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LIVE RANKINGS & DATA
Loading the latest published snapshot and its supporting evidence.
Ranks reviewed Customer Support brands by presence in Gemini's configured model API answers to the fixed public prompt cohort. This does not measure the consumer application.
| Rank | Entity | Signal | Gemini recommendation-prompt presence | Mention coverage | Mention share | Citation share | Engine breadth | OpenAI rec. presence | OpenAI coverage | Confidence | N | Change | Trend | Explain | Compare |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 01 | Zendeskcompany | 62.5% | 50% | 22.64% | 20% | 3 | 62.5% | 43.75% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 02 | Freshworks Freshdeskcompany | 37.5% | 39.58% | 17.92% | 7.5% | 3 | 62.5% | 43.75% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 03 | Intercomcompany | 37.5% | 25% | 11.32% | 5% | 3 | 12.5% | 18.75% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 04 | Kustomercompany | 37.5% | 18.75% | 8.49% | 20% | 3 | 12.5% | 12.5% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 05 | HubSpot Service Hubcompany | 37.5% | 18.75% | 8.49% | 7.5% | 2 | 37.5% | 31.25% | 100% | 8 | — | — | Analyze brandViewing why | ||
| 06 | Genesys Cloud CXcompany | 25.0% | 12.5% | 5.66% | 0% | 3 | 25% | 18.75% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 07 | Gorgiascompany | 25.0% | 8.33% | 3.77% | 5% | 3 | 12.5% | 6.25% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 08 | Talkdeskcompany | 25.0% | 8.33% | 3.77% | 0% | 2 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 09 | Salesforce Service Cloudcompany | 25.0% | 18.75% | 8.49% | 10% | 3 | 0% | 18.75% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 10 | NICE CXonecompany | 12.5% | 16.67% | 7.55% | 12.5% | 3 | 12.5% | 12.5% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 11 | ServiceNow Customer Service Managementcompany | 0.0% | 2.08% | 0.94% | 12.5% | 1 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 12 | Gladlycompany | 0.0% | 2.08% | 0.94% | 0% | 1 | 12.5% | 6.25% | 100% | 8 | — | — | Analyze brandWhy this rank |
Compare one brand with up to three competitors across the exact public prompt × engine matrix behind this leaderboard.
| Brand | Presence | Vs. primary | Selected share | Mentions | Cited answers | Owned URL signals | Engine breadth |
|---|---|---|---|---|---|---|---|
| Zendeskzendesk.com | 50.0%24/48 | BASE | 37.5% | 60 | 8 | 8 | 3/3 |
| Freshworks Freshdeskfreshworks.com | 39.6%19/48 | -10.4 pp | 29.7% | 52 | 3 | 3 | 3/3 |
| Intercomintercom.com | 25.0%12/48 | -25.0 pp | 18.8% | 40 | 1 | 2 | 3/3 |
| Salesforce Service Cloudsalesforce.com | 18.8%9/48 | -31.3 pp | 14.1% | 10 | 4 | 4 | 3/3 |
16 prompts · 48 immutable answer hashes · empty cells mean no compared brand was detected.
| Public prompt | OpenAIopenai/gpt-4o-mini | Anthropicanthropic/claude-haiku-4-5 | Geminigoogle/gemini-2.5-flash |
|---|---|---|---|
| 01 Which customer support platforms are best for an omnichannel service organization managing tickets, messaging, voice, and self-service?recommendation | ZendeskFreshworks Freshdesk · C1 | Zendesk · C1IntercomFreshworks Freshdesk | Zendesk · C1IntercomFreshworks Freshdesk |
| 02 Recommend a customer service platform with production AI agents, grounded knowledge, safe actions, human handoff, and resolution analytics.recommendation | ZendeskFreshworks Freshdesk | ZendeskIntercomFreshworks Freshdesk | Zendesk · C1 |
| 03 Which cloud contact center platforms are strongest for global voice, digital channels, routing, workforce management, QA, and compliance?recommendation | No selected brand | No selected brand | No selected brand |
| 04 Recommend a support platform for a growing SaaS company that needs email, chat, product context, a help center, automation, and reporting.recommendation | ZendeskIntercomFreshworks Freshdesk | ZendeskIntercom · C2Freshworks Freshdesk | Zendesk · C1IntercomFreshworks Freshdesk · C1 |
| 05 Which customer service tools are best for an ecommerce brand that needs order context, social messaging, returns workflows, and seasonal scale?recommendation | ZendeskFreshworks Freshdesk | ZendeskFreshworks Freshdesk | No selected brand |
| 06 Recommend a support platform with strong knowledge authoring, search, content governance, localization, and agent-assist capabilities.recommendation | Zendesk | No selected brand | No selected brand |
| 07 Which service platforms are strongest for conversation review, automated QA, coaching, workforce planning, and customer-sentiment analysis?recommendation | No selected brand | Zendesk | ZendeskSalesforce Service Cloud |
| 08 What customer support platform should a startup evaluate for fast setup, transparent cost, effective automation, and low administration overhead?recommendation | Freshworks Freshdesk | Freshworks Freshdesk | ZendeskSalesforce Service Cloud · C1IntercomFreshworks Freshdesk |
