Reviewed vendors ranked by the share of all the category's answers that name or cite them.
Customer support
Customer support platform rank
12 companies ranked by how often answers to recommendation questions name or cite them.
54.2%
Zendesk ranks first
Recommendation prompt presence
12
Companies ranked
Aug 16
Snapshot recorded
2026 · Rotating schedule
24
Answers behind each row
From the OpenAI, Anthropic and Google model APIs
All 12 companies by recommendation prompt presence
Zendesk leads at 54.2%; the middle of the board sits at 14.6%.
- Ahead of second place
- 25%
- Held by the top three
- 49%
- Middle of the board
- 14.6%
- Below half the leader
- 10 of 12
Rank, name and recommendation prompt presenceMiddle 14.6%
- 1Zendesk54.2%
- 2HubSpot Service Hub29.2%
- 3Freshworks Freshdesk25.0%
- 4Intercom25.0%
- 5Salesforce Service Cloud20.8%
- 6Gorgias16.7%
- 7NICE CXone12.5%
- 8Talkdesk12.5%
- 9Kustomer8.3%
- 10Gladly8.3%
- 11Genesys Cloud CX8.3%
- 12ServiceNow Customer Service Management0.0%
engines: 2 on 11 of 12 rows · 24 checks behind each row · 100% confidence across rows.
| Rank | Name | Recommendation prompt presence | Mention coverage | Share of names | Cited as source | Change | Why |
|---|---|---|---|---|---|---|---|
| 01 | Zendesk | 54.2% | 37.5% · 18 / 48 | 26.47% · 18 / 68 | 32% · 8 / 25 | This rankMy rank | |
| 02 | HubSpot Service Hub | 29.2% | 14.58% · 7 / 48 | 10.29% · 7 / 68 | 8% · 2 / 25 | 3 | This rankMy rank |
| 03 | Freshworks Freshdesk | 25.0% | 18.75% · 9 / 48 | 13.24% · 9 / 68 | 4% · 1 / 25 | 1 | This rankMy rank |
| 04 | Intercom | 25.0% | 14.58% · 7 / 48 | 10.29% · 7 / 68 | 4% · 1 / 25 | 1 | This rankMy rank |
| 05 | Salesforce Service Cloud | 20.8% | 12.5% · 6 / 48 | 8.82% · 6 / 68 | 8% · 2 / 25 | 5 | This rankMy rank |
| 06 | Gorgias | 16.7% | 8.33% · 4 / 48 | 5.88% · 4 / 68 | 12% · 3 / 25 | 2 | This rankMy rank |
| 07 | NICE CXone | 12.5% | 12.5% · 6 / 48 | 8.82% · 6 / 68 | 20% · 5 / 25 | 1 | This rankMy rank |
| 08 | Talkdesk | 12.5% | 8.33% · 4 / 48 | 5.88% · 4 / 68 | 0% · 0 / 25 | 1 | ShowingMy rank |
| 09 | Kustomer | 8.3% | 6.25% · 3 / 48 | 4.41% · 3 / 68 | 8% · 2 / 25 | 5 | This rankMy rank |
| 10 | Gladly | 8.3% | 4.17% · 2 / 48 | 2.94% · 2 / 68 | 4% · 1 / 25 | 2 | This rankMy rank |
| 11 | Genesys Cloud CX | 8.3% | 4.17% · 2 / 48 | 2.94% · 2 / 68 | 0% · 0 / 25 | 4 | This rankMy rank |
| 12 | ServiceNow Customer Service Management | 0.0% | 0% · 0 / 48 | 0% · 0 / 68 | 0% · 0 / 25 | 1 | This rankMy rank |
Why this rank
Talkdesk on Customer Support Platform Rank
Snapshot of Aug 16, 2026, 12:00 AM UTC · Link to this snapshot
Ranks a reviewed Customer Support brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.
