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Compare customer service platforms on channels, routing, automation, AI resolution, knowledge, integrations, analytics, governance, and support.

Which brands each model API named when asked this question, and which pages it cited. Answer text is not published.
Snapshot Sep 24, 2026. Each category is re-run in rotation, every few weeks.

Commercial

Kind of question

3

Model APIs

5

Brands named

13

Pages cited

Brands

Brands the answers named

Ordered by how many model APIs named the brand, then by mentions. A mention is not an endorsement or a position.
Rank#BrandModel APIsMentionsOwn-site citationsNamed by
1Salesforce Service Cloudsalesforce.com151OpenAI
2Zendeskzendesk.com151OpenAI
3Freshworks Freshdeskfreshworks.com150OpenAI
4Kustomerkustomer.com101Google
5NICE CXonenice.com101Google

Model APIs

What each model API returned

One row per model API. The hash identifies the exact answer without publishing it.
Model APIModelBrands namedCitationsDomainsAnswer hash
OpenAIopenai/gpt-4o-miniZendesk · Salesforce Service Cloud · Freshworks Freshdesk5572635fe7…f3fa7
Anthropicanthropic/claude-haiku-4-5None named004c21ffcb…8f8ef
Googlegoogle/gemini-2.5-flashNICE CXone · Kustomer886237472f…8a2e1

Sources

Pages the answers cited

Hostnames come from the URLs the answers returned. Best position is the earliest place a page was cited in an answer.
DomainCited pageBest positionCited byCitations
enjo.aihttps://enjo.ai/post/customer-service-automation-guide1Google1
salesforce.comhttps://salesforce.com/ap/service/best-customer-service-support-software/1OpenAI1
front.comhttps://front.com/blog/customer-service-software2OpenAI1
kustomer.comhttps://kustomer.com/resources/blog/omnichannel-support-platform/2Google1
net2phone.comhttps://net2phone.com/blog/customer-experience-platforms3Google1
ringcentral.comhttps://ringcentral.com/us/en/blog/customer-service-software-platform/3OpenAI1
cyndra.aihttps://cyndra.ai/blog/customer-service-platforms4OpenAI1
nice.comhttps://nice.com/customer-service-ai/ai-customer-service-tools4Google1
monday.comhttps://monday.com/blog/service/ai-customer-service-software/5Google1
zendesk.comhttps://zendesk.com/service/ticketing-system/customer-service-management-software/5OpenAI1
lorikeetcx.aihttps://lorikeetcx.ai/articles/best-ai-support-automation-platforms-compared-20266Google1
ringcentral.comhttps://ringcentral.com/us/en/blog/customer-experience-software/7Google1
fwddeploy.aihttps://fwddeploy.ai/blogs/cx-platform-implementation-services8Google1
Snapshots
393c3d7b-5c70-41bb-998e-ca74006b62d8
Question set
customer-support-platforms-2026-07-27
Benchmark version
4-customer-support-platforms-2026-07-27-models-64232fd32583
What is kept
Measured in Support. Full answers are not stored or published, and no customer data is included.

See how often AI names you.

Enter your website. In about two minutes, Rank.ai asks ChatGPT, Claude and Gemini 12 questions your customers ask and grades how often they name you.

  • Your grade out of 100How often AI names you, cites your site, and how high it ranks you.
  • Who gets namedEvery competitor in the answers, most named first.
  • The pages AI readsThe sources behind each answer.
  • Three fixesWhat to fix first, with a brief for the first article.