| 09 Compare customer service platforms on channels, routing, automation, AI resolution, knowledge, integrations, analytics, governance, and support.commercial | ZendeskIntercomFreshworks Freshdesk | ZendeskSalesforce Service CloudIntercomFreshworks Freshdesk | ZendeskSalesforce Service CloudFreshworks Freshdesk |
| 10 How should a buyer compare support-platform pricing across agent seats, AI resolutions, telephony, channels, usage, and premium modules?commercial | Salesforce Service Cloud · C1 | Salesforce Service Cloud · C1 | Zendesk · C1 |
| 11 Create a proof-of-concept scorecard for support platforms covering resolution rate, handle time, handoff quality, accuracy, adoption, and administration.commercial | No selected brand | Zendesk · C1 | No selected brand |
| 12 Compare customer-service AI agents on grounding, action controls, evaluation, hallucination handling, escalation, audit logs, and rollback.commercial | No selected brand | No selected brand | No selected brand |
| 13 Which criteria expose migration complexity and lock-in risk when selecting a strategic customer support platform?commercial | No selected brand | Zendesk · C1 | No selected brand |
| 14 Compare support vendors on identity, encryption, auditability, private connectivity, data residency, retention, and regulated-data controls.commercial | No selected brand | No selected brand | No selected brand |
| 15 Create a shortlist of customer service vendors for a global enterprise consolidating help desk, contact center, knowledge, and AI automation.commercial | ZendeskSalesforce Service CloudIntercomFreshworks Freshdesk | ZendeskSalesforce Service CloudIntercomFreshworks Freshdesk · C1 | Zendesk · C1IntercomFreshworks Freshdesk |
| 16 When should a company consolidate ticketing, contact center, knowledge, workforce management, QA, and AI agents on one service platform?commercial | Salesforce Service Cloud · C1 | No selected brand | No selected brand |
Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.
| Source hostname | Cited answers | Distinct URLs | Engine breadth | Best position | Evidence |
|---|---|---|---|---|---|
| kustomer.com | 8 | 3 | 3 | #1 | Open source ↗ |
| zendesk.com | 7 | 6 | 2 | #1 | Open source ↗ |
| fin.ai | 7 | 5 | 3 | #1 | Open source ↗ |
| front.com | 7 | 4 | 2 | #1 | Open source ↗ |
| reddit.com | 6 | 6 | 3 | #2 | Open source ↗ |
| bluetweak.com | 6 | 5 | 3 | #2 | Open source ↗ |
| nextiva.com | 5 | 4 | 3 | #1 | Open source ↗ |
| nice.com | 4 | 4 | 3 | #1 | Open source ↗ |
| featurebase.app | 4 | 4 | 2 | #2 | Open source ↗ |
| salesforce.com | 4 | 3 | 3 | #3 | Open source ↗ |
| asapp.com | 4 | 2 | 3 | #2 | Open source ↗ |
| cresta.com | 3 | 3 | 3 | #1 | Open source ↗ |
| gartner.com | 3 | 3 | 3 | #1 | Open source ↗ |
| usepylon.com | 3 | 3 | 2 | #1 | Open source ↗ |
| youtube.com | 3 | 3 | 1 | #1 | Open source ↗ |
| blog.hubspot.com | 3 | 3 | 2 | #2 | Open source ↗ |
| linkedin.com | 3 | 3 | 3 | #2 | Open source ↗ |
| freshworks.com | 3 | 3 | 3 | #4 | Open source ↗ |
| monday.com | 3 | 2 | 3 | #1 | Open source ↗ |
| macronetservices.com | 3 | 2 | 2 | #2 | Open source ↗ |
Ranks a reviewed Customer Support brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.
Some explanation inputs are unavailable Missing: comparablePriorRanking.
| Component | Value | Weight | Contribution | Evidence | Status |
|---|---|---|---|---|---|
| public prompt anthropic brand citation share | 0 | 0% | — | 1 | available |
| public prompt anthropic brand mention coverage | 0 | 0% | — | 1 | available |
| public prompt anthropic brand recommendation presence | 0 | 0% | — | 1 | available |
| public prompt brand citation share | 7.5 | 0% | — | 1 | available |
|---|
| public prompt brand engine breadth | 2 | 0% | — | 1 | available |
|---|
| public prompt brand mention coverage | 18.75 | 0% | — | 1 | available |
|---|
| public prompt brand mention share | 8.490566 | 0% | — | 1 | available |
|---|
| public prompt brand recommendation presence | 25 | 0% | — | 1 | available |
|---|
| public prompt gemini brand citation share | 7.142857 | 0% | — | 1 | available |
|---|
| public prompt gemini brand mention coverage | 25 | 0% | — | 1 | available |
|---|
| public prompt gemini brand recommendation presence | 37.5 | 100% | 37.5 | 1 | available |
|---|
| public prompt openai brand citation share | 20 | 0% | — | 1 | available |
|---|
| public prompt openai brand mention coverage | 31.25 | 0% | — | 1 | available |
|---|
| public prompt openai brand recommendation presence | 37.5 | 0% | — | 1 | available |
|---|
no_prior_published_snapshot
No comparable component drivers were published.
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