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CRM Platforms Citation Share

Ranks reviewed CRM Platforms brands by their share of answer-level citations to reviewed brand domains.

Coverage: 16 entities
Confidence: 100%
Freshness: current
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Watching publication Jul 27, 2026

LEADERBOARD

Current rankings

Metric: Citation share

Find in tableEntity typeMovementConfidenceEvidence NRank rangeColumnsSort rowsAnswer providerBrand signal

16of 16 rows

CRM Platforms Citation Share current rankings
Rank	Entity	Citation share	Mention coverage	Mention share	Citation share	Engine breadth	OpenAI rec. presence	OpenAI coverage	Confidence	N	Change	Trend	Explain
01	HubSpotcompany	24.2%	63.89%	22.77%	24.24%	3	100%	83.33%	100%	33	—	—	Analyze brand Why this rank
02	Pipedrivecompany	24.2%	36.11%	12.87%	24.24%	3	50%	50%	100%	33	—	—	Analyze brand Why this rank
03	monday CRMcompany	12.1%	11.11%	3.96%	12.12%	2	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
04	Attiocompany	9.1%	8.33%	2.97%	9.09%	3	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
05	Creatiocompany	9.1%	8.33%	2.97%	9.09%	2	25%	16.67%	100%	33	—	—	Analyze brand Why this rank
06	Salesforcecompany	6.1%	52.78%	18.81%	6.06%	3	75%	66.67%	100%	33	—	—	Analyze brand Why this rank
07	Zoho CRMcompany	6.1%	36.11%	12.87%	6.06%	3	75%	66.67%	100%	33	—	—	Analyze brand Why this rank
08	Nutshellcompany	6.1%	5.56%	1.98%	6.06%	2	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
09	Insightlycompany	3.0%	8.33%	2.97%	3.03%	2	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
10	Microsoft Dynamics 365company	0.0%	30.56%	10.89%	0%	3	37.5%	41.67%	100%	33	—	—	Analyze brand Why this rank
11	Freshsalescompany	0.0%	11.11%	3.96%	0%	2	37.5%	25%	100%	33	—	—	Analyze brand Why this rank
12	Coppercompany	0.0%	2.78%	0.99%	0%	1	0%	0%	100%	33	—	—	Analyze brand Why this rank
13	Oracle Salescompany	0.0%	2.78%	0.99%	0%	1	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
14	SAP Sales Cloudcompany	0.0%	2.78%	0.99%	0%	1	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
15	Closecompany	0.0%	0%	0%	0%	0	0%	0%	100%	33	—	—	Analyze brand Why this rank
16	SugarCRMcompany	0.0%	0%	0%	0%	0	0%	0%	100%	33	—	—	Analyze brand Why this rank

CRM Platforms Citation Share current rankings
Rank	Entity	Citation share	Mention coverage	Mention share	Citation share	Engine breadth	OpenAI rec. presence	OpenAI coverage	Confidence	N	Change	Trend	Explain
01	HubSpotcompany	24.2%	63.89%	22.77%	24.24%	3	100%	83.33%	100%	33	—	—	Analyze brand Why this rank
02	Pipedrivecompany	24.2%	36.11%	12.87%	24.24%	3	50%	50%	100%	33	—	—	Analyze brand Why this rank
03	monday CRMcompany	12.1%	11.11%	3.96%	12.12%	2	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
04	Attiocompany	9.1%	8.33%	2.97%	9.09%	3	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
05	Creatiocompany	9.1%	8.33%	2.97%	9.09%	2	25%	16.67%	100%	33	—	—	Analyze brand Why this rank
06	Salesforcecompany	6.1%	52.78%	18.81%	6.06%	3	75%	66.67%	100%	33	—	—	Analyze brand Why this rank
07	Zoho CRMcompany	6.1%	36.11%	12.87%	6.06%	3	75%	66.67%	100%	33	—	—	Analyze brand Why this rank
08	Nutshellcompany	6.1%	5.56%	1.98%	6.06%	2	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
09	Insightlycompany	3.0%	8.33%	2.97%	3.03%	2	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
10	Microsoft Dynamics 365company	0.0%	30.56%	10.89%	0%	3	37.5%	41.67%	100%	33	—	—	Analyze brand Why this rank
11	Freshsalescompany	0.0%	11.11%	3.96%	0%	2	37.5%	25%	100%	33	—	—	Analyze brand Why this rank
12	Coppercompany	0.0%	2.78%	0.99%	0%	1	0%	0%	100%	33	—	—	Analyze brand Why this rank
13	Oracle Salescompany	0.0%	2.78%	0.99%	0%	1	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
14	SAP Sales Cloudcompany	0.0%	2.78%	0.99%	0%	1	12.5%	8.33%	100%	33	—	—	Analyze brand Why this rank
15	Closecompany	0.0%	0%	0%	0%	0	0%	0%	100%	33	—	—	Analyze brand Why this rank
16	SugarCRMcompany	0.0%	0%	0%	0%	0	0%	0%	100%	33	—	—	Analyze brand Why this rank

