coverage · observed Sep 1, 2026, 12:00 AM UTC6.25 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open primary evidence ↗
OpenAI recommendation-prompt presencepublic prompt openai brand recommendation presence · observed Sep 1, 2026, 12:00 AM UTC0 percent100% confidence
Source
Rank.ai AI Customer Agents Prompt Benchmark
Grade
A
Freshness
fresh
Locator
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Open primary evidence ↗

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Plain textAI Customer Agents Citation Share. Rank.ai, data as of September 1, 2026. https://www.rank.ai/rankings/ai-customer-agents/ai-customer-agent-platforms-brand-citation-share
HTML<a href="https://www.rank.ai/rankings/ai-customer-agents/ai-customer-agent-platforms-brand-citation-share">AI Customer Agents Citation Share</a> — Rank.ai, data as of September 1, 2026
Markdown[AI Customer Agents Citation Share](https://www.rank.ai/rankings/ai-customer-agents/ai-customer-agent-platforms-brand-citation-share) — Rank.ai, data as of September 1, 2026
APARank.ai. (2026). AI Customer Agents Citation Share. Retrieved September 11, 2026, from https://www.rank.ai/rankings/ai-customer-agents/ai-customer-agent-platforms-brand-citation-share

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<iframe src="https://www.rank.ai/embed/boards/ai-customer-agent-platforms-brand-citation-share" title="AI Customer Agents Citation Share" width="100%" height="420" loading="lazy" style="border:1px solid #111;max-width:720px"></iframe>
<p style="font-size:12px">Source: <a href="https://www.rank.ai/rankings/ai-customer-agents/ai-customer-agent-platforms-brand-citation-share">AI Customer Agents Citation Share</a> by Rank.ai</p>

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