8
Rank on this board
12.5 percent
Score
24
Answers behind the score
100% confidence · 1 of 1 components evidenced
What the score is built from
1 of 1 evidencedEvery component evidenced · 1 evidence record each
| Component | Value | Contribution |
|---|---|---|
| Recommendation presence | 12.5 | 12.5 |
Moved up since the previous snapshot
+1 places- Anthropic brand recommendation presence25 to 0-25
- Anthropic brand mention coverage12.5 to 0-12.5
- OpenAI brand mention coverage0 to 12.5+12.5
- OpenAI brand recommendation presence0 to 12.5+12.5
- Recommendation presence16.667 to 12.5-4.167
- Mention share3.774 to 5.882+2.109
- Citation share0 to 00
- Engine breadth2 to 20
- Mention coverage8.333 to 8.3330
- Gemini brand citation share0 to 00
- Gemini brand mention coverage12.5 to 12.50
- Gemini brand recommendation presence25 to 250
- OpenAI brand citation share0 to 00
Where each number comes from
13 public recordsAnthropic mention coverageAnthropic brand mention coverage · observed Aug 16, 2026, 12:00 AM UTC0 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Anthropic recommendation-prompt presenceAnthropic brand recommendation presence · observed Aug 16, 2026, 12:00 AM UTC0 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Citation shareCitation share · observed Aug 16, 2026, 12:00 AM UTC0 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Engine breadthEngine breadth · observed Aug 16, 2026, 12:00 AM UTC2 engines100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Mention coverageMention coverage · observed Aug 16, 2026, 12:00 AM UTC8.333 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Reviewed-brand presence shareMention share · observed Aug 16, 2026, 12:00 AM UTC5.882 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Recommendation-prompt presenceRecommendation presence · observed Aug 16, 2026, 12:00 AM UTC12.5 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Gemini citation shareGemini brand citation share · observed Aug 16, 2026, 12:00 AM UTC0 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Gemini mention coverageGemini brand mention coverage · observed Aug 16, 2026, 12:00 AM UTC12.5 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
Gemini recommendation-prompt presenceGemini brand recommendation presence · observed Aug 16, 2026, 12:00 AM UTC25 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
OpenAI citation shareOpenAI brand citation share · observed Aug 16, 2026, 12:00 AM UTC0 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
{"corpusVersion":"customer-support-platforms-2026-07-27","runArtifactIds":["555d668d-d7b2-43c2-8c65-1a1c23db3d13","1453f57a-ab3e-4d22-9b1f-0eccb9f412e6","77be95b2-a1ad-4795-ba1b-6f19f2ffd4ba","473f7146-c93d-42ee-a858-4848e23df2f7","c9f9f836-50b0-489b-9e4d-6b0dcca8a69a","94e6e28b-6c1d-4808-917e-0ec7942300be","50314ff0-1c6f-46d7-8ecd-cc00c9ff1a81","445a288d-a727-454e-bd8f-421ec080cf2d","97855fcb-2a10-498f-866a-3bc4cb84c786","427ecb9c-2b9d-4bf8-9a71-fd1679a21518","2de00b5c-e9b7-4dab-8260-d9b4f75d6d8c","21aab771-66eb-48d5-a7dc-eb23fe68d42f","cc5ff13e-b0c7-447b-8ad5-e89a25ff2fbc","fba611e8-2ad2-43bf-9236-bb42a709e1e3","ba2b3c98-c41c-4d32-9df6-2283a0a37a54","541163cb-d171-489e-8386-974a0b5cea1a","26885a01-c5f5-4b10-b206-43a3405a2f5e","343988c3-52fe-440d-a1e2-3cf233bc1f76","99898789-3477-4b8e-8b4e-f164c9c668fa","4893d466-181f-423c-a08f-6fe6ce492188","e83d2083-cd24-4810-a679-f38f598f9bf2","04b547af-a0d7-423e-b14f-a71540ea3f75","1a2be2b1-89bb-4132-bd27-a75fb7a50795","b1f5929e-d915-4ee0-b921-e4fe6734adc9","7d0ea608-b12e-4b3b-ab5a-bfb0f97cd98c","2d63f5c1-c2de-43f7-b19b-ef2dfc6aa1eb","60064233-7d5f-4600-9024-339674e41950","a61210f5-a0cb-4b4a-b272-072a5e433daa","2398a646-b659-4ebc-a1b7-2663f91f2eca","bff707f2-2059-4bc3-a5e8-75447eb98186","360b40c6-d08b-4d3a-ba27-1c0bfe772de9","b0dcf82d-ff80-4758-a404-053a9a6c5005","b021abbe-3580-457f-82aa-705325767560","a7878297-cb3f-499d-9ea3-ae7aa74229c7","1190ec24-4a46-4602-8bec-b215f812366d","9b4d8342-3b4d-4f33-9744-5d8d87537371","2257cb87-efc2-456e-ad31-20413570abbc","02747006-7bf1-44f2-8716-31262e22b6c7","44d18e07-50d4-45ac-a445-39c989612ded","72157116-3692-4757-9460-3a70ca8c9fa3","176503ee-0115-44dc-9a15-cc7ca44751c8","f33a7377-f8a2-4040-b0bd-973bc489f245","f8e1367b-be2c-42aa-b2f9-f6639d69d70a","5c553293-a3f1-490e-9018-a3d466c25fba","42f47d1d-1e6c-4bf8-a7e9-ce9447850234","a25142af-0ea0-403e-b2f6-e01fe4f13a8a","aa10102a-d7c4-4a1c-9b2a-8ca8f1b89c5d","512b6200-eab3-45b5-9b15-b99ce5950a17"],"benchmarkVersion":"4-customer-support-platforms-2026-07-27-models-64232fd32583","providerMatrixVersion":"64232fd32583"}
OpenAI mention coverageOpenAI brand mention coverage · observed Aug 16, 2026, 12:00 AM UTC12.5 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
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OpenAI recommendation-prompt presenceOpenAI brand recommendation presence · observed Aug 16, 2026, 12:00 AM UTC12.5 percent100% confidence
- Source
- Rank.ai Customer Support Prompt Benchmark
- Grade
- A
- Freshness
- fresh
- Locator
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More in Customer support
Help desks, contact centers, and AI-native customer service platforms ranked across a fixed buying corpus.
Reviewed vendors ranked by their share of the citations that point to vendor websites.
Reviewed vendors ranked by how many of the three model APIs name or cite them.
See how often AI names you.
Enter your website. In about two minutes, Rank.ai asks ChatGPT, Claude and Gemini 12 questions your customers ask and grades how often they name you.
- Your grade out of 100How often AI names you, cites your site, and how high it ranks you.
- Who gets namedEvery competitor in the answers, most named first.
- The pages AI readsThe sources behind each answer.
- Three fixesWhat to fix first, with a brief for the first article.