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Loading the latest published snapshot and its supporting evidence.
LIVE RANKINGS & DATA
Loading the latest published snapshot and its supporting evidence.
Daily visibility of autonomous customer-service, action, voice, and digital-resolution products across a neutral buying corpus.
| Rank | Entity | Signal | Recommendation-prompt presence | Mention coverage | Mention share | Citation share | Engine breadth | OpenAI rec. presence | OpenAI coverage | Confidence | N | Change | Trend | Explain | Compare |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 01 | Decagoncompany | 25.0% | 22.92% | 22% | 28.57% | 3 | 25% | 25% | 100% | 24 | — | — | Analyze brandViewing why | ||
| 02 | Zendesk AI Agentscompany | 16.7% | 16.67% | 16% | 23.81% | 3 | 0% | 12.5% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 03 | Intercom Fincompany | 16.7% | 16.67% | 16% | 4.76% | 2 | 12.5% | 6.25% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 04 | Cognigycompany | 16.7% | 14.58% | 14% | 4.76% | 3 | 25% | 18.75% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 05 | Salesforce Agentforcecompany | 8.3% | 14.58% | 14% | 19.05% | 1 | 0% | 0% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 06 | Sierracompany | 8.3% | 8.33% | 8% | 0% | 2 | 0% | 0% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 07 | Adacompany | 4.2% | 8.33% | 8% | 19.05% | 2 | 0% | 6.25% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 08 | Gorgias AI Agentcompany | 4.2% | 2.08% | 2% | 0% | 1 | 0% | 0% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 09 | Forethoughtcompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 10 | Kustomer AI Agentscompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 11 | Maven AGIcompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 24 | — | — | Analyze brandWhy this rank | ||
| 12 | PolyAIcompany | 0.0% | 0% | 0% | 0% | 0 | 0% | 0% | 100% | 24 | — | — | Analyze brandWhy this rank |
Compare one brand with up to three competitors across the exact public prompt × engine matrix behind this leaderboard.
| Brand | Presence | Vs. primary | Selected share | Mentions | Cited answers | Owned URL signals | Engine breadth |
|---|---|---|---|---|---|---|---|
| Zendesk AI Agentszendesk.com | 16.7%8/48 | 0.0 pp | 29.6% | 6 | 5 | 5 | 3/3 |
| Intercom Finintercom.com | 16.7%8/48 | BASE | 29.6% | 32 | 1 | 1 | 2/3 |
| Salesforce Agentforcesalesforce.com | 14.6%7/48 | -2.1 pp | 25.9% | 5 | 4 | 4 | 1/3 |
| Sierrasierra.ai | 8.3%4/48 | -8.3 pp | 14.8% | 11 | 0 | 0 | 2/3 |
16 prompts · 48 immutable answer hashes · empty cells mean no compared brand was detected.
| Public prompt | OpenAIopenai/gpt-4o-mini | Anthropicanthropic/claude-haiku-4-5 | Geminigoogle/gemini-2.5-flash |
|---|---|---|---|
| 01 Which AI customer service agent platforms are best for resolving requests accurately, taking safe actions, and handing off to people?recommendation | No selected brand | Zendesk AI Agents · C1 | Sierra |
| 02 Recommend an AI customer service agent for a global enterprise that needs governance, permissions, auditability, reliability, and support.recommendation | No selected brand | Salesforce Agentforce | No selected brand |
| 03 Which AI support agent is strongest for a software company using product context, account data, technical documentation, and human escalation?recommendation | No selected brand | Intercom FinZendesk AI Agents | No selected brand |
| 04 Recommend an AI customer service agent for ecommerce that can answer questions and safely handle orders, returns, refunds, and exchanges.recommendation | Intercom Fin · C1 | Intercom FinSalesforce Agentforce · C1 | No selected brand |
| 05 Which AI customer agent platforms are best for high-volume voice and digital contact centers with routing, quality, and workforce workflows?recommendation | No selected brand | No selected brand | Sierra |
| 06 Recommend an AI service agent for a regulated business that needs grounded answers, approved actions, privacy controls, and complete audit logs.recommendation | No selected brand | No selected brand | No selected brand |
| 07 Which AI customer service agents are strongest for multi-step requests that require identity checks, system actions, exceptions, and approvals?recommendation | No selected brand | No selected brand | Zendesk AI Agents · C1 |
| 08 Recommend an AI customer agent for multilingual service across chat, email, messaging, and voice with consistent policy and escalation.recommendation | No selected brand | Intercom Fin | Zendesk AI Agents · C1 |