Primary brandPrompt intentAnswer enginePrompt contains

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Answer presence52.8%19/36 filtered answers mention or cite Salesforce

Selected-set share35.2%Share of answer-presences among the compared brands, not market share

Owned citation answers12 answer-level URL signals on reviewed owned domains

Engine breadth3/3Engines with at least one observed presence

Filtered competitive answer-presence comparison
Brand	Presence	Vs. primary	Selected share	Mentions	Cited answers	Owned URL signals	Engine breadth
HubSpothubspot.com	63.9%23/36	+11.1 pp	42.6%	67	6	8	3/3
Salesforcesalesforce.com	52.8%19/36	BASE	35.2%	84	1	2	3/3
Microsoft Dynamics 365microsoft.com	30.6%11/36	-22.2 pp	20.4%	21	0	0	3/3
Oracle Salesoracle.com	2.8%1/36	-50.0 pp	1.9%	1	0	0	1/3

ANSWER-LEVEL OBSERVATIONS

Prompt × engine matrix

12 prompts · 36 immutable answer hashes · empty cells mean no compared brand was detected.

Brand presence by public prompt and answer engine
Public prompt	OpenAIopenai/gpt-4o-mini	Anthropicanthropic/claude-haiku-4-5	Geminigoogle/gemini-2.5-flash
01 Which CRM platforms are best for a global enterprise that needs complex sales processes, customization, governance, and analytics?recommendation	SalesforceMicrosoft Dynamics 365HubSpotOracle Sales 7 source URLs`da44105c`	SalesforceMicrosoft Dynamics 365 8 source URLs`55731565`	SalesforceMicrosoft Dynamics 365HubSpot 8 source URLs`8f8ea43a`
02 Recommend a CRM for a small business that needs quick setup, sales pipeline management, email integration, automation, and clear pricing.recommendation	HubSpot 7 source URLs`1d1590cb`	HubSpot 5 source URLs`43013b30`	HubSpot · C1 8 source URLs`fa525281`
03 Which customer platform best unifies sales, marketing, service, commerce, and customer data without excessive integration work?recommendation	SalesforceMicrosoft Dynamics 365HubSpot 6 source URLs`edac6d78`	SalesforceMicrosoft Dynamics 365HubSpot 6 source URLs`6d8e4df0`	No selected brand 7 source URLs`a3c2f0ad`
04 Recommend a CRM with useful AI agents for prospecting, data entry, pipeline prioritization, forecasting, and seller follow-up.recommendation	SalesforceHubSpot 3 source URLs`5e50215f`	SalesforceHubSpot 6 source URLs`b6360cf4`	SalesforceHubSpot 8 source URLs`0276180e`
05 Which CRM is best for building custom objects, approvals, automations, and industry workflows with low-code or no-code tools?recommendation	SalesforceHubSpot 6 source URLs`ea05ccec`	Salesforce · C2HubSpot 9 source URLs`9173f499`	No selected brand 8 source URLs`a66b1950`
06 Recommend a CRM for accurate pipeline inspection, revenue forecasting, conversation intelligence, and sales-manager coaching.recommendation	SalesforceHubSpot 6 source URLs`d5ea883d`	Salesforce 4 source URLs`a551920e`	No selected brand 2 source URLs`210c6757`
07 What CRM should a product-led startup use for flexible data modeling, relationship tracking, enrichment, and modern team collaboration?recommendation	HubSpot 5 source URLs`15259315`	No selected brand 7 source URLs`4a26dc40`	HubSpot · C1 9 source URLs`adf64b7e`
