PRODUCT INTELLIGENCE / PUBLISHED EVIDENCE
Cognigy
Cognigy in the public AI Customer Agents benchmark.
Ranking footprint
Each board links to its complete table and methodology.Every published position
| Board | Rank | Score | Movement | Confidence | As of | Method |
|---|---|---|---|---|---|---|
| AI Customer Agent Platform Rank | #4 | 16.6667 | — | 100% | Jul 27, 2026 | 4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583 → |
| AI Customer Agents Brand Visibility | #4 | 14.5833 | — | 100% | Jul 27, 2026 | 4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583 → |
| AI Customer Agents Citation Share | #6 | 4.7619 | — | 100% | Jul 27, 2026 | 4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583 → |
| AI Customer Agents Engine Breadth | #3 | 3 | — | 100% | Jul 27, 2026 | 4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583 → |
| AI Customer Agents Brands in OpenAI Model API Answers | #2 | 25 | — | 100% | Jul 27, 2026 | 4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583 → |
| AI Customer Agents Brands in Anthropic Model API Answers | #5 | 12.5 | — | 100% | Jul 27, 2026 | 4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583 → |
| AI Customer Agents Brands in Gemini Model API Answers | #4 | 12.5 | — | 100% | Jul 27, 2026 | 4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583 → |
Product data matrix
14 public observations · source links open the underlying record.Visibility, citations + market position
| Metric | Published value | Category | Data kind | Period / observed | Confidence | Source |
|---|---|---|---|---|---|---|
| Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence | 12.5 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence | 25 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage | 12.5 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| OpenAI citation sharepublic-prompt-openai-brand-citation-share | 0 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage | 12.5 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence | 12.5 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Recommendation-prompt presencepublic-prompt-brand-recommendation-presence | 16.6667 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Reviewed-brand presence sharepublic-prompt-brand-mention-share | 14 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Citation sharepublic-prompt-brand-citation-share | 4.7619 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Gemini citation sharepublic-prompt-gemini-brand-citation-share | 14.2857 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Mention coveragepublic-prompt-brand-mention-coverage | 14.5833 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Engine breadthpublic-prompt-brand-engine-breadth | 3 engines | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage | 18.75 percent | public_prompt_benchmark | measured | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
| Anthropic citation sharepublic-prompt-anthropic-brand-citation-share | 0 percent | public_prompt_benchmark | derived | Jul 27, 2026 | 100% | Rank.ai AI Customer Agents Prompt Benchmark ↗A |
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