Buyer prompt · published evidence
Create a reproducible AI customer agent benchmark covering resolution, accuracy, policy compliance, actions, escalation, latency, and customer effort.
An exact prompt-level view of which reviewed brands surfaced and which public URLs the configured AI models cited. No answer text or tenant data is published.
- Intent
- commercial
- Model providers
- 3
- Categories
- 1
- Last observed
- Sep 1, 2026, 12:00 AM UTC
Competitive outcome
Brands surfaced
Ordered by provider breadth, then total mentions and owned-domain citations. A mention is not an endorsement or a position claim.
| # | Brand | Category | Providers | Mentions | Owned citations | Provider evidence |
|---|---|---|---|---|---|---|
| 01 | Zendesk AI Agentszendesk.com ↗ | Service agents | 1 | 0 | 1 | Openai |
Model comparison
Answer matrix
One row per configured provider and category snapshot. Hashes prove answer identity without publishing stored answer text.
| Provider | Model version | Category | Brands surfaced | Citations | Unique domains | Answer hash |
|---|---|---|---|---|---|---|
| Openai | openai/gpt-4o-mini | Service agents | Zendesk AI Agents | 7 | 7 | 5c5f795e…edc85 |
| Anthropic | anthropic/claude-haiku-4-5 | Service agents | None observed | 0 | 0 | 2f3ea886…1794f |
| Gemini | google/gemini-2.5-flash | Service agents | None observed | 2 | 2 | fb155c3d…a216c |
URL-derived citations
Sources cited
Hostnames are derived from the returned public URLs. Best position is the smallest citation position observed.
| Domain | Cited page | Best position | Providers | Observations | Categories |
|---|---|---|---|---|---|
| kim.cc | https://kim.cc/blog/are-you-measuring-your-ai-customer-service-agent-right-key-metrics-that-matter/ ↗ | 1 | Openai | 1 | Service agents |
| solo.io | https://solo.io/blog/agentic-quality-benchmarking-with-agent-evals ↗ | 1 | Gemini | 1 | Service agents |
| fin.ai | https://fin.ai/learn/ai-customer-service-agent-accuracy ↗ | 2 | Openai · Gemini | 2 | Service agents |
| notch.cx | https://notch.cx/post/customer-service-ai-metrics ↗ | 3 | Openai | 1 | Service agents |
| automationanywhere.com | https://automationanywhere.com/company/blog/ai-agent-benchmarks ↗ | 4 | Openai | 1 | Service agents |
| aimultiple.com | https://aimultiple.com/ai-agents-customer-service ↗ | 5 | Openai | 1 | Service agents |
| redis.io | https://redis.io/blog/ai-agent-benchmarks/ ↗ | 6 | Openai | 1 | Service agents |
| zendesk.com | https://zendesk.com/blog/ai/workflow-automation/ai-service-quality-metrics/ ↗ | 7 | Openai | 1 | Service agents |