Comparison
Decagon vs Zendesk AI Agents
Where Decagon and Zendesk AI Agents rank on 7 published boards, and the latest sourced figure for each of 14 metrics.
Decagon
company · decagon.ai
- Boards
- 7
- Figures
- 14
- Sources
- 1
- Mean confidence
- 100%
Zendesk AI Agents
company · zendesk.com
- Boards
- 7
- Figures
- 14
- Sources
- 1
- Mean confidence
- 100%
Ranks
Where each ranks
7 published boards across the pair. The higher rank on a shared board is amber.
| Board | Decagon | Zendesk AI Agents | Ranks higher | As of |
|---|---|---|---|---|
| AI customer agents rank | #4score 12.5 | #5score 12.5 | Decagon | Sep 1, 2026 |
| AI customer agents in Anthropic model API answers | #4score 0 | #5score 0 | Decagon | Sep 1, 2026 |
| AI customer agents citation share | #8score 0 | #4score 15.79 | Zendesk AI Agents | Sep 1, 2026 |
| AI customer agents engine breadth | #4score 2 | #5score 2 | Decagon | Sep 1, 2026 |
| AI customer agents in Gemini model API answers | #4score 25 | #1score 37.5 | Zendesk AI Agents | Sep 1, 2026 |
| AI customer agents in OpenAI model API answers | #5score 12.5 | #7score 0 | Decagon | Sep 1, 2026 |
| AI customer agents presence | #3score 10.42 | #5score 8.33 | Decagon | Sep 1, 2026 |
Figures
The latest figure for each
14 sourced metrics, each with its confidence and source.
| Metric | Decagon | Zendesk AI Agents | As of |
|---|---|---|---|
| Public prompt benchmarkAnthropic citation share | 28.6%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 14.3%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Jul 27, 2026 |
| Public prompt benchmarkAnthropic mention coverage | 0%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 0%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkAnthropic recommendation-prompt presence | 0%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 0%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkCitation share | 0%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 15.8%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkEngine breadth | 2 engines100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 2 engines100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkGemini citation share | 0%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 20%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkGemini mention coverage | 12.5%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 18.8%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkGemini recommendation-prompt presence | 25%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 37.5%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkMention coverage | 10.4%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 8.3%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkOpenAI citation share | 0%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 11.1%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkOpenAI mention coverage | 18.8%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 6.3%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkOpenAI recommendation-prompt presence | 12.5%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 0%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkRecommendation-prompt presence | 12.5%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 12.5%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
| Public prompt benchmarkReviewed-brand presence share | 13.2%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | 10.5%100% confidence · Rank.ai AI Customer Agents Prompt Benchmark | Sep 1, 2026 |
See how often AI names you.
Enter your website. In about two minutes, Rank.ai asks ChatGPT, Claude and Gemini 12 questions your customers ask and grades how often they name you.
- Your grade out of 100How often AI names you, cites your site, and how high it ranks you.
- Who gets namedEvery competitor in the answers, most named first.
- The pages AI readsThe sources behind each answer.
- Three fixesWhat to fix first, with a brief for the first article.