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Loading the latest published snapshot and its supporting evidence.
Loading the latest published snapshot and its supporting evidence.
https://workativ.com/ai-agent/blog/it-helpdesk-automation-from-ticket-routing-to-resolution as a canonical citation page in Rank.ai's public AI answer benchmark.
A current roll-up of published ranks, normalized facts, primary evidence, and entity relationships. No missing value is inferred.
| Metric | Value |
|---|---|
| public_prompt_pagesBest citation position | 5 positionmeasured |
| public_prompt_pagesCited answers | 1 answersmeasured |
| public_prompt_pagesCited-answer coverage | 2.08 percentderived |
| public_prompt_pagesEngine breadth | 1 enginesmeasured |
| public_prompt_pagesMean citation position | 5 positionderived |
| public_prompt_pagesMedian citation position | 5 positionderived |
| public_prompt_pagesPrompt breadth | 1 promptsmeasured |
Every currently published position, as of Sep 1, 2026 · 100% confidence · methodology v1-parent-254cdab6e5362024.
| Rank | Leaderboard | Score | Explain |
|---|---|---|---|
| #108 | Most-cited pages in AI Customer Agents answers | 2.08 | Explain Most-cited pages in AI Customer Agents answers rank → |
Ranks privacy-safe canonical citation pages in the complete public prompt benchmark without additional provider calls.
Some explanation inputs are unavailable Missing: publicFrozenEvidence, comparablePriorRanking.
100% confidence · 41% component coverage · as of Sep 1, 2026, 12:00 AM UTC
| Component | Value | Weight | Contribution | Evidence | Status |
|---|---|---|---|---|---|
| aggregateArtifactHash | da6ac04e356a84a056f98cb55c89a75149a191691c975849da217fc55cfba884 | Unavailable | — | 0 | unavailableno_public_frozen_evidence |
| answerDenominator | 48 | Unavailable | 48 | 0 | unavailableno_public_frozen_evidence |
| canonicalHostname |
7 published observations for workativ.com/ai-agent/blog/it-helpdesk-automation-from-ticket-routing-to-resolution, all at 100% confidence, as of Sep 1, 2026. Open a row for the source, evidence location, extraction method, and quality state.
| Metric | Value | Kind | Evidence |
|---|---|---|---|
| Median citation positionpublic-prompt-page-median-position | 5position | derived | View source
|
| workativ.com |
| Unavailable |
| — |
| 0 |
| unavailableno_public_frozen_evidence |
| canonicalPageUrl | https://workativ.com/ai-agent/blog/it-helpdesk-automation-from-ticket-routing-to-resolution | Unavailable | — | 0 | unavailableno_public_frozen_evidence |
|---|
| engineDenominator | 3 | Unavailable | 3 | 0 | unavailableno_public_frozen_evidence |
|---|
| positionDenominator | 1 | Unavailable | 1 | 0 | unavailableno_public_frozen_evidence |
|---|
| positionNumerator | 5 | Unavailable | 5 | 0 | unavailableno_public_frozen_evidence |
|---|
| promptDenominator | 16 | Unavailable | 16 | 0 | unavailableno_public_frozen_evidence |
|---|
| public prompt page answer coverage | 2.083333 | 100% | 2.083 | 1 | available |
|---|
| public prompt page best position | 5 | 0% | 0 | 1 | available |
|---|
| public prompt page cited answer count | 1 | 0% | 0 | 1 | available |
|---|
| public prompt page engine breadth | 1 | 0% | 0 | 1 | available |
|---|
| public prompt page mean position | 5 | 0% | 0 | 1 | available |
|---|
| public prompt page median position | 5 | 0% | 0 | 1 | available |
|---|
| public prompt page prompt breadth | 1 | 0% | 0 | 1 | available |
|---|
| queryStringsPublished | 0 | Unavailable | — | 0 | unavailableno_public_frozen_evidence |
|---|
| sourceVisibilityOnly | 1 | Unavailable | — | 0 | unavailableno_public_frozen_evidence |
|---|
no_prior_published_snapshot
No component moved since the prior snapshot.
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Mean citation positionpublic-prompt-page-mean-position | 5position | derived | View source
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|---|
| Cited-answer coveragepublic-prompt-page-answer-coverage | 2.0833percent | derived | View source
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|---|
| Cited answerspublic-prompt-page-cited-answer-count | 1answers | measured | View source
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|---|
| Engine breadthpublic-prompt-page-engine-breadth | 1engines | measured | View source
|
|---|
| Prompt breadthpublic-prompt-page-prompt-breadth | 1prompts | measured | View source
|
|---|
| Best citation positionpublic-prompt-page-best-position | 5position | measured | View source
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|---|