BUYER PROMPT / PUBLISHED EVIDENCE
Create a proof-of-concept scorecard for support platforms covering resolution rate, handle time, handoff quality, accuracy, adoption, and administration.
An exact prompt-level view of which reviewed brands surfaced and which public URLs the configured AI models cited. No answer text or tenant data is published.
- Intent
- commercial
- Model providers
- 3
- Categories
- 1
- Last observed
- Jul 27, 2026, 12:00 AM UTC
COMPETITIVE OUTCOME
Brands surfaced
Ordered by provider breadth, then total mentions and owned-domain citations. A mention is not an endorsement or a position claim.
| # | Brand | Category | Providers | Mentions | Owned citations | Provider evidence |
|---|---|---|---|---|---|---|
| 01 | Zendeskzendesk.com ↗ | Support | 1 | 0 | 1 | Anthropic |
MODEL COMPARISON
Answer matrix
One row per configured provider and category snapshot. Hashes prove answer identity without publishing stored answer text.
| Provider | Model version | Category | Brands surfaced | Citations | Unique domains | Answer hash |
|---|---|---|---|---|---|---|
| Openai | openai/gpt-4o-mini | Support | None observed | 0 | 0 | 945ce452…e9d3e |
| Anthropic | anthropic/claude-haiku-4-5 | Support | Zendesk | 8 | 8 | 96856c41…97bae |
| Gemini | google/gemini-2.5-flash | Support | None observed | 0 | 0 | 46b29193…d5ecf |
URL-DERIVED CITATIONS
Sources cited
Hostnames are derived from the returned public URLs. Best position is the smallest citation position observed.
| Domain | Cited page | Best position | Providers | Observations | Categories |
|---|---|---|---|---|---|
| gartner.com | https://gartner.com/en/customer-service-support/research/b2b-service-and-support-metrics-benchmark ↗ | 1 | Anthropic | 1 | Support |
| dnsstuff.com | https://dnsstuff.com/it-service-desk-benchmarks ↗ | 2 | Anthropic | 1 | Support |
| myshyft.com | https://myshyft.com/blog/it-support-response-benchmarks/ ↗ | 3 | Anthropic | 1 | Support |
| hdwebsoft.com | https://hdwebsoft.com/blog/essential-it-support-performance-metrics-every-business-should-track ↗ | 4 | Anthropic | 1 | Support |
| zendesk.com | https://zendesk.com/blog/customer-service/help-desk/help-desk/top-10-help-desk-metrics/ ↗ | 5 | Anthropic | 1 | Support |
| xantrion.com | https://xantrion.com/articles/benchmarking-it-support ↗ | 6 | Anthropic | 1 | Support |
| blog.invgate.com | https://blog.invgate.com/service-desk-benchmark ↗ | 7 | Anthropic | 1 | Support |
| unthread.io | https://unthread.io/blog/support-team-performance-metrics-industry-benchmarks/ ↗ | 8 | Anthropic | 1 | Support |