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Product

PolyAI

PolyAI in the public AI Customer Agents benchmark.
Latest evidence Oct 10, 20261 source

7

Boards it ranks on

#9

Best position, on AI Customer Agent Platform Rank

40

Published observations

14

Metrics

Rankings

Every board PolyAI ranks on

As of Oct 10, 2026
BoardRankScoreMovementMethod
AI Customer Agent Platform Rank94.1667Down 2How it is measured (AI Customer Agent Platform Rank)
AI Customer Agents Brand Visibility92.0833Down 2How it is measured (AI Customer Agents Brand Visibility)
AI Customer Agents Citation Share90No changeHow it is measured (AI Customer Agents Citation Share)
AI Customer Agents Engine Breadth91Down 2How it is measured (AI Customer Agents Engine Breadth)
AI Customer Agents Brands in OpenAI Model API Answers712.5Down 1How it is measured (AI Customer Agents Brands in OpenAI Model API Answers)
AI Customer Agents Brands in Anthropic Model API Answers90Down 2How it is measured (AI Customer Agents Brands in Anthropic Model API Answers)
AI Customer Agents Brands in Gemini Model API Answers90Down 2How it is measured (AI Customer Agents Brands in Gemini Model API Answers)

Evidence

Visibility, citations and market position

The latest reading of each of 14 metrics · public prompt benchmark · 100% confidence · Source: Rank.ai AI Customer Agents Prompt Benchmark
MetricValueKindPeriod or dateSource
Engine breadth3 readings1enginesmeasuredOct 10, 2026Open the record
Gemini mention coverage3 readings0%measuredOct 10, 2026Open the record
OpenAI mention coverage3 readings6.3%measuredOct 10, 2026Open the record
Recommendation-prompt presence3 readings4.2%measuredOct 10, 2026Open the record
Citation share3 readings0%derivedOct 10, 2026Open the record
Anthropic mention coverage3 readings0%measuredOct 10, 2026Open the record
Gemini recommendation-prompt presence3 readings0%measuredOct 10, 2026Open the record
OpenAI citation share3 readings0%derivedOct 10, 2026Open the record
OpenAI recommendation-prompt presence3 readings12.5%measuredOct 10, 2026Open the record
Mention coverage3 readings2.1%measuredOct 10, 2026Open the record
Reviewed-brand presence share3 readings3%derivedOct 10, 2026Open the record
Anthropic recommendation-prompt presence3 readings0%measuredOct 10, 2026Open the record
Gemini citation share3 readings0%derivedOct 10, 2026Open the record
Anthropic citation share0%derivedJul 27, 2026Open the record
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