| 09 Compare AI customer agent platforms on resolution quality, grounding, actions, channels, integrations, safety, analytics, governance, and price.commercial | No selected brand | Intercom Fin | No selected brand |
| 10 Create a reproducible AI customer agent benchmark covering resolution, accuracy, policy compliance, actions, escalation, latency, and customer effort.commercial | No selected brand | No selected brand | No selected brand |
| 11 Design a safety test for AI customer agents using prompt injection, sensitive data, unauthorized actions, uncertainty, rollback, and escalation.commercial | No selected brand | Salesforce Agentforce · C1 | No selected brand |
| 12 Compare AI customer agents on knowledge ingestion, freshness, citations, permissions, conflicting sources, structured facts, and answer controls.commercial | Zendesk AI Agents · C1 | Intercom FinSalesforce Agentforce | No selected brand |
| 13 Compare AI customer agents on help desk, CRM, commerce, identity, billing, order, product, telephony, workflow, and custom API integrations.commercial | No selected brand | Intercom FinZendesk AI AgentsSalesforce Agentforce · C1Sierra | No selected brand |
| 14 How should a buyer compare AI customer agent pricing across resolutions, conversations, minutes, actions, models, implementation, and support?commercial | Zendesk AI Agents · C1 | Intercom FinZendesk AI AgentsSalesforce Agentforce | No selected brand |
| 15 Which criteria expose knowledge, workflow, action, evaluation, transcript, integration, model, export, and pricing lock-in in an AI customer agent?commercial | No selected brand | No selected brand | No selected brand |
| 16 Create a shortlist of AI customer agent vendors for a global company standardizing safe autonomous service across brands, regions, and channels.commercial | No selected brand | Salesforce Agentforce · C1 | Sierra |
Hostnames are derived from validated public HTTP(S) URLs, not provider-supplied domain labels.
| Source hostname | Cited answers | Distinct URLs | Engine breadth | Best position | Evidence |
|---|---|---|---|---|---|
| fin.ai | 22 | 13 | 3 | #1 | Open source ↗ |
| kore.ai | 11 | 11 | 3 | #1 | Open source ↗ |
| usefini.com | 8 | 8 | 3 | #2 | Open source ↗ |
| reddit.com | 7 | 7 | 2 | #1 | Open source ↗ |
| nice.com | 6 | 8 | 3 | #1 | Open source ↗ |
| retellai.com | 6 | 5 | 3 | #2 | Open source ↗ |
| decagon.ai | 6 | 2 | 3 | #1 | Open source ↗ |
| asapp.com | 6 | 2 | 3 | #3 | Open source ↗ |
| zendesk.com | 5 | 5 | 3 | #1 | Open source ↗ |
| linkedin.com | 4 | 4 | 3 | #1 | Open source ↗ |
| youtube.com | 4 | 4 | 2 | #4 | Open source ↗ |
| salesforce.com | 4 | 3 | 1 | #1 | Open source ↗ |
| ada.cx | 4 | 3 | 2 | #2 | Open source ↗ |
| helpshift.com | 4 | 1 | 1 | #3 | Open source ↗ |
| assembled.com | 3 | 3 | 2 | #1 | Open source ↗ |
| learn.microsoft.com | 3 | 3 | 2 | #1 | Open source ↗ |
| medium.com | 3 | 3 | 2 | #1 | Open source ↗ |
| bluetweak.com | 3 | 3 | 2 | #4 | Open source ↗ |
| domo.com | 3 | 3 | 3 | #4 | Open source ↗ |
| ibm.com | 3 | 2 | 2 | #1 | Open source ↗ |
Ranks a reviewed AI Customer Agents brand universe using a fixed, public set of neutral commercial prompts across 3 AI providers.
Some explanation inputs are unavailable Missing: comparablePriorRanking.
| Component | Value | Weight | Contribution | Evidence | Status |
|---|---|---|---|---|---|
| public prompt anthropic brand citation share | 28.571429 | 0% | — | 1 | available |
| public prompt anthropic brand mention coverage | 31.25 | 0% | — | 1 | available |
| public prompt anthropic brand recommendation presence | 25 | 0% | — | 1 | available |
| public prompt brand citation share | 28.571429 | 0% | — | 1 | available |
|---|
| public prompt brand engine breadth | 3 | 0% | — | 1 | available |
|---|
| public prompt brand mention coverage | 22.916667 | 0% | — | 1 | available |
|---|
| public prompt brand mention share | 22 | 0% | — | 1 | available |
|---|
| public prompt brand recommendation presence | 25 | 100% | 25 | 1 | available |
|---|
| public prompt gemini brand citation share | 14.285714 | 0% | — | 1 | available |
|---|
| public prompt gemini brand mention coverage | 12.5 | 0% | — | 1 | available |
|---|
| public prompt gemini brand recommendation presence | 25 | 0% | — | 1 | available |
|---|
| public prompt openai brand citation share | 42.857143 | 0% | — | 1 | available |
|---|
| public prompt openai brand mention coverage | 25 | 0% | — | 1 | available |
|---|
| public prompt openai brand recommendation presence | 25 | 0% | — | 1 | available |
|---|
no_prior_published_snapshot
No comparable component drivers were published.
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