08 Which CRM platforms have the strongest everyday integration with email, calendars, documents, meetings, and collaboration suites?recommendation	SalesforceMicrosoft Dynamics 365HubSpot · C1 4 source URLs`97b7eeae`	SalesforceMicrosoft Dynamics 365HubSpot 8 source URLs`e0c90ebc`	SalesforceMicrosoft Dynamics 365HubSpot · C1 8 source URLs`9f046187`
09 Compare CRM platforms on usability, customization, automation, AI, reporting, ecosystem depth, administration, and total cost.commercial	SalesforceMicrosoft Dynamics 365HubSpot 9 source URLs`f3cf0b33`	SalesforceMicrosoft Dynamics 365HubSpot · C3 8 source URLs`4824c051`	No selected brand 0 source URLs`11898f92`
10 How should a buyer compare CRM pricing across seat tiers, add-ons, data products, implementation, storage, support, and partner costs?commercial	No selected brand 8 source URLs`8b638f69`	No selected brand 2 source URLs`dc88b8bc`	No selected brand 7 source URLs`ff2b854f`
11 Create a proof-of-concept scorecard for CRM platforms using real lead, opportunity, forecasting, automation, reporting, and migration tasks.commercial	SalesforceMicrosoft Dynamics 365HubSpot · C1 4 source URLs`10f95b8d`	SalesforceHubSpot 4 source URLs`19d3a7b2`	HubSpot 0 source URLs`5cf0990f`
12 Which criteria expose CRM migration complexity, data portability, customization debt, ecosystem dependence, and vendor lock-in?commercial	No selected brand 7 source URLs`e596dddb`	No selected brand 5 source URLs`a144abc0`	No selected brand 8 source URLs`cd183e09`

STRUCTURED CITATION LEDGER

Sources shaping this filtered view

Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.

Validated citation sources in filtered answers
Source hostname	Cited answers	Distinct URLs	Engine breadth	Best position	Evidence
youtube.com	10	9	3	#2	Open source ↗
zeeg.me	5	4	3	#3	Open source ↗
pipedrive.com	4	5	2	#1	Open source ↗
blog.salesflare.com	4	3	3	#1	Open source ↗
blog.hubspot.com	4	3	3	#3	Open source ↗
monday.com	4	3	2	#3	Open source ↗
creatio.com	3	3	2	#1	Open source ↗
forbes.com	3	3	2	#2	Open source ↗
fayedigital.com	3	2	2	#1	Open source ↗
hubspot.com	3	2	2	#1	Open source ↗
fitsmallbusiness.com	3	2	2	#2	Open source ↗
expertmarket.com	3	1	2	#1	Open source ↗
gurussolutions.com	3	1	1	#1	Open source ↗
g2.com	3	1	1	#2	Open source ↗
clari.com	2	5	2	#1	Open source ↗
gong.io	2	4	2	#1	Open source ↗
folk.app	2	2	2	#1	Open source ↗
skyvia.com	2	2	2	#1	Open source ↗
ventureharbour.com	2	2	2	#1	Open source ↗
zoho.com	2	2	2	#1	Open source ↗

PUBLIC-BENCHMARK PRIVACY BOUNDARY

This report contains only code-reviewed public prompts, deterministic brand counts, answer hashes, and validated structured citation URLs. Full model answers are neither stored nor published here. No customer, organization, or private tracked-prompt data is included.

crm-platforms-2026-07-27 / 4-crm-platforms-2026-07-27-models-64232fd32583

CRM Platforms Citation Share

Current rankings

Brand vs. market

Prompt × engine matrix

Sources shaping this filtered view

Brand vs. market

Prompt × engine matrix

Sources shaping this filtered view