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Loading the latest published snapshot and its supporting evidence.
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Loading the latest published snapshot and its supporting evidence.
Ranks reviewed AI Customer Agents brands by presence in Gemini's configured model API answers to the fixed public prompt cohort. This does not measure the consumer application.
| Rank | Entity | Signal | Gemini recommendation-prompt presence | Mention coverage | Mention share | Citation share | Engine breadth | OpenAI rec. presence | OpenAI coverage | Confidence | N | Change | Trend | Explain |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 01 | Decagoncompany | 25.0% | 22.92% | 22% | 28.57% | 3 | 25% | 25% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 02 | Zendesk AI Agentscompany | 25.0% | 16.67% | 16% | 23.81% | 3 | 0% | 12.5% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 03 | Sierracompany | 25.0% | 8.33% | 8% | 0% | 2 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 04 | Cognigycompany | 12.5% | 14.58% | 14% | 4.76% | 3 | 25% | 18.75% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 05 | Adacompany | 12.5% | 8.33% | 8% | 19.05% | 2 | 0% | 6.25% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 06 | Intercom Fincompany | 0.0% | 16.67% | 16% | 4.76% | 2 | 12.5% | 6.25% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 07 | Salesforce Agentforcecompany | 0.0% | 14.58% | 14% | 19.05% | 1 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 08 | Gorgias AI Agentcompany | 0.0% | 2.08% | 2% | 0% | 1 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 09 | Forethoughtcompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 10 | Kustomer AI Agentscompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 11 | Maven AGIcompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | |
| 12 | PolyAIcompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 8 | — | — | Analyze brandViewing why |
Ranks a reviewed AI Customer Agents brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.
Some explanation inputs are unavailable Missing: comparablePriorRanking.
| Component | Value | Weight | Contribution | Evidence | Status |
|---|---|---|---|---|---|
| public prompt anthropic brand citation share | 0 | 0% | — | 1 | available |
| public prompt anthropic brand mention coverage | 0 | 0% | — | 1 | available |
| public prompt anthropic brand recommendation presence | 0 | 0% | — | 1 | available |
| public prompt brand citation share | 0 | 0% | — | 1 | available |
| public prompt brand engine breadth | 0 | 0% | — | 1 | available |
| public prompt brand mention coverage | 0 | 0% | — | 1 | available |
| public prompt brand mention share | 0 | 0% | — | 1 | available |
| public prompt brand recommendation presence | 0 | 0% | — | 1 | available |
| public prompt gemini brand citation share | 0 | 0% | — | 1 | available |
| public prompt gemini brand mention coverage | 0 | 0% | — | 1 | available |
| public prompt gemini brand recommendation presence | 0 | 100% | 0 | 1 | available |
| public prompt openai brand citation share | 0 | 0% | — | 1 | available |
| public prompt openai brand mention coverage | 0 | 0% | — | 1 | available |
| public prompt openai brand recommendation presence | 0 | 0% | — | 1 | available |
no_prior_published_snapshot
No comparable component drivers were published.
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Rank | Entity | Signal | Gemini recommendation-prompt presence | Mention coverage | Mention share | Citation share | Engine breadth | OpenAI rec. presence | OpenAI coverage | Confidence | N | Change | Trend | Explain | Compare |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 01 | Decagoncompany | 25.0% | 22.92% | 22% | 28.57% | 3 | 25% | 25% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 02 | Zendesk AI Agentscompany | 25.0% | 16.67% | 16% | 23.81% | 3 | 0% | 12.5% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 03 | Sierracompany | 25.0% | 8.33% | 8% | 0% | 2 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 04 | Cognigycompany | 12.5% | 14.58% | 14% | 4.76% | 3 | 25% | 18.75% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 05 | Adacompany | 12.5% | 8.33% | 8% | 19.05% | 2 | 0% | 6.25% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 06 | Intercom Fincompany | 0.0% | 16.67% | 16% | 4.76% | 2 | 12.5% | 6.25% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 07 | Salesforce Agentforcecompany | 0.0% | 14.58% | 14% | 19.05% | 1 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 08 | Gorgias AI Agentcompany | 0.0% | 2.08% | 2% | 0% | 1 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 09 | Forethoughtcompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 10 | Kustomer AI Agentscompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 11 | Maven AGIcompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 8 | — | — | Analyze brandWhy this rank | ||
| 12 | PolyAIcompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 8 | — | — | Analyze brandViewing why |
Compare one brand with up to three competitors across the exact public prompt × engine matrix behind this leaderboard.
| Brand | Presence | Vs. primary | Selected share | Mentions | Cited answers | Owned URL signals | Engine breadth |
|---|---|---|---|---|---|---|---|
| Zendesk AI Agentszendesk.com | 16.7%8/48 | 0.0 pp | 29.6% | 6 | 5 | 5 | 3/3 |
| Intercom Finintercom.com | 16.7%8/48 | BASE | 29.6% | 32 | 1 | 1 | 2/3 |
| Salesforce Agentforcesalesforce.com | 14.6%7/48 | -2.1 pp | 25.9% | 5 | 4 | 4 | 1/3 |
| Sierrasierra.ai | 8.3%4/48 | -8.3 pp | 14.8% | 11 | 0 | 0 | 2/3 |
16 prompts · 48 immutable answer hashes · empty cells mean no compared brand was detected.
