Source page
kayako.com/blog/best-omnichannel-customer-support-platforms/
https://kayako.com/blog/best-omnichannel-customer-support-platforms/ as a canonical citation page in Rank.ai's public AI answer benchmark.
#63
Best position, on Most-cited pages in Customer Support answers
1
Board it ranks on
At a glance
What we know about kayako.com/blog/best-omnichannel-customer-support-platforms/
Its published ranks, facts, evidence and relationships in one place. A value that was not published stays blank.
- Boards
- 1
- Metrics
- 7
- Published observations
- 14
- Primary sources
- 1
Facts
The latest value of each metric
100% confidence · as of Sep 24, 2026 · Source: Rank.ai Customer Support Prompt Benchmark, grade A| Metric | Value |
|---|---|
| Best citation position | 2 positionmeasured |
| Cited answers | 1 answersmeasured |
| Cited-answer coverage | 2.08 percentderived |
| Engine breadth | 1 enginesmeasured |
| Mean citation position | 2 positionderived |
| Median citation position | 2 positionderived |
| Prompt breadth | 1 promptsmeasured |
Rankings
Where kayako.com/blog/best-omnichannel-customer-support-platforms/ ranks
Every published position, as of Sep 24, 2026 · 100% confidence.
| Rank | Board | Score | Movement | Explain |
|---|---|---|---|---|
| 63 | Most-cited pages in Customer Support answers | 2.08 | 58 ranks lost | Why this rank on Most-cited pages in Customer Support answers |
Why this rank
kayako.com/blog/best-omnichannel-customer-support-platforms/ on Most-cited pages in Customer Support answers
Snapshot of Sep 24, 2026, 12:00 AM UTC · Link to this snapshot
Some explanation inputs are unavailable. Not published: the evidence frozen with this snapshot.
Ranks privacy-safe canonical citation pages in the complete public prompt benchmark without additional provider calls.
63
Rank on this board
2.083 percent
Score
48
Answers behind the score
100% confidence · 1 of 1 components evidenced
What the score is built from
1 of 1 evidencedEvery component evidenced · 1 evidence record each
| Component | Value | Contribution |
|---|---|---|
| Page answer coverage | 2.083333 | 2.083 |
Moved down since the previous snapshot
-58 places- Position numerator5 to 2-3
- Page answer coverage4.167 to 2.083-2.083
- Position denominator2 to 1-1
- Page cited answer2 to 1-1
- Page engine breadth2 to 1-1
- Page prompt breadth2 to 1-1
- Page mean position2.5 to 2-0.5
- Page median position2.5 to 2-0.5
- Answer denominator48 to 480
- Engine denominator3 to 30
- Prompt denominator16 to 160
- Page best position2 to 20
Where each number comes from
7 public recordsCited-answer coveragePage answer coverage · observed Sep 24, 2026, 12:00 AM UTC2.083 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
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Best citation positionPage best position · observed Sep 24, 2026, 12:00 AM UTC2 position100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Cited answersPage cited answer · observed Sep 24, 2026, 12:00 AM UTC1 answers100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Engine breadthPage engine breadth · observed Sep 24, 2026, 12:00 AM UTC1 engines100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Mean citation positionPage mean position · observed Sep 24, 2026, 12:00 AM UTC2 