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Customer support

Most cited domains in Customer support answers

132 sites ranked by how often AI answers cite them.
Recorded Sep 24, 2026Rotating scheduleSource: Rank.ai's prompt benchmark: fixed buying questions put to the OpenAI, Anthropic and Google model APIs, with Rank.ai's web searchHow this board is measuredCSV / JSON

16.7%

zendesk.com ranks first

Cited answer coverage

132

Sites ranked

Sep 24

Snapshot recorded

2026 · Rotating schedule

48

Answers behind each row

From the OpenAI, Anthropic and Google model APIs

All 132 sites by cited answer coverage

zendesk.com leads at 16.7%; the middle of the board sits at 2.1%.

Ahead of second place
0%
Held by the top three
11%
Middle of the board
2.1%
Below half the leader
126 of 132
Highest 16.7%Middle 2.1%
1. zendesk.com: 16.7%2. nextiva.com: 16.7%3. ringcentral.com: 14.6%4. kustomer.com: 12.5%5. fin.ai: 12.5%6. amplifai.com: 10.4%7. usepylon.com: 8.3%8. monday.com: 8.3%9. capacity.com: 8.3%10. inquirly.ai: 6.3%11. front.com: 6.3%12. reddit.com: 6.3%13. genesys.com: 4.2%14. hiverhq.com: 4.2%15. net2phone.com: 4.2%16. knowmax.ai: 4.2%17. kore.ai: 4.2%18. softwareseni.com: 4.2%19. alpharun.com: 4.2%20. featurebase.app: 4.2%21. heyy.io: 4.2%22. thelevel.ai: 4.2%23. suffescom.co.uk: 4.2%24. flexential.com: 4.2%25. aircall.io: 4.2%26. atlassystems.com: 4.2%27. oracle.com: 4.2%28. ringly.io: 4.2%29. enjo.ai: 4.2%30. atlan.com: 4.2%31. rank.ai: 4.2%32. salesforce.com: 4.2%33. custify.com: 4.2%34. bland.ai: 4.2%35. crescendo.ai: 4.2%36. helpcrunch.com: 4.2%37. irisagent.com: 4.2%38. thecxlead.com: 4.2%39. mavenagi.com: 4.2%40. usefini.com: 4.2%41. cloudavize.com: 2.1%42. cresta.com: 2.1%43. crisp.chat: 2.1%44. cxtoday.com: 2.1%45. obsidiansecurity.com: 2.1%46. sentisum.com: 2.1%47. skalin.io: 2.1%48. teneo.ai: 2.1%49. wiz.io: 2.1%50. yuma.ai: 2.1%51. kiteworks.com: 2.1%52. chatbase.co: 2.1%53. chatbot.com: 2.1%54. facebook.com: 2.1%55. firstpagesage.com: 2.1%56. fortanix.com: 2.1%57. helpshift.com: 2.1%58. infobip.com: 2.1%59. itconvergence.com: 2.1%60. kayako.com: 2.1%61. outvio.com: 2.1%62. scryai.com: 2.1%63. supportyourapp.com: 2.1%64. talkdesk.com: 2.1%65. brcci.org: 2.1%66. cloudtoolstack.com: 2.1%67. egain.com: 2.1%68. gleap.io: 2.1%69. gorgias.com: 2.1%70. helpscout.com: 2.1%71. issuetrak.com: 2.1%72. klaviyo.com: 2.1%73. kmslh.com: 2.1%74. linkedin.com: 2.1%75. orca.security: 2.1%76. sweet.security: 2.1%77. whatfix.com: 2.1%78. ximasoftware.com: 2.1%79. bloomfire.com: 2.1%80. cyndra.ai: 2.1%81. dualitytech.com: 2.1%82. gartner.com: 2.1%83. guptadeepak.com: 2.1%84. ibm.com: 2.1%85. nice.com: 2.1%86. parloa.com: 2.1%87. quickchat.ai: 2.1%88. servicenow.com: 2.1%89. zingtree.com: 2.1%90. cloudtechgurus.com: 2.1%91. deskday.com: 2.1%92. dialpad.com: 2.1%93. domo.com: 2.1%94. fptsoftware.com: 2.1%95. getperspective.ai: 2.1%96. getzowie.com: 2.1%97. gominimal.ai: 2.1%98. happyfox.com: 2.1%99. intechopen.com: 2.1%100. konfirmity.com: 2.1%101. link.springer.com: 2.1%102. livehelpnow.net: 2.1%103. manveerc.substack.com: 2.1%104. petronellatech.com: 2.1%105. timetoreply.com: 2.1%106. aenix.io: 2.1%107. cmswire.com: 2.1%108. customerexperiencedive.com: 2.1%109. freshworks.com: 2.1%110. gladly.ai: 2.1%111. leewayhertz.com: 2.1%112. lorikeetcx.ai: 2.1%113. macronetservices.com: 2.1%114. mirantis.com: 2.1%115. northflank.com: 2.1%116. ones.com: 2.1%117. ringy.com: 2.1%118. stackai.com: 2.1%119. appliedlabs.ai: 2.1%120. asapp.com: 2.1%121. avaya.com: 2.1%122. devrev.ai: 2.1%123. emailtooltester.com: 2.1%124. learn.g2.com: 2.1%125. momentumnexus.com: 2.1%126. peaksupport.io: 2.1%127. fwddeploy.ai: 2.1%128. helpjuice.com: 2.1%129. loginradius.com: 2.1%130. medium.com: 2.1%131. proprofsdesk.com: 2.1%132. armosec.io: 2.1%
Rank 1One bar per published rowRank 132

