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LIVE RANKINGS & DATA
Loading the latest published snapshot and its supporting evidence.
Ranks reviewed Customer Support brands by the number of benchmark engines on which they appear.
| Rank | Entity | Signal | Engine breadth | Mention coverage | Mention share | Citation share | Engine breadth | OpenAI rec. presence | OpenAI coverage | Confidence | N | Change | Trend | Explain | Compare |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 01 | Zendeskcompany | 3 engines | 50% | 22.64% | 20% | 3 | 62.5% | 43.75% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 02 | Freshworks Freshdeskcompany | 3 engines | 39.58% | 17.92% | 7.5% | 3 | 62.5% | 43.75% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 03 | Intercomcompany | 3 engines | 25% | 11.32% | 5% | 3 | 12.5% | 18.75% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 04 | Kustomercompany | 3 engines | 18.75% | 8.49% | 20% | 3 | 12.5% | 12.5% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 05 | NICE CXonecompany | 3 engines | 16.67% | 7.55% | 12.5% | 3 | 12.5% | 12.5% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 06 | Genesys Cloud CXcompany | 3 engines | 12.5% | 5.66% | 0% | 3 | 25% | 18.75% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 07 | Gorgiascompany | 3 engines | 8.33% | 3.77% | 5% | 3 | 12.5% | 6.25% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 08 | Salesforce Service Cloudcompany | 3 engines | 18.75% | 8.49% | 10% | 3 | 0% | 18.75% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 09 | HubSpot Service Hubcompany | 2 engines | 18.75% | 8.49% | 7.5% | 2 | 37.5% | 31.25% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 10 | Talkdeskcompany | 2 engines | 8.33% | 3.77% | 0% | 2 | 0% | 0% | 100% | 3 | — | — | Analyze brandWhy this rank | ||
| 11 | ServiceNow Customer Service Managementcompany | 1 engines | 2.08% | 0.94% | 12.5% | 1 | 0% | 0% | 100% | 3 | — | — | Analyze brandViewing why | ||
| 12 | Gladlycompany | 1 engines | 2.08% | 0.94% | 0% | 1 | 12.5% | 6.25% | 100% | 3 | — | — | Analyze brandWhy this rank |
Compare one brand with up to three competitors across the exact public prompt × engine matrix behind this leaderboard.
| Brand | Presence | Vs. primary | Selected share | Mentions | Cited answers | Owned URL signals | Engine breadth |
|---|---|---|---|---|---|---|---|
| Zendeskzendesk.com | 50.0%24/48 | BASE | 37.5% | 60 | 8 | 8 | 3/3 |
| Freshworks Freshdeskfreshworks.com | 39.6%19/48 | -10.4 pp | 29.7% | 52 | 3 | 3 | 3/3 |
| Intercomintercom.com | 25.0%12/48 | -25.0 pp | 18.8% | 40 | 1 | 2 | 3/3 |
| Salesforce Service Cloudsalesforce.com | 18.8%9/48 | -31.3 pp | 14.1% | 10 | 4 | 4 | 3/3 |
16 prompts · 48 immutable answer hashes · empty cells mean no compared brand was detected.
| Public prompt | OpenAIopenai/gpt-4o-mini | Anthropicanthropic/claude-haiku-4-5 | Geminigoogle/gemini-2.5-flash |
|---|---|---|---|
| 01 Which customer support platforms are best for an omnichannel service organization managing tickets, messaging, voice, and self-service?recommendation | ZendeskFreshworks Freshdesk · C1 | Zendesk · C1IntercomFreshworks Freshdesk | Zendesk · C1IntercomFreshworks Freshdesk |
| 02 Recommend a customer service platform with production AI agents, grounded knowledge, safe actions, human handoff, and resolution analytics.recommendation | ZendeskFreshworks Freshdesk | ZendeskIntercomFreshworks Freshdesk | Zendesk · C1 |
| 03 Which cloud contact center platforms are strongest for global voice, digital channels, routing, workforce management, QA, and compliance?recommendation | No selected brand | No selected brand | No selected brand |
| 04 Recommend a support platform for a growing SaaS company that needs email, chat, product context, a help center, automation, and reporting.recommendation | ZendeskIntercomFreshworks Freshdesk | ZendeskIntercom · C2Freshworks Freshdesk | Zendesk · C1IntercomFreshworks Freshdesk · C1 |
| 05 Which customer service tools are best for an ecommerce brand that needs order context, social messaging, returns workflows, and seasonal scale?recommendation | ZendeskFreshworks Freshdesk | ZendeskFreshworks Freshdesk | No selected brand |
| 06 Recommend a support platform with strong knowledge authoring, search, content governance, localization, and agent-assist capabilities.recommendation | Zendesk | No selected brand | No selected brand |
| 07 Which service platforms are strongest for conversation review, automated QA, coaching, workforce planning, and customer-sentiment analysis?recommendation | No selected brand | Zendesk | ZendeskSalesforce Service Cloud |
| 08 What customer support platform should a startup evaluate for fast setup, transparent cost, effective automation, and low administration overhead?recommendation | Freshworks Freshdesk | Freshworks Freshdesk | ZendeskSalesforce Service Cloud · C1IntercomFreshworks Freshdesk |