position100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["ac56b6b4-304d-4911-be31-63e28cd32e46","fcfe2dc3-1499-4a1a-8fd3-06c8a472244e","79b781e2-9fa7-490f-b250-795d2fce44c4","41e62367-1d65-46c6-99a7-c326a2879079","c4ec53f6-9306-4937-93bf-ea663411bce6","49f4e3cc-963b-47f6-8cd8-7694d46dc2d4","e51f686c-ab96-47a5-8e2f-d54425ff3a57","e9b82831-ce33-483f-b03a-75277c7b8c30","c6608f75-f7e7-4b3f-b79b-bf9b134020f4","3589e907-6292-4ec0-9f9f-83f09691c605","56a5bca7-d80f-4cec-aa4b-a98c2ad00259","77f4b9ab-939b-4144-8fc0-a565e09bb18c","be0c30d0-0735-403b-a1cc-1effcbf95b92","c13edbf6-0d1a-4f4b-b7e9-46c30d901adf","98ae1133-47b7-43ed-a4b1-a30427ee441e","ee0a06af-6093-4a21-aa8f-ea231e0c8a06","d3d46146-a519-44d8-9ab2-b5287bc35236","66ebee7a-4260-438f-aedf-0ae350eccc30","082c2d48-42d8-4801-8e6b-b3fd0b976493","8e4354fa-1608-4c8b-a721-853b68688ae3","e96312ad-d79e-4273-8bec-e0b6832e90db","295264f4-6a6c-4b27-bd9e-e962fb6cb0b2","69fb4e20-8251-422b-aa02-cd6bd5472d95","bf505466-4494-4ee4-85d1-67bd6d2f1b8d","d876825b-39f3-4a18-8e60-f52573f0bf03","91142a64-b734-4e99-91b8-11e7277a26c1","b085e765-6045-4587-acdf-3a0bcd48e45f","f3a46434-6b16-4548-99fb-9b2d6a59fc09","585c7ff5-5e75-4ff8-b567-d1bfb4837280","93d2b84a-8538-4711-b68e-b1e2e9e4a6d5","c78ba36e-6f21-4b44-ac86-bffaefd08fcc","c2300b75-39ec-4c5c-be01-466b064e3ded","f2952421-5895-4e22-9b65-82871695d6fb","e84c6804-70c1-45f2-91c4-9d2a948725ca","897bd09d-9e52-4174-8ad7-e5386b137788","0ce8d3c9-4ee7-4dcc-9eaf-331cd0baceab","860eada8-1a18-4a0b-8780-f38395a52a45","73874a23-dc0e-4298-a7c4-0d4be4751217","5ae760d0-13a5-459d-8fff-318ea6f763af","e59b4c3f-8db4-48c0-a786-d5640990ae19","6d2b71f0-725d-4a37-b3d2-d31205e15718","12464a91-0636-4623-bb76-3f6c39c4a595","62815057-2986-44a8-953a-5b6c315ef96d","4b21ea26-de64-467c-baa6-a1889cf68f13","3e21dfa7-a7d4-4a3c-8f47-da5ff2a0e6bd","ba81a209-40d9-4704-810d-fd350ba8e560","17b3a8e3-fa16-4253-a208-d59c4b3a34cb","75601388-2b0b-4157-8673-ad251e834a2b"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Median citation positionPage median position · observed Sep 24, 2026, 12:00 AM UTC2 position100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
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Prompt breadthPage prompt breadth · observed Sep 24, 2026, 12:00 AM UTC1 prompts100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
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Evidence
Figures and their sources
The latest reading of 7 figures for kayako.com/blog/best-omnichannel-customer-support-platforms/, all at 100% confidence, read Sep 24, 2026. Open a row's source for where it was found and how it was read.
| Metric | Value | Kind | Evidence |
|---|---|---|---|
| Cited answersPeriod to Sep 25, 2026 · 2 readings | 1answers | measured | View source
|
| Engine breadthPeriod to Sep 25, 2026 · 2 readings | 1engines | measured | View source
|
| Mean citation positionPeriod to Sep 25, 2026 · 2 readings | 2position | derived | View source
|
| Prompt breadthPeriod to Sep 25, 2026 · 2 readings | 1prompts | measured | View source
|
| Best citation positionPeriod to Sep 25, 2026 · 2 readings | 2position | measured | View source
|
| Cited-answer coveragePeriod to Sep 25, 2026 · 2 readings | 2.1% | derived | View source
|
| Median citation positionPeriod to Sep 25, 2026 · 2 readings | 2position | derived | View source
|
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