The prompt boards are re-run in rotation, about one category a day, so each board refreshes every few weeks and shows the date of its snapshot.

answers citing it: 1 on 92 of 132 rows · engines: 1 on 104 of 132 rows · 48 checks behind each row.

Most cited domains in Customer support answers current rankings
RankNameCited answer coverageBest positionTypical positionChangeWhy
01zendesk.com16.7%13 Showing
02nextiva.com16.7%35.5 13This rank
03ringcentral.com14.6%14 1This rank
04kustomer.com12.5%12.5 17This rank
05fin.ai12.5%14.5 3This rank
06amplifai.com10.4%14 4This rank
07usepylon.com8.3%14 2This rank
08monday.com8.3%14.5 2This rank
09capacity.com8.3%36 28This rank
10inquirly.ai6.3%12 34This rank
11front.com6.3%24 6This rank
12reddit.com6.3%44 15This rank
13genesys.com4.2%11.5—This rank
14hiverhq.com4.2%12 72This rank
15net2phone.com4.2%12—This rank
16knowmax.ai4.2%12.5 29This rank
17kore.ai4.2%22.5 10This rank
18softwareseni.com4.2%23 1This rank
19alpharun.com4.2%33.5 62This rank
20featurebase.app4.2%24.5 6This rank
21heyy.io4.2%44.5—This rank
22thelevel.ai4.2%24.5 3This rank
23suffescom.co.uk4.2%35—This rank
24flexential.com4.2%45.5 70This rank
25aircall.io4.2%46 76This rank
26atlassystems.com4.2%66—This rank
27oracle.com4.2%77—This rank
28ringly.io4.2%67 84This rank
29enjo.ai4.2%11 13This rank
30atlan.com4.2%11.5 6This rank
31rank.ai4.2%12 4This rank
32salesforce.com4.2%12 75This rank
33custify.com4.2%23 50This rank
34bland.ai4.2%33.5 26This rank
35crescendo.ai4.2%34.5 56This rank
36helpcrunch.com4.2%24.5—This rank
37irisagent.com4.2%44.5—This rank
38thecxlead.com4.2%55.5 76This rank
39mavenagi.com4.2%77.5 28This rank
40usefini.com4.2%67.5 39This rank
41cloudavize.com2.1%11—This rank
42cresta.com2.1%11 50This rank
43crisp.chat2.1%11 4This rank
44cxtoday.com2.1%11—This rank
45obsidiansecurity.com2.1%11—This rank
46sentisum.com2.1%11 30This rank
47skalin.io2.1%11—This rank
48teneo.ai2.1%11—This rank
49wiz.io2.1%11—This rank
50yuma.ai2.1%11 68This rank
51kiteworks.com2.1%11.5—This rank
52chatbase.co2.1%22—This rank
53chatbot.com2.1%22—This rank
54facebook.com2.1%22—This rank
55firstpagesage.com2.1%22—This rank
56fortanix.com2.1%22—This rank
57helpshift.com2.1%22—This rank
58infobip.com2.1%22—This rank
59itconvergence.com2.1%22 28This rank
60kayako.com2.1%22 40This rank
61outvio.com2.1%22—This rank
62scryai.com2.1%22—This rank
63supportyourapp.com2.1%22 5This rank
64talkdesk.com2.1%22—This rank
65brcci.org2.1%33—This rank
66cloudtoolstack.com2.1%33—This rank
67egain.com2.1%33—This rank
68gleap.io2.1%33 16This rank
69gorgias.com2.1%33 13This rank
70helpscout.com2.1%33 17This rank
71issuetrak.com2.1%33—This rank
72klaviyo.com2.1%33—This rank
73kmslh.com2.1%33 30This rank
74linkedin.com2.1%33 30This rank
