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LIVE RANKINGS & DATA
Loading the latest published snapshot and its supporting evidence.
Ranks AI Customer Agents prompts by how differently the configured engines surface the reviewed brand universe.
Compare one brand with up to three competitors across the exact public prompt × engine matrix behind this leaderboard.
| Brand | Presence | Vs. primary | Selected share | Mentions | Cited answers | Owned URL signals | Engine breadth |
|---|---|---|---|---|---|---|---|
| Zendesk AI Agentszendesk.com | 16.7%8/48 | 0.0 pp | 29.6% | 6 | 5 | 5 | 3/3 |
| Intercom Finintercom.com | 16.7%8/48 | BASE | 29.6% | 32 | 1 | 1 | 2/3 |
| Salesforce Agentforcesalesforce.com | 14.6%7/48 | -2.1 pp | 25.9% | 5 | 4 | 4 | 1/3 |
| Sierrasierra.ai | 8.3%4/48 | -8.3 pp | 14.8% | 11 | 0 | 0 | 2/3 |
16 prompts · 48 immutable answer hashes · empty cells mean no compared brand was detected.
| Public prompt | OpenAIopenai/gpt-4o-mini | Anthropicanthropic/claude-haiku-4-5 | Geminigoogle/gemini-2.5-flash |
|---|---|---|---|
| 01 Which AI customer service agent platforms are best for resolving requests accurately, taking safe actions, and handing off to people?recommendation | No selected brand | Zendesk AI Agents · C1 | Sierra |
| 02 Recommend an AI customer service agent for a global enterprise that needs governance, permissions, auditability, reliability, and support.recommendation | No selected brand | Salesforce Agentforce | No selected brand |
| 03 Which AI support agent is strongest for a software company using product context, account data, technical documentation, and human escalation?recommendation | No selected brand | Intercom FinZendesk AI Agents | No selected brand |
| 04 Recommend an AI customer service agent for ecommerce that can answer questions and safely handle orders, returns, refunds, and exchanges.recommendation | Intercom Fin · C1 | Intercom FinSalesforce Agentforce · C1 | No selected brand |
| 05 Which AI customer agent platforms are best for high-volume voice and digital contact centers with routing, quality, and workforce workflows?recommendation | No selected brand | No selected brand | Sierra |
| 06 Recommend an AI service agent for a regulated business that needs grounded answers, approved actions, privacy controls, and complete audit logs.recommendation | No selected brand | No selected brand | No selected brand |
| 07 Which AI customer service agents are strongest for multi-step requests that require identity checks, system actions, exceptions, and approvals?recommendation | No selected brand | No selected brand | Zendesk AI Agents · C1 |
| 08 Recommend an AI customer agent for multilingual service across chat, email, messaging, and voice with consistent policy and escalation.recommendation | No selected brand | Intercom Fin | Zendesk AI Agents · C1 |
| 09 Compare AI customer agent platforms on resolution quality, grounding, actions, channels, integrations, safety, analytics, governance, and price.commercial | No selected brand | Intercom Fin | No selected brand |
| 10 Create a reproducible AI customer agent benchmark covering resolution, accuracy, policy compliance, actions, escalation, latency, and customer effort.commercial | No selected brand | No selected brand | No selected brand |
| 11 Design a safety test for AI customer agents using prompt injection, sensitive data, unauthorized actions, uncertainty, rollback, and escalation.commercial | No selected brand | Salesforce Agentforce · C1 | No selected brand |
| 12 Compare AI customer agents on knowledge ingestion, freshness, citations, permissions, conflicting sources, structured facts, and answer controls.commercial | Zendesk AI Agents · C1 | Intercom FinSalesforce Agentforce | No selected brand |
| 13 Compare AI customer agents on help desk, CRM, commerce, identity, billing, order, product, telephony, workflow, and custom API integrations.commercial | No selected brand | Intercom FinZendesk AI AgentsSalesforce Agentforce · C1Sierra | No selected brand |
| 14 How should a buyer compare AI customer agent pricing across resolutions, conversations, minutes, actions, models, implementation, and support?commercial | Zendesk AI Agents · C1 | Intercom FinZendesk AI AgentsSalesforce Agentforce | No selected brand |
| 15 Which criteria expose knowledge, workflow, action, evaluation, transcript, integration, model, export, and pricing lock-in in an AI customer agent?commercial | No selected brand | No selected brand | No selected brand |
| 16 Create a shortlist of AI customer agent vendors for a global company standardizing safe autonomous service across brands, regions, and channels.commercial | No selected brand | Salesforce Agentforce · C1 | Sierra |
Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.
| Source hostname | Cited answers | Distinct URLs | Engine breadth | Best position | Evidence |
|---|---|---|---|---|---|
| fin.ai | 22 | 13 | 3 | #1 | Open source ↗ |
| kore.ai | 11 | 11 | 3 | #1 | Open source ↗ |
| usefini.com | 8 | 8 | 3 | #2 | Open source ↗ |
| reddit.com | 7 | 7 | 2 | #1 | Open source ↗ |
| nice.com | 6 | 8 | 3 | #1 | Open source ↗ |
| retellai.com | 6 | 5 | 3 | #2 | Open source ↗ |
| decagon.ai | 6 | 2 | 3 | #1 | Open source ↗ |
| asapp.com | 6 | 2 | 3 | #3 | Open source ↗ |
| zendesk.com | 5 | 5 | 3 | #1 | Open source ↗ |
| linkedin.com | 4 | 4 | 3 | #1 | Open source ↗ |
| youtube.com | 4 | 4 | 2 | #4 | Open source ↗ |
| salesforce.com | 4 | 3 | 1 | #1 | Open source ↗ |
| ada.cx | 4 | 3 | 2 | #2 | Open source ↗ |
| helpshift.com | 4 | 1 | 1 | #3 | Open source ↗ |
| assembled.com | 3 | 3 | 2 | #1 | Open source ↗ |
| learn.microsoft.com | 3 | 3 | 2 | #1 | Open source ↗ |
| medium.com | 3 | 3 | 2 | #1 | Open source ↗ |
| bluetweak.com | 3 | 3 | 2 | #4 | Open source ↗ |
| domo.com | 3 | 3 | 3 | #4 | Open source ↗ |
| ibm.com | 3 | 2 | 2 | #1 | Open source ↗ |
Derives prompt-level brand leaders, cross-engine brand-set disagreement, and leading-brand owned-citation opportunity from the complete public Rank.ai benchmark cohort.
Some explanation inputs are unavailable Missing: comparablePriorRanking.
| Component | Value | Weight | Contribution | Evidence | Status |
|---|---|---|---|---|---|
| public prompt brand presence events | 5 | 0% | — | 1 | available |
| public prompt citation urls | 19 | 0% | — | 1 | available |
| public prompt distinct reviewed brands |
|---|
| 4 |
| 0% |
| — |
| 1 |
| available |
| public prompt engine disagreement | 91.666667 | 100% | 91.667 | 1 | available |
|---|
| public prompt leading brand consensus | 66.666667 | 0% | — | 1 | available |
|---|
| public prompt leading brand owned citation coverage | 66.666667 | 0% | — | 1 | available |
|---|
| public prompt leading brand owned citation gap | 0 | 0% | — | 1 | available |
|---|
no_prior_published_snapshot
No comparable component drivers were published.
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