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Loading the latest published snapshot and its supporting evidence.
Loading the latest published snapshot and its supporting evidence.
Cognigy in the public AI Customer Agents benchmark.
A current roll-up of published ranks, normalized facts, primary evidence, and entity relationships. No missing value is inferred.
| Metric | Value |
|---|---|
| public_prompt_benchmarkAnthropic citation share | 0 percentderived |
| public_prompt_benchmarkAnthropic mention coverage | 12.5 percentmeasured |
| public_prompt_benchmarkAnthropic recommendation-prompt presence | 12.5 percentmeasured |
| public_prompt_benchmarkCitation share | 4.76 percentderived |
| public_prompt_benchmarkEngine breadth | 3 enginesmeasured |
| public_prompt_benchmarkGemini citation share | 14.29 percentderived |
| public_prompt_benchmarkGemini mention coverage | 12.5 percentmeasured |
| public_prompt_benchmarkGemini recommendation-prompt presence | 12.5 percentmeasured |
| public_prompt_benchmarkMention coverage | 14.58 percentmeasured |
| public_prompt_benchmarkOpenAI citation share | 0 percentderived |
| public_prompt_benchmarkOpenAI mention coverage | 18.75 percentmeasured |
| public_prompt_benchmarkOpenAI recommendation-prompt presence | 25 percentmeasured |
| public_prompt_benchmarkRecommendation-prompt presence | 16.67 percentmeasured |
| public_prompt_benchmarkReviewed-brand presence share | 14 percentderived |
Recommendation rank, answer presence, owned-domain citation share, provider breadth, and provider-specific position from the same frozen daily cohorts. Open any cell for the full denominator and evidence.
| Market | Recommend | Presence | Citation | Breadth | OpenAI | Anthropic | Gemini | Market action |
|---|---|---|---|---|---|---|---|---|
| AI customer agents | #416.7 | #414.6 | #64.8 | #33 | #225 | #512.5 | #412.5 | Track market → |
Every currently published position, as of Jul 27, 2026 · 100% confidence · methodology v4-ai-customer-agent-platforms-2026-07-27-models-64232fd32583.
| Rank | Leaderboard | Score | Explain |
|---|---|---|---|
| #4 | AI Customer Agent Platform Rank | 16.67 | Explain AI Customer Agent Platform Rank rank → |
| #4 | AI Customer Agents Brand Visibility | 14.58 | Explain AI Customer Agents Brand Visibility rank → |
| #6 | AI Customer Agents Citation Share | 4.76 | Explain AI Customer Agents Citation Share rank → |
| #3 | AI Customer Agents Engine Breadth | 3 | Explain AI Customer Agents Engine Breadth rank → |
Ranks a reviewed AI Customer Agents brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.
Some explanation inputs are unavailable Missing: comparablePriorRanking.
100% confidence · 100% component coverage · as of Jul 27, 2026, 12:00 AM UTC
All components available · 1 evidence record each
| Component | Value | Weight | Contribution |
|---|---|---|---|
| public prompt anthropic brand citation share | 0 | 0% | — |
| public prompt anthropic brand mention coverage | 12.5 | 0% | — |
| public prompt anthropic brand recommendation presence | 12.5 | 0% | — |
| public prompt brand citation share | 4.761905 | 0% | — |
| public prompt brand engine breadth | 3 | 0% | — |
| public prompt brand mention coverage | 14.583333 |
14 published observations for Cognigy, all at 100% confidence, as of Jul 27, 2026. Open a row for the source, evidence location, extraction method, and quality state.
| Metric | Value | Kind | Evidence |
|---|---|---|---|
| Gemini recommendation-prompt presencepublic-prompt-gemini-brand-recommendation-presence | 12.5percent | measured | View source
|
| #2 | AI Customer Agents Brands in OpenAI Model API Answers | 25 | Explain AI Customer Agents Brands in OpenAI Model API Answers rank → |
|---|
| #5 | AI Customer Agents Brands in Anthropic Model API Answers | 12.5 | Explain AI Customer Agents Brands in Anthropic Model API Answers rank → |
|---|
| #4 | AI Customer Agents Brands in Gemini Model API Answers | 12.5 | Explain AI Customer Agents Brands in Gemini Model API Answers rank → |
|---|
| 0% |
| — |
| public prompt brand mention share | 14 | 0% | — |
|---|
| public prompt brand recommendation presence | 16.666667 | 100% | 16.667 |
|---|
| public prompt gemini brand citation share | 14.285714 | 0% | — |
|---|
| public prompt gemini brand mention coverage | 12.5 | 0% | — |
|---|
| public prompt gemini brand recommendation presence | 12.5 | 0% | — |
|---|
| public prompt openai brand citation share | 0 | 0% | — |
|---|
| public prompt openai brand mention coverage | 18.75 | 0% | — |
|---|
| public prompt openai brand recommendation presence | 25 | 0% | — |
|---|
no_prior_published_snapshot
No component moved since the prior snapshot.
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OpenAI recommendation-prompt presencepublic-prompt-openai-brand-recommendation-presence | 25percent | measured | View source
|
|---|
| Anthropic mention coveragepublic-prompt-anthropic-brand-mention-coverage | 12.5percent | measured | View source
|
|---|
| OpenAI citation sharepublic-prompt-openai-brand-citation-share | 0percent | derived | View source
|
|---|
| Gemini mention coveragepublic-prompt-gemini-brand-mention-coverage | 12.5percent | measured | View source
|
|---|
| Anthropic recommendation-prompt presencepublic-prompt-anthropic-brand-recommendation-presence | 12.5percent | measured | View source
|
|---|
| Recommendation-prompt presencepublic-prompt-brand-recommendation-presence | 16.6667percent | measured | View source
|
|---|
| Reviewed-brand presence sharepublic-prompt-brand-mention-share | 14percent | derived | View source
|
|---|
| Citation sharepublic-prompt-brand-citation-share | 4.7619percent | derived | View source
|
|---|
| Gemini citation sharepublic-prompt-gemini-brand-citation-share | 14.2857percent | derived | View source
|
|---|
| Mention coveragepublic-prompt-brand-mention-coverage | 14.5833percent | measured | View source
|
|---|
| Engine breadthpublic-prompt-brand-engine-breadth | 3engines | measured | View source
|
|---|
| OpenAI mention coveragepublic-prompt-openai-brand-mention-coverage | 18.75percent | measured | View source
|
|---|
| Anthropic citation sharepublic-prompt-anthropic-brand-citation-share | 0percent | derived | View source
|
|---|