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LIVE RANKINGS & DATA
Loading the latest published snapshot and its supporting evidence.
Shows the leading reviewed AI Customer Agents brand for every public prompt and its cross-engine consistency.
Compare one brand with up to three competitors across the exact public prompt × engine matrix behind this leaderboard.
| Brand | Presence | Vs. primary | Selected share | Mentions | Cited answers | Owned URL signals | Engine breadth |
|---|---|---|---|---|---|---|---|
| Zendesk AI Agentszendesk.com | 16.7%8/48 | 0.0 pp | 29.6% | 6 | 5 | 5 | 3/3 |
| Intercom Finintercom.com | 16.7%8/48 | BASE | 29.6% | 32 | 1 | 1 | 2/3 |
| Salesforce Agentforcesalesforce.com | 14.6%7/48 | -2.1 pp | 25.9% | 5 | 4 | 4 | 1/3 |
| Sierrasierra.ai | 8.3%4/48 | -8.3 pp | 14.8% | 11 | 0 | 0 | 2/3 |
16 prompts · 48 immutable answer hashes · empty cells mean no compared brand was detected.
| Public prompt | OpenAIopenai/gpt-4o-mini | Anthropicanthropic/claude-haiku-4-5 | Geminigoogle/gemini-2.5-flash |
|---|---|---|---|
| 01 Which AI customer service agent platforms are best for resolving requests accurately, taking safe actions, and handing off to people?recommendation | No selected brand | Zendesk AI Agents · C1 | Sierra |
| 02 Recommend an AI customer service agent for a global enterprise that needs governance, permissions, auditability, reliability, and support.recommendation | No selected brand | Salesforce Agentforce | No selected brand |
| 03 Which AI support agent is strongest for a software company using product context, account data, technical documentation, and human escalation?recommendation | No selected brand | Intercom FinZendesk AI Agents | No selected brand |
| 04 Recommend an AI customer service agent for ecommerce that can answer questions and safely handle orders, returns, refunds, and exchanges.recommendation | Intercom Fin · C1 | Intercom FinSalesforce Agentforce · C1 | No selected brand |
| 05 Which AI customer agent platforms are best for high-volume voice and digital contact centers with routing, quality, and workforce workflows?recommendation | No selected brand | No selected brand | Sierra |
| 06 Recommend an AI service agent for a regulated business that needs grounded answers, approved actions, privacy controls, and complete audit logs.recommendation | No selected brand | No selected brand | No selected brand |
| 07 Which AI customer service agents are strongest for multi-step requests that require identity checks, system actions, exceptions, and approvals?recommendation | No selected brand | No selected brand | Zendesk AI Agents · C1 |
| 08 Recommend an AI customer agent for multilingual service across chat, email, messaging, and voice with consistent policy and escalation.recommendation | No selected brand | Intercom Fin | Zendesk AI Agents · C1 |
| 09 Compare AI customer agent platforms on resolution quality, grounding, actions, channels, integrations, safety, analytics, governance, and price.commercial | No selected brand | Intercom Fin | No selected brand |
| 10 Create a reproducible AI customer agent benchmark covering resolution, accuracy, policy compliance, actions, escalation, latency, and customer effort.commercial | No selected brand | No selected brand | No selected brand |
| 11 Design a safety test for AI customer agents using prompt injection, sensitive data, unauthorized actions, uncertainty, rollback, and escalation.commercial | No selected brand | Salesforce Agentforce · C1 | No selected brand |
| 12 Compare AI customer agents on knowledge ingestion, freshness, citations, permissions, conflicting sources, structured facts, and answer controls.commercial | Zendesk AI Agents · C1 | Intercom FinSalesforce Agentforce | No selected brand |
| 13 Compare AI customer agents on help desk, CRM, commerce, identity, billing, order, product, telephony, workflow, and custom API integrations.commercial | No selected brand | Intercom FinZendesk AI AgentsSalesforce Agentforce · C1Sierra | No selected brand |
| 14 How should a buyer compare AI customer agent pricing across resolutions, conversations, minutes, actions, models, implementation, and support?commercial | Zendesk AI Agents · C1 | Intercom FinZendesk AI AgentsSalesforce Agentforce | No selected brand |
| 15 Which criteria expose knowledge, workflow, action, evaluation, transcript, integration, model, export, and pricing lock-in in an AI customer agent?commercial | No selected brand | No selected brand | No selected brand |
| 16 Create a shortlist of AI customer agent vendors for a global company standardizing safe autonomous service across brands, regions, and channels.commercial | No selected brand | Salesforce Agentforce · C1 | Sierra |
Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.
| Source hostname | Cited answers | Distinct URLs | Engine breadth | Best position | Evidence |
|---|---|---|---|---|---|
| fin.ai | 22 | 13 | 3 | #1 | Open source ↗ |
| kore.ai | 11 | 11 | 3 | #1 | Open source ↗ |
| usefini.com | 8 | 8 | 3 | #2 | Open source ↗ |
| reddit.com | 7 | 7 | 2 | #1 | Open source ↗ |
| nice.com | 6 | 8 | 3 | #1 | Open source ↗ |
| retellai.com | 6 | 5 | 3 | #2 | Open source ↗ |
| decagon.ai | 6 | 2 | 3 | #1 | Open source ↗ |
| asapp.com | 6 | 2 | 3 | #3 | Open source ↗ |
| zendesk.com | 5 | 5 | 3 | #1 | Open source ↗ |
| linkedin.com | 4 | 4 | 3 | #1 | Open source ↗ |
| youtube.com | 4 | 4 | 2 | #4 | Open source ↗ |
| salesforce.com | 4 | 3 | 1 | #1 | Open source ↗ |
| ada.cx | 4 | 3 | 2 | #2 | Open source ↗ |
| helpshift.com | 4 | 1 | 1 | #3 | Open source ↗ |
| assembled.com | 3 | 3 | 2 | #1 | Open source ↗ |
| learn.microsoft.com | 3 | 3 | 2 | #1 | Open source ↗ |
| medium.com | 3 | 3 | 2 | #1 | Open source ↗ |
| bluetweak.com | 3 | 3 | 2 | #4 | Open source ↗ |
| domo.com | 3 | 3 | 3 | #4 | Open source ↗ |
| ibm.com | 3 | 2 | 2 | #1 | Open source ↗ |
Derives prompt-level brand leaders, cross-engine brand-set disagreement, and leading-brand owned-citation opportunity from the complete public Rank.ai benchmark cohort.
Some explanation inputs are unavailable Missing: comparablePriorRanking.
| Component | Value | Weight | Contribution | Evidence | Status |
|---|---|---|---|---|---|
| public prompt brand presence events | 6 | 0% | — | 1 | available |
| public prompt citation urls | 21 | 0% | — | 1 | available |
| public prompt distinct reviewed brands |
|---|
| 5 |
| 0% |
| — |
| 1 |
| available |
| public prompt engine disagreement | 93.333333 | 0% | — | 1 | available |
|---|
| public prompt leading brand consensus | 66.666667 | 100% | 66.667 | 1 | available |
|---|
| public prompt leading brand owned citation coverage | 33.333333 | 0% | — | 1 | available |
|---|
| public prompt leading brand owned citation gap | 33.333334 | 0% | — | 1 | available |
|---|
no_prior_published_snapshot
No comparable component drivers were published.
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