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Buying question

Which customer service tools are best for an ecommerce brand that needs order context, social messaging, returns workflows, and seasonal scale?

Which brands each model API named when asked this question, and which pages it cited. Answer text is not published.
Snapshot Sep 24, 2026. Each category is re-run in rotation, every few weeks.

Recommendation

Kind of question

3

Model APIs

7

Brands named

14

Pages cited

Brands

Brands the answers named

Ordered by how many model APIs named the brand, then by mentions. A mention is not an endorsement or a position.
Rank#BrandModel APIsMentionsOwn-site citationsNamed by
1Gorgiasgorgias.com341OpenAI · Anthropic · Google
2Zendeskzendesk.com230OpenAI · Google
3Gladlygladly.ai121Google
4Freshworks Freshdeskfreshworks.com120OpenAI
5Intercomintercom.com120Google
6HubSpot Service Hubhubspot.com110OpenAI
7Kustomerkustomer.com110Anthropic

Model APIs

What each model API returned

One row per model API. The hash identifies the exact answer without publishing it.
Model APIModelBrands namedCitationsDomainsAnswer hash
OpenAIopenai/gpt-4o-miniZendesk · Freshworks Freshdesk · HubSpot Service Hub · Gorgias778ace6b0f…a4107
Anthropicanthropic/claude-haiku-4-5Kustomer · Gorgias0021f38843…afd10
Googlegoogle/gemini-2.5-flashZendesk · Intercom · Gladly · Gorgias88db9cf71c…9edc7

Sources

Pages the answers cited

Hostnames come from the URLs the answers returned. Best position is the earliest place a page was cited in an answer.
DomainCited pageBest positionCited byCitations
inquirly.aihttps://inquirly.ai/blog/fundamentals-architecture/best-customer-support-software/1Google1
sentisum.comhttps://sentisum.com/voice-of-the-customer-tools/e-commerce-automation-tools-growing-business1OpenAI1
chatbase.cohttps://chatbase.co/blog/best-ecommerce-customer-service-software2Google1
outvio.comhttps://outvio.com/blog/customer-experience-management-platforms/2OpenAI1
gorgias.comhttps://gorgias.com/blog/returns-management-software3OpenAI1
helpscout.comhttps://helpscout.com/industry/ecommerce/3Google1
fin.aihttps://fin.ai/learn/customer-service-tools-retailers4Google1
nextiva.comhttps://nextiva.com/blog/top-customer-support-tools.html4OpenAI1
gominimal.aihttps://gominimal.ai/blog/best-ai-returns-management-tools-ecommerce5OpenAI1
timetoreply.comhttps://timetoreply.com/blog/customer-service-tools/5Google1
ringly.iohttps://ringly.io/blog/ai-customer-service-ecommerce6OpenAI · Google2
gladly.aihttps://gladly.ai/blog/best-ecommerce-customer-service-software/6Google1
mavenagi.comhttps://mavenagi.com/blog/ai-customer-service-software-ecommerce7Google1
usepylon.comhttps://usepylon.com/blog/customer-service-software7OpenAI1
Snapshots
393c3d7b-5c70-41bb-998e-ca74006b62d8
Question set
customer-support-platforms-2026-07-27
Benchmark version
4-customer-support-platforms-2026-07-27-models-64232fd32583
What is kept
Measured in Support. Full answers are not stored or published, and no customer data is included.

See how often AI names you.

Enter your website. In about two minutes, Rank.ai asks ChatGPT, Claude and Gemini 12 questions your customers ask and grades how often they name you.

  • Your grade out of 100How often AI names you, cites your site, and how high it ranks you.
  • Who gets namedEvery competitor in the answers, most named first.
  • The pages AI readsThe sources behind each answer.
  • Three fixesWhat to fix first, with a brief for the first article.