| 09 Compare customer service platforms on channels, routing, automation, AI resolution, knowledge, integrations, analytics, governance, and support.commercial | ZendeskIntercomFreshworks Freshdesk | ZendeskSalesforce Service CloudIntercomFreshworks Freshdesk | ZendeskSalesforce Service CloudFreshworks Freshdesk |
| 10 How should a buyer compare support-platform pricing across agent seats, AI resolutions, telephony, channels, usage, and premium modules?commercial | Salesforce Service Cloud · C1 | Salesforce Service Cloud · C1 | Zendesk · C1 |
| 11 Create a proof-of-concept scorecard for support platforms covering resolution rate, handle time, handoff quality, accuracy, adoption, and administration.commercial | No selected brand | Zendesk · C1 | No selected brand |
| 12 Compare customer-service AI agents on grounding, action controls, evaluation, hallucination handling, escalation, audit logs, and rollback.commercial | No selected brand | No selected brand | No selected brand |
| 13 Which criteria expose migration complexity and lock-in risk when selecting a strategic customer support platform?commercial | No selected brand | Zendesk · C1 | No selected brand |
| 14 Compare support vendors on identity, encryption, auditability, private connectivity, data residency, retention, and regulated-data controls.commercial | No selected brand | No selected brand | No selected brand |
| 15 Create a shortlist of customer service vendors for a global enterprise consolidating help desk, contact center, knowledge, and AI automation.commercial | ZendeskSalesforce Service CloudIntercomFreshworks Freshdesk | ZendeskSalesforce Service CloudIntercomFreshworks Freshdesk · C1 | Zendesk · C1IntercomFreshworks Freshdesk |
| 16 When should a company consolidate ticketing, contact center, knowledge, workforce management, QA, and AI agents on one service platform?commercial | Salesforce Service Cloud · C1 | No selected brand | No selected brand |
Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.
| Source hostname | Cited answers | Distinct URLs | Engine breadth | Best position | Evidence |
|---|---|---|---|---|---|
| kustomer.com | 8 | 3 | 3 | #1 | Open source ↗ |
| zendesk.com | 7 | 6 | 2 | #1 | Open source ↗ |
| fin.ai | 7 | 5 | 3 | #1 | Open source ↗ |
| front.com | 7 | 4 | 2 | #1 | Open source ↗ |
| reddit.com | 6 | 6 | 3 | #2 | Open source ↗ |
| bluetweak.com | 6 | 5 | 3 | #2 | Open source ↗ |
| nextiva.com | 5 | 4 | 3 | #1 | Open source ↗ |
| nice.com | 4 | 4 | 3 | #1 | Open source ↗ |
| featurebase.app | 4 | 4 | 2 | #2 | Open source ↗ |
| salesforce.com | 4 | 3 | 3 | #3 | Open source ↗ |
| asapp.com | 4 | 2 | 3 | #2 | Open source ↗ |
| cresta.com | 3 | 3 | 3 | #1 | Open source ↗ |
| gartner.com | 3 | 3 | 3 | #1 | Open source ↗ |
| usepylon.com | 3 | 3 | 2 | #1 | Open source ↗ |
| youtube.com | 3 | 3 | 1 | #1 | Open source ↗ |
| blog.hubspot.com | 3 | 3 | 2 | #2 | Open source ↗ |
| linkedin.com | 3 | 3 | 3 | #2 | Open source ↗ |
| freshworks.com | 3 | 3 | 3 | #4 | Open source ↗ |
| monday.com | 3 | 2 | 3 | #1 | Open source ↗ |
| macronetservices.com | 3 | 2 | 2 | #2 | Open source ↗ |
Ranks a reviewed Customer Support brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.
Some explanation inputs are unavailable Missing: comparablePriorRanking.
| Component | Value | Weight | Contribution | Evidence | Status |
|---|---|---|---|---|---|
| public prompt anthropic brand citation share | 31.25 | 0% | — | 1 | available |
| public prompt anthropic brand mention coverage | 6.25 | 0% | — | 1 | available |
| public prompt anthropic brand recommendation presence | 12.5 | 0% | — | 1 | available |
| public prompt brand citation share | 12.5 | 0% | — | 1 | available |
|---|
| public prompt brand engine breadth | 1 | 100% | 1 | 1 | available |
|---|
| public prompt brand mention coverage | 2.083333 | 0% | — | 1 | available |
|---|
| public prompt brand mention share | 0.943396 | 0% | — | 1 | available |
|---|
| public prompt brand recommendation presence | 4.166667 | 0% | — | 1 | available |
|---|
| public prompt gemini brand citation share | 0 | 0% | — | 1 | available |
|---|
| public prompt gemini brand mention coverage | 0 | 0% | — | 1 | available |
|---|
| public prompt gemini brand recommendation presence | 0 | 0% | — | 1 | available |
|---|
| public prompt openai brand citation share | 0 | 0% | — | 1 | available |
|---|
| public prompt openai brand mention coverage | 0 | 0% | — | 1 | available |
|---|
| public prompt openai brand recommendation presence | 0 | 0% | — | 1 | available |
|---|
no_prior_published_snapshot
No comparable component drivers were published.
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