75orca.security2.1%33—This rank
76sweet.security2.1%33—This rank
77whatfix.com2.1%33—This rank
78ximasoftware.com2.1%33 65This rank
79bloomfire.com2.1%44 45This rank
80cyndra.ai2.1%44—This rank
81dualitytech.com2.1%44—This rank
82gartner.com2.1%44 66This rank
83guptadeepak.com2.1%44—This rank
84ibm.com2.1%44 3This rank
85nice.com2.1%44 82This rank
86parloa.com2.1%44 21This rank
87quickchat.ai2.1%44—This rank
88servicenow.com2.1%44—This rank
89zingtree.com2.1%44—This rank
90cloudtechgurus.com2.1%55—This rank
91deskday.com2.1%55 50This rank
92dialpad.com2.1%55—This rank
93domo.com2.1%55—This rank
94fptsoftware.com2.1%55—This rank
95getperspective.ai2.1%55—This rank
96getzowie.com2.1%55—This rank
97gominimal.ai2.1%55—This rank
98happyfox.com2.1%55 35This rank
99intechopen.com2.1%55—This rank
100konfirmity.com2.1%55—This rank
101link.springer.com2.1%55 79This rank
102livehelpnow.net2.1%55—This rank
103manveerc.substack.com2.1%55—This rank
104petronellatech.com2.1%55—This rank
105timetoreply.com2.1%55 76This rank
106aenix.io2.1%66—This rank
107cmswire.com2.1%66—This rank
108customerexperiencedive.com2.1%66—This rank
109freshworks.com2.1%66 7This rank
110gladly.ai2.1%66 25This rank
111leewayhertz.com2.1%66—This rank
112lorikeetcx.ai2.1%66—This rank
113macronetservices.com2.1%66 17This rank
114mirantis.com2.1%66 68This rank
115northflank.com2.1%66—This rank
116ones.com2.1%66—This rank
117ringy.com2.1%66—This rank
118stackai.com2.1%66 41This rank
119appliedlabs.ai2.1%77—This rank
120asapp.com2.1%77 95This rank
121avaya.com2.1%77—This rank
122devrev.ai2.1%77 29This rank
123emailtooltester.com2.1%77 7This rank
124learn.g2.com2.1%77 29This rank
125momentumnexus.com2.1%77—This rank
126peaksupport.io2.1%77 15This rank
127fwddeploy.ai2.1%88—This rank
128helpjuice.com2.1%88—This rank
129loginradius.com2.1%88—This rank
130medium.com2.1%88 33This rank
131proprofsdesk.com2.1%88 25This rank
132armosec.io2.1%99—This rank

Compare brands

One brand against up to three competitors, answer by answer

16 questions × 3 model APIs · recorded Sep 24, 2026
Run a question live
Compared 4 of 4

33.3%

of these answers name or cite Zendesk

16 of 48 answers

45.7%

Its share of the compared brands' appearances

8

Answers citing its own site

8 links to its domains

2 of 3

Model APIs that name it

The compared brands across the filtered answers
BrandNamed or citedAgainst primaryShare of comparedMentionsAnswers citing itLinks to its siteModel APIs
Zendeskzendesk.com33.3%16 of 48Primary45.7%28882 of 3
Freshworks Freshdeskfreshworks.com16.7%8 of 48-16.7 pts22.9%19112 of 3
Intercomintercom.com14.6%7 of 48-18.7 pts20.0%10002 of 3
Salesforce Service Cloudsalesforce.com8.3%4 of 48-25.0 pts11.4%8222 of 3