| Public prompt | OpenAIopenai/gpt-4o-mini | Anthropicanthropic/claude-haiku-4-5 | Geminigoogle/gemini-2.5-flash |
|---|---|---|---|
| 01 Which AI customer service agent platforms are best for resolving requests accurately, taking safe actions, and handing off to people?recommendation | No selected brand | Zendesk AI Agents · C1 | Sierra |
| 02 Recommend an AI customer service agent for a global enterprise that needs governance, permissions, auditability, reliability, and support.recommendation | No selected brand | Salesforce Agentforce | No selected brand |
| 03 Which AI support agent is strongest for a software company using product context, account data, technical documentation, and human escalation?recommendation | No selected brand | Intercom FinZendesk AI Agents | No selected brand |
| 04 Recommend an AI customer service agent for ecommerce that can answer questions and safely handle orders, returns, refunds, and exchanges.recommendation | Intercom Fin · C1 | Intercom FinSalesforce Agentforce · C1 | No selected brand |
| 05 Which AI customer agent platforms are best for high-volume voice and digital contact centers with routing, quality, and workforce workflows?recommendation | No selected brand | No selected brand | Sierra |
| 06 Recommend an AI service agent for a regulated business that needs grounded answers, approved actions, privacy controls, and complete audit logs.recommendation | No selected brand | No selected brand | No selected brand |
| 07 Which AI customer service agents are strongest for multi-step requests that require identity checks, system actions, exceptions, and approvals?recommendation | No selected brand | No selected brand | Zendesk AI Agents · C1 |
| 08 Recommend an AI customer agent for multilingual service across chat, email, messaging, and voice with consistent policy and escalation.recommendation | No selected brand | Intercom Fin | Zendesk AI Agents · C1 |
| 09 Compare AI customer agent platforms on resolution quality, grounding, actions, channels, integrations, safety, analytics, governance, and price.commercial | No selected brand | Intercom Fin | No selected brand |
| 10 Create a reproducible AI customer agent benchmark covering resolution, accuracy, policy compliance, actions, escalation, latency, and customer effort.commercial | No selected brand | No selected brand | No selected brand |
| 11 Design a safety test for AI customer agents using prompt injection, sensitive data, unauthorized actions, uncertainty, rollback, and escalation.commercial | No selected brand | Salesforce Agentforce · C1 | No selected brand |
| 12 Compare AI customer agents on knowledge ingestion, freshness, citations, permissions, conflicting sources, structured facts, and answer controls.commercial | Zendesk AI Agents · C1 | Intercom FinSalesforce Agentforce | No selected brand |
| 13 Compare AI customer agents on help desk, CRM, commerce, identity, billing, order, product, telephony, workflow, and custom API integrations.commercial | No selected brand | Intercom FinZendesk AI AgentsSalesforce Agentforce · C1Sierra | No selected brand |
| 14 How should a buyer compare AI customer agent pricing across resolutions, conversations, minutes, actions, models, implementation, and support?commercial | Zendesk AI Agents · C1 | Intercom FinZendesk AI AgentsSalesforce Agentforce | No selected brand |
| 15 Which criteria expose knowledge, workflow, action, evaluation, transcript, integration, model, export, and pricing lock-in in an AI customer agent?commercial | No selected brand | No selected brand | No selected brand |
| 16 Create a shortlist of AI customer agent vendors for a global company standardizing safe autonomous service across brands, regions, and channels.commercial | No selected brand | Salesforce Agentforce · C1 | Sierra |
Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.
| Source hostname | Cited answers | Distinct URLs | Engine breadth | Best position | Evidence |
|---|---|---|---|---|---|
| fin.ai | 22 | 13 | 3 | #1 | Open source ↗ |
| kore.ai | 11 | 11 | 3 | #1 | Open source ↗ |
| usefini.com | 8 | 8 | 3 | #2 | Open source ↗ |
| reddit.com | 7 | 7 | 2 | #1 | Open source ↗ |
| nice.com | 6 | 8 | 3 | #1 | Open source ↗ |
| retellai.com | 6 | 5 | 3 | #2 | Open source ↗ |
| decagon.ai | 6 | 2 | 3 | #1 | Open source ↗ |
| asapp.com | 6 | 2 | 3 | #3 | Open source ↗ |
| zendesk.com | 5 | 5 | 3 | #1 | Open source ↗ |
| linkedin.com | 4 | 4 | 3 | #1 | Open source ↗ |
| youtube.com | 4 | 4 | 2 | #4 | Open source ↗ |
| salesforce.com | 4 | 3 | 1 | #1 | Open source ↗ |
| ada.cx | 4 | 3 | 2 | #2 | Open source ↗ |
| helpshift.com | 4 | 1 | 1 | #3 | Open source ↗ |
| assembled.com | 3 | 3 | 2 | #1 | Open source ↗ |
| learn.microsoft.com | 3 | 3 | 2 | #1 | Open source ↗ |
| medium.com | 3 | 3 | 2 | #1 | Open source ↗ |
| bluetweak.com | 3 | 3 | 2 | #4 | Open source ↗ |
| domo.com | 3 | 3 | 3 | #4 | Open source ↗ |
| ibm.com | 3 | 2 | 2 | #1 | Open source ↗ |