Decagon
company · decagon.ai
- Boards
- 7
- Facts
- 14
- Sources
- 1
- Mean confidence
- 100%
Decagon VS Zendesk AI Agents
A current comparison across 7 published leaderboards and 14 source-linked metrics.
Zendesk AI Agents
company · zendesk.com
- Boards
- 7
- Facts
- 14
- Sources
- 1
- Mean confidence
- 100%
SHARED + UNIQUE LEADERBOARDS
RANK HEAD-TO-HEAD
7 published boards across the pair
| Leaderboard | Decagon | Zendesk AI Agents | Same-board read | As of |
|---|---|---|---|---|
| AI Customer Agent Platform Rank | #125 score | #216.67 score | Decagon leads | Jul 27, 2026 |
| AI Customer Agents Brands in Anthropic Model API Answers | #225 score | #325 score | Decagon leads | Jul 27, 2026 |
| AI Customer Agents Citation Share | #128.57 score | #223.81 score | Decagon leads | Jul 27, 2026 |
| AI Customer Agents Engine Breadth | #13 score | #23 score | Decagon leads | Jul 27, 2026 |
| AI Customer Agents Brands in Gemini Model API Answers | #125 score | #225 score | Decagon leads | Jul 27, 2026 |
| AI Customer Agents Brands in OpenAI Model API Answers | #125 score | #40 score | Decagon leads | Jul 27, 2026 |
| AI Customer Agents Brand Visibility | #122.92 score | #216.67 score | Decagon leads | Jul 27, 2026 |
LATEST VERIFIED BY METRIC
FACT + EVIDENCE MATRIX
14 source-linked metrics
| Metric | Decagon | Zendesk AI Agents | Evidence date |
|---|---|---|---|
| public_prompt_benchmarkAnthropic citation share | 28.57 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 14.29 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkAnthropic mention coverage | 31.25 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 25 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkAnthropic recommendation-prompt presence | 25 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 25 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkCitation share | 28.57 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 23.81 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkEngine breadth | 3 engines100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 3 engines100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkGemini citation share | 14.29 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 28.57 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkGemini mention coverage | 12.5 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 12.5 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkGemini recommendation-prompt presence | 25 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 25 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkMention coverage | 22.92 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 16.67 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkOpenAI citation share | 42.86 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 28.57 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkOpenAI mention coverage | 25 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 12.5 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkOpenAI recommendation-prompt presence | 25 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 0 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkRecommendation-prompt presence | 25 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 16.67 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |
| public_prompt_benchmarkReviewed-brand presence share | 22 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | 16 percent100% · Rank.ai AI Customer Agents Prompt Benchmark ↗ | Jul 27, 2026 |