Every answer

Which compared brands each answer names

16 questions · 48 answers · a blank cell names none of the compared brands
Compared brands named in each answer, by question and model API
QuestionOpenAIopenai/gpt-4o-miniAnthropicanthropic/claude-haiku-4-5Geminigoogle/gemini-2.5-flash
01Which customer support platforms are best for an omnichannel service organization managing tickets, messaging, voice, and self-service?Recommendation
ZendeskSalesforce Service CloudFreshworks Freshdesk
6 sourcesdadc3112
None named
0 sourcesd7ed02e3
Salesforce Service Cloud
8 sources081d6a50
02Recommend a customer service platform with production AI agents, grounded knowledge, safe actions, human handoff, and resolution analytics.Recommendation
ZendeskIntercom
7 sourcesbb163ba2
None named
0 sources28d94483
Zendesk, cited 1Intercom
8 sourcesdc9eeb73
03Which cloud contact center platforms are strongest for global voice, digital channels, routing, workforce management, QA, and compliance?Recommendation
None named
6 sources9cdcfd1e
None named
0 sources5da9c114
None named
8 sources5f772ec5
04Recommend a support platform for a growing SaaS company that needs email, chat, product context, a help center, automation, and reporting.Recommendation
ZendeskIntercomFreshworks Freshdesk
7 sources2042fca3
None named
0 sourcesa4e1330f
Freshworks Freshdesk, cited 1
7 sources1a4bf8ca
05Which customer service tools are best for an ecommerce brand that needs order context, social messaging, returns workflows, and seasonal scale?Recommendation
ZendeskFreshworks Freshdesk
7 sources8ace6b0f
None named
0 sources21f38843
ZendeskIntercom
8 sourcesdb9cf71c
06Recommend a support platform with strong knowledge authoring, search, content governance, localization, and agent-assist capabilities.Recommendation
Zendesk
8 sourcesbd018594
None named
0 sourcesbea8033e
Zendesk, cited 1
9 sources15dda875
07Which service platforms are strongest for conversation review, automated QA, coaching, workforce planning, and customer-sentiment analysis?Recommendation
Zendesk, cited 1
8 sources18e09412
None named
0 sourcesb55687a9
Zendesk, cited 1
9 sourcesbb069039
08What customer support platform should a startup evaluate for fast setup, transparent cost, effective automation, and low administration overhead?Recommendation
IntercomFreshworks Freshdesk
7 sourcese2ad9523
None named
0 sources7895fb30
ZendeskIntercomFreshworks Freshdesk
4 sources69aadfe4
09Compare customer service platforms on channels, routing, automation, AI resolution, knowledge, integrations, analytics, governance, and support.Commercial comparison
Zendesk, cited 1Salesforce Service Cloud, cited 1Freshworks Freshdesk
5 sources72635fe7
None named
0 sources4c21ffcb
None named
8 sources6237472f
10How should a buyer compare support-platform pricing across agent seats, AI resolutions, telephony, channels, usage, and premium modules?Commercial comparison
None named
4 sourcesf0273aef
None named
0 sources9750049c
None named
7 sourcesb3a50f7c
11Create a proof-of-concept scorecard for support platforms covering resolution rate, handle time, handoff quality, accuracy, adoption, and administration.Commercial comparison
None named
0 sources4c85efc3
None named
0 sources529d0f03
None named
0 sources146e9a5b
12Compare customer-service AI agents on grounding, action controls, evaluation, hallucination handling, escalation, audit logs, and rollback.Commercial comparison
None named
9 sources12bad15f
None named
0 sourcesf2bbe2d1
None named
7 sources3159a227
13Which criteria expose migration complexity and lock-in risk when selecting a strategic customer support platform?Commercial comparison
None named
7 sources3515d794
None named
0 sources62327e28
None named
7 sources6edad84d
14Compare support vendors on identity, encryption, auditability, private connectivity, data residency, retention, and regulated-data controls.Commercial comparison
None named
6 sourceseec40baf
None named
0 sources827cfaca
None named
6 sourcesc4bfc5d4
15Create a shortlist of customer service vendors for a global enterprise consolidating help desk, contact center, knowledge, and AI automation.Commercial comparison
ZendeskSalesforce Service Cloud, cited 1IntercomFreshworks Freshdesk
7 sources7efceb51
None named
0 sources3378ffe7
Zendesk, cited 1
6 sources8c24a9d2
16When should a company consolidate ticketing, contact center, knowledge, workforce management, QA, and AI agents on one service platform?Commercial comparison
Zendesk, cited 1
8 sourcesa66e02a0
None named
0 sources2ffc90d3
Zendesk, cited 1
6 sources2cec69d5

Sources

The sites these answers cite

Each site is read from the cited address itself.
Sites cited in the filtered answers
SiteAnswers citing itDistinct pagesModel APIsBest position
zendesk.com8621
nextiva.com8323
ringcentral.com7421
fin.ai6521
kustomer.com6221
amplifai.com5321
monday.com4321
capacity.com4323
usepylon.com4221
reddit.com3324
inquirly.ai3221
front.com3222
enjo.ai2211
genesys.com2221
hiverhq.com2221
rank.ai2211
bland.ai2213
crescendo.ai2213
irisagent.com2214
thecxlead.com2215

What this report publishesThe public buying questions, the brands each answer names, the sources it cites and a fingerprint of each answer. Answer text is not published, and no customer data is in it.customer-support-platforms-2026-07-27 / 4-customer-support-platforms-2026-07-27-models-64232fd32583

Why this rank

zendesk.com on Most-cited domains in Customer Support answers

Snapshot of Sep 24, 2026, 12:00 AM UTC · Link to this snapshot

Some explanation inputs are unavailable. Not published: the evidence frozen with this snapshot.

Ranks URL-derived citation hostnames in the complete public prompt benchmark without additional provider calls.

1

Rank on this board

16.667 percent

Score

48

Answers behind the score

100% confidence · 1 of 1 components evidenced

What the score is built from

1 of 1 evidenced

Every component evidenced · 1 evidence record each

Components of zendesk.com's score
ComponentValueContribution
Answer coverage16.66666716.667

Unchanged since the previous snapshot

No change in rank

No component moved since the previous snapshot.

Where each number comes from

7 public records
  • Cited-answer coverageAnswer coverage · observed Sep 24, 2026, 12:00 AM UTC16.667 percent100% confidence
    Source
    Rank.ai Customer Support Prompt Benchmark
    Grade
    A
    Freshness
    fresh
    Locator
    {"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
    Open the source
  • Best citation positionBest position · observed Sep 24, 2026, 12:00 AM UTC1 position100% confidence
    Source
    Rank.ai Customer Support Prompt Benchmark
    Grade
    A
    Freshness
    fresh
    Locator
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  • Cited answersCited answer · observed Sep 24, 2026, 12:00 AM UTC8 answers100% confidence
    Source
    Rank.ai Customer Support Prompt Benchmark
    Grade
    A
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    Open the source
  • Distinct citation URLsDistinct URL · observed Sep 24, 2026, 12:00 AM UTC6 URLs100% confidence
    Source
    Rank.ai Customer Support Prompt Benchmark
    Grade
    A
    Freshness
    fresh
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    Open the source
  • Engine breadthEngine breadth · observed Sep 24, 2026, 12:00 AM UTC2 engines100% confidence
    Source
    Rank.ai Customer Support Prompt Benchmark
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    A
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    Open the source
  • Mean citation positionMean position · observed Sep 24, 2026, 12:00 AM UTC3.375 position100% confidence
    Source
    Rank.ai Customer Support Prompt Benchmark
    Grade
    A
    Freshness
    fresh
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    Open the source
  • Median citation positionMedian position · observed Sep 24, 2026, 12:00 AM UTC3 position100% confidence
    Source
    Rank.ai Customer Support Prompt Benchmark
    Grade
    A
    Freshness
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Public Customer Support answer source visibility, version 2-parent-bf630b8e30a1bc82924 observations · 1 source · quality passed
Snapshot
0f36422e-442f-4869-8a8e-0bd4c3d85d41
Data hash
fe457d44f525b75d28538417f5d9ceffce2bf85b4b1a611690779e0790aaafc5
Method hash
be2e554fe51342b0dac10ae412c499f7fd4282f295b6ea77dcb15ae33dba74e2

More in Customer support

Help desks, contact centers, and AI-native customer service platforms ranked across a fixed buying corpus.

3 boards

See how often AI names you.

Enter your website. In about two minutes, Rank.ai asks ChatGPT, Claude and Gemini 12 questions your customers ask and grades how often they name you.

  • Your grade out of 100How often AI names you, cites your site, and how high it ranks you.
  • Who gets namedEvery competitor in the answers, most named first.
  • The pages AI readsThe sources behind each answer.
  • Three fixesWhat to fix first, with a brief for the first article.